• Partner with the National Account Manager (NAM) in support of new program initiatives including right sizing, renewals, growth, acquisitions, mergers and the addition of new services. • Drive profitable new revenue by proposing client and site-specific solutions. • Oversee contract compliance. • Execute CPI increases across client book of business where contractually allowed. • Educate clients on local regulatory compliance trends and requirements (e.g., mandatory recycling). • Act as a client resource to escalate and address operational level activities including billing, set-up and service requests.

• Manage programs for external providers once they are enrolled and utilizing our solutions • Work with management to assemble project teams and work groups for deliverables • Lead project managers in the development and maintenance of comprehensive plans for corporate programs • Organize and coordinate cross-functional activities for the successful delivery of defined program objectives • Monitor and evaluate the progress, alignment, and financial health of cross-functional projects • Direct corrective action as needed to maintain program viability • Report to the executive team on progress, business impacts, and strategies • Assess risks and develop risk mitigation strategies • Manage vendors in accordance with contracts and statements of work

• Lead multiple projects/programs from kickoff to delivery—plan, prioritize, and remove blockers. • Keep teams focused and accountable; turn ambiguity into clear actions and measurable milestones. • Run Agile ceremonies with intent, track velocity, throughput, and scope changes. • Own client communications—set expectations, resolve issues, and maintain trust. • Use AI daily to accelerate PM tasks: summarizing meetings, drafting requirements, updating status, managing risks. • Maintain ruthless attention to detail while keeping the big picture in sight.

• Own end-to-end delivery of certification and certification-adjacent initiatives from initial request and scoping through execution, approval, and implementation. • Define initiative scope, milestones, dependencies, and success criteria in partnership with Product and Engineering. • Actively manage risks, assumptions, dependencies, and tradeoffs across multiple concurrent initiatives. • Drive accountability across internal teams and external partners to ensure on-time delivery. • Develop and own the long-term certification roadmap for Bluefin’s products, platforms, and features. • Prioritize certification efforts based on business needs, product launches, and regulatory requirements. • Track industry trends and changes in certification requirements to inform planning and ensure ongoing compliance. • Manage certification work as part of a broader initiative portfolio, balancing capacity, priority, and business impact. • Act as the primary point of contact for external certification partners, including device vendors, payment processors, acquirers, and compliance bodies. • Maintain up-to-date certification documentation, test plans, and technical requirements.