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Workana

The largest platform for hiring top remote talent from Latin America.

Forward Deployment Engineer

DevOps EngineerDevOps EngineerFull TimeRemoteSeniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

97 days ago

Salary

0

Seniority

Senior

3 yrs expEnglishDistributed Systems

Job Description

Forward Deployment Engineer

Workana

• Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments • Lead technical implementation for priority accounts from integration to optimization • Debug complex real-world issues involving APIs, crawling systems, data pipelines, and infrastructure constraints • Build reusable solutions, templates, and deployment playbooks based on recurring customer needs • Translate customer feedback into actionable insights for product and engineering teams • Collaborate closely with core engineers to improve reliability, performance, and usability • Define and document best practices for implementing Firecrawl at scale • Own customer issues end-to-end, ensuring successful outcomes without heavy process dependencies

Job Requirements

  • 3+ years of experience building and shipping production systems (or equivalent hands-on experience)
  • Strong fundamentals in APIs, distributed systems, debugging, and infrastructure
  • Experience troubleshooting real-world integration issues in production environments
  • Ability to clearly explain technical concepts to non-technical stakeholders
  • Experience in customer-facing technical roles such as Solutions Engineer, SRE, DevRel, or infrastructure-focused engineering
  • Comfort working in high-urgency, fast-paced startup environments
  • Strong ownership mindset with the ability to operate independently
  • Experience building pragmatic solutions under time constraints

Benefits

  • Competitive compensation in USD.
  • Fully remote work.
  • Flexible schedule and collaborative work environment.

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