• Design, develop, and maintain automated test suites for our PHP and JS/TS applications, including unit, integration, and end-to-end tests • Conduct thorough code reviews with a focus on quality, maintainability, and adherence to best practices • Collaborate with development teams to identify gaps in test coverage and establish testing strategies for new and existing features • Build and maintain CI/CD testing pipelines to catch issues early in the development lifecycle • Explore and implement AI-assisted testing tools and workflows to accelerate test creation, improve coverage, and enhance defect detection • Define and document QA processes, test plans, and quality standards across the organization • Triage, reproduce, and document bugs with clear and actionable detail for development teams • Participate in technical discussions to advocate for quality considerations throughout the development process • Stay current on testing methodologies, tools, and emerging AI/ML applications in QA to continuously improve our capabilities

• Develop and maintain both manual and automated test processes and procedures to ensure software quality • Create detailed, comprehensive, and well-structured test plans and test cases • Collaborate with product management and engineering teams to understand new product features • Conduct manual testing of new and existing functionality • Diagnose issues, report defects, and develop regression tests to prevent issues from recurring • Report and document technical issues • Create logs to document test cases and defects • Report bugs and errors to development teams • Help troubleshoot issues • Work with customers to identify steps to reproduce issues • Collaborate with Tier 1 support to clarify bug reports

• Perform a wide range of quality responsibilities aimed at maintaining service excellence and driving continuous improvement in the member/provider experience. • Listen to and score a minimum of 2-3 calls per CSR weekly, focusing on the accuracy of information given in each call and the professionalism displayed. Is the CSR representing the Evry brand in each interaction? • Audit 2 email support cases per CSR weekly to ensure all facets of the written response are accurate, the response is thorough and utilizes proper grammar/punctuation. All communications should be at the highest level of professionalism and reflect a willingness to assist. • Become a SME in customer support, utilizing all tools and desk level procedures to guide evaluation of CSR performance. Propose documentation updates or changes to enhance the CSR experience. • Assist with training new customer support team members as needed.

• Reviewing, verifying, editing, scoring, translating, and reporting on copy across a broad scope of media and content types. • Perform full Quality Assurance (QA) on the different platforms, and testing environments (including Production) • Report and file bugs. • Problem solve, provide clear suggestion/feedback, and effectively communicate critical information and describe issues. • Provide feedback on Style Guides, and Terminology Databases on all matters related to the project requirements. • Assist with adhoc projects. • Contribute innovative ideas regarding process, workflow and automation to maximize efficiency and scalability.