• Own and operate the protocol’s Discord as a high-signal, professional discussion environment • Handle user inquiries and support tickets with accuracy, clarity, and composure • Moderate discussions to ensure discourse remains factual, constructive, and market-literate • Engage meaningfully with sophisticated users on DeFi markets, risk, yield, and macro dynamics • Translate protocol updates, dashboards, and mechanics into clear, credible explanations • Monitor DeFi and TradFi markets and surface relevant insights in community discussions • Maintain and optimise Discord structure, tooling, and moderation workflows • Design and own coverage systems to ensure consistent quality and professionalism at all times

• Gestionar la presencia diaria en redes sociales. • Planificar y actualizar el calendario de contenido. • Crear y publicar contenido alineado con la marca. • Monitorear tendencias y conversaciones relevantes. • Involucrar a la audiencia (comentarios y mensajes). • Identificar oportunidades de engagement en tiempo real. • Escalar temas sensibles con buen juicio. • Colaborar con equipos internos (creativo, estrategia, medios). • Apoyar la amplificación de medios pagados. • Analizar el rendimiento y optimizar la estrategia.

• Film and edit videos for social media, including YouTube, LinkedIn, X, and TikTok • Build and nurture our community through forum engagement and advocacy • Talk to users, every day • Collaborate closely with product and engineering teams as a product expert and user advocate • Partner with influencers and other creators • Develop our brand through community engagement

• Participate in Reddit, Facebook and Verified Community threads and adjacent subreddits and communities where users are seeking work management, productivity, and AI-forward solutions. Provide helpful advice and position ClickUp as a solution when appropriate. • Own ClickUp’s presence across social channels by joining relevant conversations, correcting misinformation, thanking advocates, and supporting users. • Test and manage native Reddit posts and comments, including AMAs, polls, and discussions, to encourage authentic and meaningful engagement. • Regularly review engagement results and adjust tone, frequency, and social community targeting based on performance. • Collaborate cross-functionally with SEO, content, and support teams to align messaging and priorities. • Moderate and support ClickUp’s Verified Community online forums and advocacy platform, ensuring a safe, educational, and engaging environment. • Nominate customer marketing referrals from within the Verified and social communities. • Collect and escalate product feedback and trends to product and leadership teams. • Maintain community guidelines and ensure discussions remain constructive and on-topic. • Manage and create content for the Verified Community home space, building relationships with members to drive engagement and advocacy. • Act as a ClickUp brand specialist and trusted voice within the Verified Community, hosting occasional AMAs or virtual events (no in-person event planning or hosting required). • Develop and execute strategies to build awareness and foster a vibrant super user community.