• Provides patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues, and following up on accounts to ensure payment and resolution. • Applies detailed knowledge of hospital and department policies and procedures. • Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. • Completes all necessary research and account follow-up activities to resolve inquiries and/or customer complaints. • Responds to patient, insurance company and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution.

The Client Support Specialist provides operational and communication support across client engagements and internal teams. This role is responsible for ensuring consistent coordination, accurate documentation, and professional interaction in a fully remote environment. Serve as a point of contact for routine client communications and support requests Coordinate scheduling for meetings, project updates, and internal collaboration sessions Maintain accurate records, documentation, and tracking systems Assist with preparation, formatting, and distribution of client materials Monitor timelines and follow up on deliverables to ensure timely completion Support internal teams with workflow coordination and administrative tasks Maintain professional communication standards across all interactions

• Serves as a primary subject matter expert and support contact for clients and business partners • Review merchant onboarding system setup and validation activations • Troubleshoots client issues related to payment gateways and web integrations • Collaborates with internal clients and multiple vendors to install, upgrade, or enhance functions and features • Advises Sales Officers on products that will be a suitable fit based on the merchant’s needs • Responds to internal client requests for merchant accounts, and helps new account applications when Merchant Services sales representatives are unavailable • Assists Management with Special project and escalations as required

• Робота з користувацькими відгуками на зовнішніх review-платформах • Актуалізація та перевірка інформації на акаунтах • Взаємодія з технічною підтримкою review-платформ та внутрішніми командами • Формування базової звітності: типові звернення, динаміка відгуків, рейтинги та інші репутаційні метрики