• Product Strategy: Own the end-to-end roadmap for the e-commerce, checkout, and mobile experience, balancing technical constraints with business goals. • Execution & Delivery: Manage the product backlog, define clear user stories, and lead cross-functional teams through high-velocity development cycles. • Technical Collaboration: Partner closely with Lead and Senior Engineers to define API requirements and data models for scalable commerce systems. • Data-Driven Optimization: Analyze conversion funnels, subscription retention, and provider efficiency to prioritize high-impact features. • Compliance & Trust: Ensure all product features maintain the highest standards of HIPAA and SOC2 compliance, particularly regarding payment data and PII.

• Manage and resolve customer inquiries through Freshdesk, including WhatsApp and email • Serve as the first line of defense for customer support tickets after AI handling • Answer inbound phone calls and assist customers with order placement • Resolve support tickets efficiently, including basic bot-related issues • Use sound judgment to investigate and handle complex customer concerns (e.g., return requests, order issues) before approving or escalating • Qualify incoming leads using defined criteria and escalate qualified opportunities to the sales team • Perform basic Shopify tasks such as listing updates • Maintain accurate records and updates within Freshdesk internal database • Collaborate with internal teams to ensure timely and effective issue resolution • Perform other tasks related to the position

• Design and deliver tailored solutions to meet customer needs • Collaborate with clients to understand their business challenges • Guide customers through the implementation process • Onboard new customers and understand their use cases • Ensure smooth integration of sales channels, ERPs, WMS and 3PLs • Eliminate fragmented channels and operational blind spots • Coach and educate customers to improve adoption of Pipe17

Bustle Digital Group is seeking a Commerce Analyst to join our successful and growing Commerce (affiliate marketing) team. The team consists of editors and business strategists who create well-researched articles about products for all of BDG’s sites (including Elite Daily, Romper, Bustle, The Zoe Report, as well as current and future sites owned by BDG). Commerce articles are written with the goal of generating revenue from sales of products featured in the articles. In this role, you’ll support the execution of BDG’s commerce strategy by analyzing product and traffic data, identifying new opportunities for optimization, and helping surface compelling product recommendations that drive revenue. You’ll also collaborate closely with editorial, design, and tech teams to bring commerce initiatives to life. This is an exciting, growing team at BDG, so this role requires adaptability, curiosity, and a proactive mindset. We’re seeking candidates who are analytical, entrepreneurial, creative, and energized by the challenge of improving performance through data and experimentation. Responsibilities Responsible for identifying the best affiliate products to feature in articles, the best way to market these products, and for adding affiliate product links and images to content Use analytics tools (like Google Analytics) to identify existing content in which to add affiliate product links; coordinate with relevant editors and writers as needed to add links and images to content Use analytics to monitor commerce articles’ performance and inform our strategy on article topics to cover and products to feature, based on what’s most likely to succeed Research products to feature in BDG articles by studying popular products and new product trends, analyzing the BDG audience’s interests, and successful previous product sales generated by BDG articlesBuild, refine, and maintain analytical tools and dashboards (primarily in Excel/Google Sheets) to evaluate product sales trends and article performance Develop new, and continue to build out existing, analytical tools (using programs like Excel, Google Analytics, etc.) to analyze performance of product-related articles and product sales Assist in testing optimal affiliate strategies: researching third party commerce platforms and services to test, A/B testing BDG’s affiliate articles to optimize our user interface, etc. Help develop and run marketing campaigns across major social media platforms to promote commerce editorial content Manage the workflow of part-time employees who add product links into content and assist in performance analysis Assist in other projects including analyzing and researching marketing and e-commerce trends to develop new strategies and optimize existing strategies to promote revenue growth Qualifications