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The Number 1 Operational AI Company in the World
B2B Partnership Manager
Location
Argentina
Posted
101 days ago
Salary
0
Seniority
Senior
Job Description
B2B Partnership Manager
Willow
• Serve as the main point of contact for assigned pharmacy partners, building trusted, responsive relationships. • Maintain strategic partnerships by proactively identifying risks, opportunities, and improvement areas. • Coordinate partner communications (updates, escalations, operational changes, rollout notices). • Partner closely with the Pharmacy Specialist to track, map, and resolve operational issues, including recurring pain points and process breakdowns. • Responsible for partner performance and reports, and making sure Pharmacy Playbooks & SOPs are always up to date. • Oversee and collaborate on processes for critical incidents: escalation, partner comms, internal alignment, and post-incident follow-ups. • Recommend and execute process improvements to reduce friction and improve partner and patient experience. • Act as the “voice of the pharmacy partner” internally—aligning cross-functional stakeholders on priorities and timelines. • Lead & arrange weekly and biweekly rituals (e.g., partner ops review, incident review, KPI review), including agenda creation, facilitation, notes, and action tracking. • Keep prices, fee schedules, and contract data updated and accessible; coordinate updates with internal owners. • Manage the invoice reconciliation process: validate accuracy, investigate discrepancies, coordinate approvals, and ensure timely resolution. • Maintain clean documentation (contracts, amendments, pricing tables).
Job Requirements
- 3–6+ years experience in partner operations, vendor management, pharmacy operations, or account management (or similar).
- Strong cross-functional coordination skills; you can drive action without direct authority.
- Experience managing operational escalations and structured incident workflows.
- Comfort working with contracts/pricing tables and reconciling invoices (detail-oriented, audit mindset).
- Comfortable in working through different g-suite tools and with data analysis and interpretation.
- Excellent written and verbal communication with external partners and internal stakeholders.
Benefits
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍
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Are you a self-motivated and curious sales representative that wants to make money selling an innovative technology? If you thrive in a fast-paced, growth-oriented and collaborative team environment then this may be a position for you! About Us: ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms. We support over 20,000 restaurants across North America , helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees . 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