• Handle enterprise sales calls. Understand customer needs, explain our product, close deals. • Negotiate pricing and contract terms. Know when to push, when to concede, and what trade-offs matter. • Manage procurement processes. Fortune 500 companies have complex buying processes. You'll navigate them. • Follow up with prospects and customers proactively. Nothing falls through the cracks. • Prepare sales collateral. One-pagers, case studies, materials that help close deals. • Cold outreach when bandwidth allows. • Handle contract negotiations. We have templates, but enterprise customers always redline. You'll manage the back and forth. • Customize MSAs, NDAs, DPAs based on customer requirements. • Track contracts, renewal dates, and custom conditions. • Work with legal when needed for complex issues. • Fill out security questionnaires. Dozens of them. Enterprise customers always ask. • Oversee SOC2, ISO27001, and GDPR compliance. Manage our compliance platform and keep it updated. • Respond to vendor security assessments. • Keep compliance documentation current. • Issue invoices via Stripe or banking partners. • Manage vendor relationships and subscriptions. • Onboard enterprise customers. • Help with customer support when needed. • Track renewals and proactively reach out before contracts expire. • Coordinate with accountants on billing questions. • Document workflows. How deals progress, how contracts are handled, how compliance works. • Create reminder systems and tracking processes. • Standardize what's currently in the CEO's head. • Optimize tools. We use Notion, Intercom, and email. No CRM yet. Maybe you'll set one up.

• Appointment Management & clinician Support: Oversee appointment queues, assigning or reassigning visits based on priorities and coverage. Act as the primary support for clinicians, addressing shift needs, technical issues, and appointment priorities. • Technical and IT Coordination: Open and manage IT support tickets on behalf of clinicians for both internal and external platforms. Follow up on tickets to ensure timely resolution of issues. • Communication and Escalation: Engage with clinicians through multiple channels (e.g., Slack, email, web-based phone) to address questions, escalate issues, and ensure effective communication across teams. • Data and Reporting: Track and report key operational metrics, including service level performance, clinician engagement, and shift summaries. Maintain accurate records of consult statuses and any service level misses. • Customer and Partner Interaction: Manage incoming communications from patients, partners, and other stakeholders. Assign tasks or escalate issues as needed to ensure timely responses and resolution.

• Strengthen and standardize country operations • Ensure clear roles, crisp accountability, and strong operating routines • Define and implement simple, scalable operating models across HR, finance, procurement, compliance, IT, security, and risk • Embed global standards in context-appropriate ways that reduce friction so dollars reach recipients faster and more reliably • Coordinate and represent country office realities in global standards setting, priority setting, and resource allocation • Ensure rollout of global standards in ways that are context appropriate, user-friendly, meaningful, and rigorous • Oversee financial management across all country offices ($350M+/year), ensuring budgets enable scale and mitigate risk • Establish clear KPIs, dashboards, and operating reviews to maintain cost-efficiency • Oversee new country launches and compliant wind-downs with clear playbooks and risk mitigation • Coordinate across functions to ensure smooth execution • Translate operational insights into repeatable systems, tools, and automation that reduce manual work • Champion continuous improvement and technology adoption to scale efficiently and nimbly • Maintain a global risk framework and lead or support crisis management when needed • Serve as the operational bridge between country leadership and global teams, ensuring priorities are well-resourced and executed consistently

• Strengthen and standardize country operations • Ensure clear roles, crisp accountability, and strong operating routines • Define and implement simple, scalable operating models • Embed global standards to reduce friction • Coordinate between program teams and central functions • Drive strong financial management and performance • Lead country expansions and transitions • Strengthen systems and institutional capability • Enable proactive risk and cross-org alignment