Role Description You are a self-motivated, resourceful team player with excellent communication and interpersonal skills. You are highly empathetic and love resolving issues quickly, politely, and professionally. You get energy from problem solving and creating positive customer experiences, but can also remain calm and composed when customer issues arise. You are reliable, flexible, and adaptable, able to switch gears as priorities and needs shift. Others have described you as a jack of all trades, able to work cross-functionally to handle whatever obstacle comes your way. The Operations team is growing and looking for candidates who can excel in a fast-paced environment with the goal of providing our venue partners and customers with outstanding support. In this role, you will be responsible for handling all customer inquiries as well as communicating with our partners to problem solve and troubleshoot issues in real time to ensure seamless venue operations. You will also be responsible for monitoring sales data throughout the night to optimize performance and revenue. This is a full-time, salaried position at LineLeap that will require weekend and evening work, given the nature of our partners’ businesses. While the position is remote, you must be located in Alaska or Hawaii to be eligible for this role. - Support the Venue Success team on an ongoing basis to ensure our venue partners’ issues and questions are tended to quickly, thoroughly, and professionally. - Be a product and knowledge expert for LineLeap technology and processes, to address partners' issues and troubleshoot in real time. - Have a strong customer focus answering inquiries in a timely manner, assisting with questions and troubleshooting issues. - Quickly observe and report any issues or trends through feedback loops with the LineLeap team to ensure operational, technical, and personnel issues are addressed. - Analyze sales data on a nightly basis to optimize revenue during peak hours. - Change course as priorities shift with tasks such as data entry, research, bar crawl, and ticketing support. Requirements - This is a remote-first position with an atypical schedule; weekend work is required. - Schedule will involve evening hours. - Required Physical Location (Remote): Hawaii. Benefits - Base salary of $50,000 - $60,000 per year, depending on experience. - Competitive stock option package, depending on experience. - 401(k) plan. - Benefits package including medical, dental, vision, short-term/long-term disability, and life insurance. - Unlimited PTO. - Remote work environment. - Role is remote; applicant must be in Hawaii. Company Description LineLeap is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Actively monitor and engage with customer reviews, comments, mentions, and other interactions across various platforms, applying strong judgment, context awareness, and the appropriate brand tone while providing clear, helpful responses about the client’s products. • Respond to potential customers via public replies, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (including text, memes, or media), stay current with social media and app store terminology, and share relevant insights with the team. • Moderate reviews and comments on the client’s apps and platforms, ensuring content complies with brand guidelines and policies. • Analyze user feedback to inform moderation decisions or escalate issues in a timely manner. • Collaborate closely with the client to ensure app communities are safe and aligned with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Address public and private customer care issues across social channels. • Contribute to consistent quality across shifts (tone, accuracy, and decision-making).

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Sales Support Specialist. About the job Twilio is looking for a Sales Support Specialist to join the Communications Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle. Responsibilities In this role, you’ll: - Assist with Pricing and Deal workflows - Prepare Pricing and Deal Structure, use and master internal pricing tools - Order Form: Creation, amendments, and execution (signatures): Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct - Quote creation: CPQ workflows, including converting CPQ into a customer-facing quote/doc - Oversee and maintain CRM records - Account Data/Ownership queries: Account consolidation, SID movements - Updating account, opportunity, contact, and lead level data - Be an Internal liaison: - For creating and submitting requests and following up through resolution on them, including but not limited to: Billing, DSO, Legal, Security Questionnaire, Collections/Credit Memos/Credit Check, Carrier Relations, Support Tix - Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork are completed and represented accurately. You will deal with people, data sets and processes. - Provide Customer support: - Willingness and ability to hop on customer calls along with an AE to: - Explain and present on aspects related to above - Preparation for sales meetings and conducting AE research (<10% of time) - Supporting Team Success: - Creation and maintenance of team-level tracker for all cross-functional challenges and asks and actively working with Regional Leader and frontline leadership to follow up and resolve them Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 2+ years of sales, customer success, or account management experience - Results driven, detail oriented, and dedicated individual who is excited for the opportunity fuel an already successful organization and sales team. - You have a collaborative approach, a “can do” attitude and are relentless in pursuing goals and solving problems. - Basic understanding of how different functions within an enterprise organization operate (enterprise-level understanding of how a biz operates) - Ability to advocate for customer internally with cross-functional stakeholders - Extreme attention to detail on written and verbal communications - Extremely organized and above average proficiency and operational excellence in spreadsheets, doc and presentation creation - Ability to prioritize and multi-task - Bachelor's Degree or equivalent years of experience required. Desired: - Knowledge in CPaaS and telecom is a plus Location This role will be remote, and based in Singapore. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

PROBLEM-SOLVERS NEEDED — $16 PER HOUR! Problem-Solvers Needed!! Are you a person who loves solving problems, figuring out how things work, and helping others with quick effective solutions? You thrive in troubleshooting, staying one step ahead, and making sure everything runs smoothly. If that sounds like you, don't wait - apply now and be the superhero our client's customers need! ClearSource is seeking an exceptional customer service professional to join our team as a Customer Care Specialist. In this role, you will provide technical product support for our client’s premium line of grills and smart meat thermometers. You will help customers troubleshoot product issues through information they provide and through real-time data from an app connected to the product. We need individuals with a strong focus on customer experience who can think on their feet, solve problems, and deliver friendly, effective solutions. What you will do as a Customer Care Specialist - Assist customers with inquiries about product features and troubleshooting issues. - Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills while using an extensive knowledge base. - Ensure each interaction is handled with patience and care, making the customer feel valued. - Work closely with your Team Lead to meet Key Performance Indicators (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels. - Continuously improve your skills through coaching and feedback to deliver an excellent customer experience. What We're Looking For - High school diploma (or equivalent). - 1+ year of experience in a call center or customer support role. - Experience with troubleshooting or problem-solving, preferably with technology or smart devices. - Strong English communication skills (C2+ or higher). - A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions. Why ClearSource? ClearSource is a global BPO with a core purpose of "Making Lives Better" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day! - Customer First – We share an intense passion for creating an exceptional customer experience. - Personal Accountability – Commit to do the right thing and do it. - Humble Courage – Be brave enough to seek, deliver, and accept feedback. - Hungry – Do your best every day to make great things happen. - Happy & Healthy – Choose well, live well. Do these values resonate with you? Do you strive to provide an exceptional, authentic customer experience every day? If the answer is yes, apply now to join our team!! Come join our team and see why ClearSource is an employer of choice