• Serve as the primary point of contact for assigned corporate accounts, ensuring successful onboarding, implementation, and ongoing engagement. • Develop and execute account-level strategies that drive retention, expansion, and value realization across multiple contracts, projects, and stakeholder groups. • Take full ownership and accountability of account retention targets, customer solution delivery, and P&L management. • Ensure high levels of customer satisfaction by ensuring successful implementation and service delivery, achieving high account retention levels, and ensuring each account remains a positive reference. • Develop a deep understanding of the competitive landscape and emerging industry trends to retain and grow accounts. • Partner cross-functionally with Sales, Delivery, Product, and IS leadership to influence account strategy, product direction, and resource prioritization. • Proactively identify growth opportunities, renewal risks, and strategic initiatives to strengthen customer engagement and expand account value. • Act as an escalation point for customer issues, balancing advocacy with company objectives. • Collaborate with leadership to define and refine processes, templates, and best practices for the Customer Success organization. • Lead and manage team members with metrics, KPIs, and goal-setting to support a culture of performance and accountability. • Identify and advocate product improvements based on Customers’ needs and industry trends.

• As the Growth & Partner Success Manager you will play a pivotal role in expanding and optimizing breeder engagement within our marketplace. • You will develop high-impact strategies to improve breeder retention, streamline customer success operations, and drive community engagement. • You will design outreach and marketing campaigns, manage and mentor a customer specialist team, and iterate based on data-driven insights to maximize growth and retention.

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives. • Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads. • Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily. • Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals. • Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals. • Collaborate across Network Solutions teams and mentor junior team member to drive strategic initiatives.

• Working with high visibility accounts in the Life Sciences industry • Establish and maintain the partnership operating framework • Function as a trusted advisor for the client’s executive, program and technical teams • Act as the voice of the customer within PTC • Effectively manage critical adoption programs for key accounts