• Film and edit videos for social media, including YouTube, LinkedIn, X, and TikTok • Build and nurture our community through forum engagement and advocacy • Talk to users, every day • Collaborate closely with product and engineering teams as a product expert and user advocate • Partner with influencers and other creators • Develop our brand through community engagement

• Participate in Reddit, Facebook and Verified Community threads and adjacent subreddits and communities where users are seeking work management, productivity, and AI-forward solutions. Provide helpful advice and position ClickUp as a solution when appropriate. • Own ClickUp’s presence across social channels by joining relevant conversations, correcting misinformation, thanking advocates, and supporting users. • Test and manage native Reddit posts and comments, including AMAs, polls, and discussions, to encourage authentic and meaningful engagement. • Regularly review engagement results and adjust tone, frequency, and social community targeting based on performance. • Collaborate cross-functionally with SEO, content, and support teams to align messaging and priorities. • Moderate and support ClickUp’s Verified Community online forums and advocacy platform, ensuring a safe, educational, and engaging environment. • Nominate customer marketing referrals from within the Verified and social communities. • Collect and escalate product feedback and trends to product and leadership teams. • Maintain community guidelines and ensure discussions remain constructive and on-topic. • Manage and create content for the Verified Community home space, building relationships with members to drive engagement and advocacy. • Act as a ClickUp brand specialist and trusted voice within the Verified Community, hosting occasional AMAs or virtual events (no in-person event planning or hosting required). • Develop and execute strategies to build awareness and foster a vibrant super user community.

• Design and execute a comprehensive community strategy across platforms • Build engaged customer ecosystems (private groups, ambassador programs, etc.) • Develop systems that turn customers into advocates • Increase retention, LTV, and brand affinity through community touchpoints • Refine and elevate our clients' brand messaging across community channels • Identify inconsistencies or dilution in messaging and correct them • Develop frameworks that unify voice across teams • Translate complex product science into empowering, community-first language • Lead brand clean-up initiatives when messaging needs to be repositioned • Monitor community sentiment and proactively address friction points • Create escalation processes for brand concerns or misunderstandings • Build transparent communication systems that increase trust • Shape how the brand responds in moments of tension or feedback • Design and scale structured ambassador programs • Identify power users and elevate them into brand champions • Create feedback loops between community and product teams • Develop referral and advocacy initiatives tied to measurable growth • Build and manage the community team • Establish SOPs for engagement, moderation, messaging, and reporting • Collaborate closely with Social, Paid Media, CX, and Product • Implement reporting dashboards tied to retention and brand sentiment

• Build and manage our Discord communities - creating channels, setting up bots, designing onboarding flows, and keeping conversations active • Host community events like AMAs, journal clubs, voice chats, and Twitter/X Spaces • Create programming that keeps members engaged and coming back - whether that's highlighting member research, running workshops, or sparking discussions around hot topics • Connect people - identify emerging voices, facilitate introductions, and help members find collaborators • Moderate discussions and maintain a welcoming, inclusive environment • Track community health metrics and experiment with new formats to drive engagement