Stratis Group LLC

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Stratis Group is seeking a highly professional and detail-oriented Client Success Specialist to support consulting engagements and ensure seamless coordination between client stakeholders and internal strategy teams. This role plays a critical part in maintaining service excellence, facilitating communication, and supporting the successful execution of client initiatives. The ideal candidate thrives in a structured, remote environment and brings a strong commitment to client satisfaction and operational precision. - Serve as a primary point of contact for assigned client accounts - Coordinate communication between clients and internal consulting teams - Monitor engagement milestones and ensure timely follow-through - Support preparation of reports, presentations, and client deliverables - Maintain accurate documentation within CRM and project management systems - Identify opportunities to enhance client satisfaction and long-term partnership value - Assist with onboarding of new client accounts - Uphold service standards and response time expectations Qualifications - 2+ years of professional experience in client services, consulting support, healthcare operations, or account coordination - Strong written and verbal communication skills - Exceptional organizational and multitasking abilities - Proficiency in Microsoft Office and CRM platforms - Ability to work independently in a remote setting - Experience in healthcare, pharmaceutical, biotech, or consulting environments preferred Requirements - Fully remote position (U.S.-based candidates) - Full-time schedule (Monday–Friday) - Flexible full-time and part-time options available - No weekend work unless scheduled - Structured onboarding and role-specific training provided Benefits - Competitive pay: $30 – $35 per hour (based on experience) - Comprehensive health, dental, and vision insurance - 401(k) with company matching - Paid time off and flexible scheduling - Tuition assistance and career development support - Performance bonuses and incentive programs - Fully remote work with necessary tools and technology provided - Ongoing mentorship and professional training opportunities Schedule - Monday to Friday - Standard business hours aligned with U.S. time zones - Flexible scheduling within full-time parameters - No weekends unless operationally required Equal Opportunity Employer Stratis Group is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

The Client Support Specialist provides operational and communication support across client engagements and internal teams. This role is responsible for ensuring consistent coordination, accurate documentation, and professional interaction in a fully remote environment. Serve as a point of contact for routine client communications and support requests Coordinate scheduling for meetings, project updates, and internal collaboration sessions Maintain accurate records, documentation, and tracking systems Assist with preparation, formatting, and distribution of client materials Monitor timelines and follow up on deliverables to ensure timely completion Support internal teams with workflow coordination and administrative tasks Maintain professional communication standards across all interactions