• Own the review of candidates for roles on Squad, increasing the matchmaking quality • Catch strong profiles that may have been misclassified by the system • Diagnose “weak” pipelines: analyze where drop-offs happen and identify issues in role definition, messaging, process, or comp. • Run intake and calibration conversations with hiring managers (internal and selected clients) to clarify must-haves and tradeoffs. • Capture clear, structured feedback from candidates and clients so we can continuously tighten shortlisting criteria and processes. • Turn your daily recruiting workflows into concrete product feedback on search, matching, workflows, and automation opportunities. • Partner with Product and Engineering to test new features, pressure-test matching logic, and surface real-world edge cases. • Help design and refine tagging, candidate review flows, and internal dashboards so the team can make better decisions, faster. • Develop and maintain internal playbooks for candidate review, pipeline rescue, and client launch so others can replicate what works. • Share best practices with our external recruiter network, helping them get more value from Squad and improving their submissions over time.

• Manage sample tracking to ensure all final products arrive ahead of photoshoots and launches • Review samples for accuracy and maintain detailed product knowledge • Support photoshoots, including onsite sample management and documentation of styles/colorways • Prepare product launch briefs outlining SKUs, pricing (MSRP), materials, and key selling features • Coordinate jewelry labeling processes, including file creation and vendor communication • Update marketing materials and collaborate with Marketing and Copywriting to ensure accurate product messaging • Capture behind-the-scenes content to support social media initiatives • Provide operational support for packaging and collection development

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Operations Manager provides overall management and coordination of transportation services for an assigned group of customers. This position is responsible for identifying, transmitting, and satisfying our customers’ needs by contracting and utilizing Independent Contractors as delivery drivers delivering products from our clients’ location(s) to designated locations. To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities: - Meet with Client on a frequent basis to build relationship & Complete Visit Documentation. - Review of OTD, Piece Scan and Location Scan by Account. - Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's). - Complete customer reports/audits. - Independent Contractor (IC) Activities. - Meet with potential IC to verify capabilities of candidate. - Meet with IC's to discuss route, stops, issues, client concerns, and scanning. - Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system. - Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.). - Assist in troubleshooting eCMobile issues. - Plan route coverage and route changes and communicate with IC. - Ensure all services are performed in a timely manner. - Gross Margin Management. - Negotiate with IC’s regarding contracted services and settlement. - Monitor Gross Margin by Account to ensure it exceeds budgeted targets. - Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments). - Perform other duties as assigned. Qualifications - Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service. - Excellent interpersonal skills necessary for driver and customer interactions. - Ability to effectively communicate verbally and in writing at all levels of the organization. - Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven. - Ability to understand the independent contractor relationship. - Ability to work from home with travel throughout assigned area as required. - Ability to work additional hours to deal with operational issues when necessary. - Proficient in basic MS Office Programs (Outlook, Excel, and Word). - Must maintain a valid driver’s license and clean, functional vehicle. - Ability to lift up to 50 pounds on occasion. Requirements - College Degree with some experience or a High School Diploma with equivalent combination of education and experience. - Six Sigma Green Belt Certification preferred. Benefits - 401(K) - Health Insurance - Disability/Life Insurance - Paid Time Off (PTO) - Paid Holidays - For Part Time positions: 401(K), Paid Sick Time Shift Details - Shift Days: Monday-Friday - Shift Hours: 8:00AM-5:00PM (Available to work extra hours, weekends, and holidays preferred) - Pay Rate: $60,000 - $62,500 - Travel to Customer Locations required - 40% within Chicago Company Description At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us. - Driven by integrity – We're driven by honesty, transparency, and trust. - Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. - Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. - Driven by accountability – We’re driven by a fierce sense of responsibility. - Driven by innovation – We’re driven by what’s now and what’s next.

• Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account migrations, access issues • Non-technical support: handle requests when AI support fails or users need human help • Triage and routing: classify issues, gather context, and escalate to Technical Support/Engineering with clean repro details • SLAs and outcomes: define and run response SLAs, backlog health, and customer outcome accountability • Escalations + prioritization: manage hot accounts, incidents, and cross-team prioritization with engineering/product • Light commercial motion: coordinate renewals/upsells, identify expansion signals, and hand off to sales/success when needed • Operating cadence: weekly reviews, tooling, macros, playbooks, and continuous improvement across support ops