• Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective • Oversee scheduling to meet client needs and service level agreements (SLAs) • Build strong, long-term client relationships • Understand campaign objectives, KPIs, and operational needs • Work closely with agents, team leaders, and internal stakeholders • Monitor account performance and address risks proactively • Prepare and present detailed weekly reports on agents performance, including metrics and areas for improvement • Handle client queries, concerns, and escalations • Identify opportunities to improve service delivery and client satisfaction • Maintain clear, professional communication with overseas clients

• Lead THL’s engagement with food companies worldwide • Manage and mentor a high performing Corporate Relations team • Oversee complex international initiatives • Ensure THL’s corporate engagement strategies are executed effectively • Drive high-stakes negotiations and identify opportunities to strengthen global partnerships • Collaborate with internal and external stakeholders to maximize impact • Facilitate collaboration with the Associate Directors of Corporate Relations and Campaigns • Represent THL in global coalition spaces and partner forums • Lead efforts to identify opportunities for process optimization and implement best practices

• Lead brand-direct sales conversations from first meeting through to close • Pitch new business, respond to RFPs, and proactively open new brand relationship • Secure long-term brand retainers (12–24 months) and repeat partnerships • Turn ambiguous brand challenges into clear, compelling commercial solutions • Act as a strategic partner to brands, embedding yourself early in their planning process • Ask smart, challenging questions and confidently push back when needed • Translate brand objectives into media, content, and insight-led opportunities • Sell intangible value — influence, storytelling, relevance, credibility • Bring a strong creative point of view to every pitch and conversation • Connect cultural moments, media narratives, and brand messaging • Stay ahead of trends across media, PR, content, and new platforms • Help shape what brands should be talking about, not just what they ask for • Take ownership of a portfolio of key brand accounts • Grow accounts commercially through upsell, cross-sell, and strategic expansion • Ensure clients feel challenged, inspired, and well looked after • Partner with leadership on commercial strategy and positioning • Help elevate how the business talks about its value to brands • Be commercially opinionated while collaborative and culturally aligned

• Liaise with clients to hit tight deadlines, stay on top of feedback, sign-offs and story distributions for multiple projects at various stages • Manage all project activity, coordinating with clients to become a trusted advisor on the strategy and development of their campaign • Provide strategic counsel to clients and work seamlessly with internal teams to deliver effective project outcomes • Create and confidently present ideas that resonate with client objectives while maintaining strong news value — bringing them to life with persuasive written proposals • Draft surveys that are fun, intriguing or thought-provoking around all subject matters that get to the heart of a topic while retaining integrity • Create compelling copy and stories that are as entertaining as they are informative