• Provide and manage pre-sales technical support for the technical sales process of Keeper products • Work closely with the sales team to identify customer opportunities and understand their business needs • Conduct product demonstrations and technical presentations remotely, at customer locations, or on-site at a Keeper facility • Collaborate with product development and engineering teams to stay updated on product features, enhancements, and updates • Address technical questions, concerns, and objections during the sales process to ensure customer confidence and satisfaction • Act as a technical advisor to customers, helping them understand how our solutions can solve their business challenges and achieve their goals • Stay informed about industry trends, competitive landscape, and emerging technologies relevant to the business • Analyze complex multivariate problems and use a systematic approach to gain quick resolution, often under pressure • Works on issues that affect design/selling success or address future concepts, products or technologies • Establish relationships and engage with the technical personnel to identify opportunities and sell Keeper Security products and services • Ensure accurate and timely activity, issue updates in Salesforce and report to management • Create and deliver technical product presentations and/or training sessions to channel partners and customers • Participates as part of a sales team to achieve or exceed revenue targets • Contribute to the execution of company objectives to achieve goals in creative and effective ways • Ability to travel to and from customer meetings (locally and nationally) & rent and/or operate a vehicle on behalf of the company

• Provide a world class product and service experience for our external and internal clients using excellent interpersonal, communication, project management and problem-solving skills to maximize use of Marchex Analytics and Messaging offerings. • Marchex Sales Engineers are highly competent software and business generalists who share knowledge during all stages of the sales process, implementation process, and software development lifecycle. • The Marchex Sales Engineer is engaged with many of our strategic clients and prospects. • This position has a unique role in having direct influence on product direction, sales direction, implementation activities and processes, and ongoing operations. • Sales Engineers are on the front lines with Business Development teams to ensure the alignment of our products to best suit our client’s needs and have a direct relationship with the Product and Engineering team to help shape and create the vision of our products. • The Sales Engineering team at Marchex is engaged on some of the hardest problems at the intersection of business and technology; Sales Engineering is the link between the Business and Product & Engineering groups at Marchex. • The Sales Engineering team ensures Marchex technology is accessible to internal and external stakeholders, creates and supports the implementation of customized solutions to meet specific customer needs, and strives to deliver a world class customer experience.

• Drive service business growth by promoting HBK’s service offerings • Proactively hunt calibration business and self-generate opportunities to build pipeline • Visit potential and existing customers to generate inquiries using consultative sales techniques • Demonstrate the unique benefits of partnering with HBK and showcase all services we can offer throughout the business • Prepare quotations as required and focus on getting more customers on multiyear service contracts • Provide accurate feedback through reports and forecasts, and actively contribute to departmental meetings • Actively market HBK services to all customers through email, phone and social media • Collaborate with internal teams to ensure all services are delivered as expected • Provide pre-sales and after-sales support to ensure customer satisfaction

• Partner with the outside sales team to schedule and deliver customized product demonstrations to prospective customers • Translate technical product features into business value and ensure alignment with end-user safety workflows • Lead onboarding and training for new customers, ensuring seamless setup and adoption of the Connected LOTO solution • Act as a subject matter expert on LOTO regulations (OSHA 1910.147) to educate customers and address compliance questions • Gather customer feedback and influence product roadmap by identifying new features and solution improvements • Document customer engagement activity in the CRM system and maintain a pipeline of opportunities • Support RFPs, technical documentation, and marketing content to accelerate the sales process • Collaborate cross-functionally with product, engineering, marketing, and sales leadership to refine strategy and drive growth • Represent Master Lock at trade shows, conferences, and industry events