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T-mapp

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VP Fidelización y Comunidades

Vice PresidentVice PresidentContractRemoteLeadTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

112 days ago

Salary

0

Seniority

Lead

Spanish

Job Description

VP Fidelización y Comunidades

T-mapp

• Acompañar el recorrido del usuario para que tenga una mejor experiencia y quiera quedarse más tiempo. • Diseñar e implementar acciones para mejorar la fidelización y reducir la salida de usuarios. • Diseñar y ejecutar estrategias de retención basadas en data (cohortes, churn, health score), integrando CRM y data propia. • Crear, activar y hacer crecer una comunidad con dinámicas que promuevan participación y sentido de pertenencia.

Job Requirements

  • Experiencia en compañías B2C digitales (idealmente con suscripción).
  • Haber liderado temas de fidelización / retención / comunidad o experiencia de cliente.
  • Experiencia construyendo crecimiento vía comunidades online y conectando engagement con monetización.
  • Buen manejo de herramientas de gestión de clientes (CRM) y trabajo con equipos de marketing/producto.
  • Capacidad para liderar, ejecutar y coordinar iniciativas de punta a punta.
  • Nivel de inglés avanzado (mínimo B2) Excluyente

Benefits

  • Salario súper competitivo
  • Modalidad remota (en esquema contractor).
  • Trabajo directo con el CEO y posibilidad de crecer con el rol.

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