Job Posting Title: Senior Project Manager – Controlled Research Support Program---- Hiring Department: Enterprise Technology - Engagement and Experience---- Position Open To: All Applicants---- Weekly Scheduled Hours: 40---- FLSA Status: Exempt---- Earliest Start Date: Apr 01, 2026---- Position Duration: Expected to Continue Until Mar 31, 2031---- Location: AUSTIN, TX---- Job Details: General Notes This is a fixed term position that ends five years from the employee’s start date. Flexible work arrangements are available for this position, including the ability to work remotely within the United States. We would prefer a candidate located in the greater Austin area to be on campus for critical project meetings and client engagement opportunities. This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses). Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus. The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include: - Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) - Voluntary Vision, Dental, Life, and Disability insurance options - Generous paid vacation, sick time, and holidays - Teachers Retirement System of Texas: a defined benefit retirement plan - Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) - Flexible spending account options for medical and childcare expenses - Robust free training access through LinkedIn Learning plus professional conference opportunities - Tuition assistance - Expansive employee discount program including athletic tickets - Free access to UT Austin's libraries and museums with staff ID card - Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship. This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work. Purpose The Controlled Research Support Program (CRSP) Project Manager will play a critical role in advancing UT Austin’s compliance with Federal standards for Controlled Unclassified Information (CUI). This position will coordinate and manage projects that ensure the university’s systems, processes, and data handling meet federal security and compliance requirements. The Project Manager will oversee multiple workstreams, including policy development, enterprise technology implementation, training, and auditing. This role will serve as a key liaison between UT Austin’s Enterprise Technology team, the Information Security office, and the Office of the Vice President for Research, Scholarship, and Creative Endeavors to drive alignment with regulations and best practices. This position supports UT’s research security strategy and ability to participate in federally sponsored research requiring enhanced safeguarding controls. Responsibilities include managing initiatives related to secure information systems, system mapping, access control, and incident response, while ensuring projects are completed on time and within budget. The Project Manager will also facilitate cross-functional communication, monitor compliance milestones, and support a culture of security for UT Austin’s research and operational integrity. Responsibilities Project Management: - Collaborate with Enterprise Technology leadership and compliance teams to develop and manage the portfolio of IT and security initiatives required to achieve and maintain CUI compliance. - Maintain a roadmap of compliance and security projects, ensuring prioritization and alignment with federal regulations and institutional objectives. - Track progress and status of workstreams, escalating risks and issues to leadership when needed. - Develop dashboards, performance indicators, and compliance metrics to provide leadership and governance updates. - Lead or support the development of executive-level briefings, audit documentation, and compliance governance materials. - Balance security, usability, and research mission priorities. Project Coordination: - Facilitate coordination across multiple teams, ensuring secure handling of CUI across functions. - Ensure dependencies and interconnections between compliance workstreams are identified, communicated, and effectively managed. - Serve as a central point of contact for CUI compliance projects, status reporting, and key stakeholder communication. - Develop and present business cases to support initiatives, resourcing, and executive decision-making. - Facilitate research project onboarding (intake, assessment, remediation, authorization). - Monitor project onboarding timelines and bottlenecks. - Track research assessment pipelines. Stakeholder Engagement: - Collaborate with research leadership, sponsored projects, and information security teams to ensure IT and compliance initiatives align with operational and academic priorities. - Liaise with Enterprise Technology leadership to align resources. - Engage with external auditors, vendors, and Federal partners as needed to support secure project execution and reporting requirements. - Engage with Principal Investigators (PIs) and research administrators. Resource and Budget Management: - Work with leadership to identify and allocate resources necessary for compliance and secure project execution. - Manage project budgets and ensure adherence to compliance-driven financial and contractual requirements. - Provide input on resource planning, staffing needs, and training investments for CUI readiness. Process Improvement: - Identify opportunities to enhance collaboration, communication, and efficiency. - Document and share best practices across workstreams. Perform other related functions as assigned. Required Qualifications - Bachelor’s degree in information technology, Business Administration, Project Management, or a related field. - Minimum 5 years of experience managing IT projects or portfolios preferably in a higher education or government setting. - Demonstrated ability to manage multiple, complex workstreams and initiatives simultaneously. - Strong leadership, organizational, and interpersonal communication skills. - Creating business cases and managing project budgets. - Proficiency with project management tools and methodologies (e.g., Agile, Waterfall). - U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position. Equivalent combination of relevant education and experience may be substituted as appropriate. Preferred Qualifications - Experience working in a research university, government contracting, or defense-related environment. - Certification in project management (PMP, PRINCE2, or equivalent). - Familiarity with IT governance and change management, and compliance audit processes. - Experience with NIST 800-171, CMMC, or Federal research environments. Salary Range $90,000 + depending on qualifications Working Conditions - May work around standard office conditions - Repetitive use of a keyboard at a workstation - Use of manual dexterity (ex. Using a mouse) Work Shift Monday - Friday 8am - 5pm, occasional nights and weekends may be required. Required Materials - Resume/CV - 3 work references with their contact information; at least one reference should be from a supervisor - Letter of interest Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: - E-Verify Poster (English and Spanish) [PDF] - Right to Work Poster (English) [PDF] - Right to Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

• Own end-to-end delivery of multiple large-scale projects, including ERP implementations, software development initiatives, and bespoke integrations. • Drive planning, resource management, financial tracking, and overall project governance to achieve delivery targets and customer satisfaction goals. • Lead weekly project and customer meetings, ensuring clear communication on progress, risks, and financials. • Chair steering committee meetings and provide regular executive-level reporting. • Partner closely with technical, development, and Professional Services teams to ensure seamless execution. • Collaborate with the PMO/Program Management on timelines, resourcing, and issue resolution. • Ensure project documentation, milestones, and sign-offs are completed in line with established methodology. • Identify and communicate opportunities for process improvements, upsell, or cross-sell during project delivery. • Act as a mentor and role model to junior Project Managers, supporting team development and best practice sharing.

Job Title Service Delivery Manager - New YorkThe Service Delivery Manager is a senior role responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers within the Air Operations Service Delivery Management organization across the Americas region. This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management in mission-critical environments. Acting as a key liaison between customers and internal delivery teams, the Service Delivery Manager collaborates closely with Sales, Pre-Sales, Field Services, and Support organizations to align service capabilities, drive effective service governance, and ensure seamless post–go-live operations. The ideal candidate brings deep service delivery management expertise, ITIL certification, and the ability to lead cross-functional teams and stakeholders in a complex, high-availability operational landscape. In his role You'll: - Customer Delight: Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities. - Service Delivery Performance: Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met. - Service Management Framework: Adhere to ITIL-based service management best practices for assigned customers. - Financial Accountability: Ensure cost efficiency and contribute to the financial oversight for services delivered to customers. - Reporting: Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans. - Escalation Management: Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams. - Governance and Service Reviews: Develop and implement regular service reviews with customers. Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership. - Policy and Strategy Influence: Contribute to resource planning, budgeting, and policy definition based on business and customer needs. - Work with a high level of autonomy, based on management directions. May contribute to planning of resources and budget. - Direct Account Management: Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region. - Sales Support: Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively. - Scope Management: Manage contract scope and any changes, ensuring clear documentation, impact analysis, and approvals. - Operational Reviews: Lead and/or participate in monthly operational service reviews with the customer and internal service delivery teams. - Growth Enablement: Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings. - Portfolio Alignment: Recognize business needs and identify appropriate Amadeus portfolio solutions to meet customer demands. - Issue and Risk Management: Continuously assess service risks and proactively manage or escalate as appropriate. - Invoice Support: Collaborate with finance and operations to support accurate and timely invoicing for all delivered services. About the ideal candidate: - Bachelor’s degree in business, IT, Engineering, or related field and/or equivalent work experience - ITIL Certification preferred - 10+ years of experience in Service Delivery Management for post go-live solutions, preferably in complex, multi-country IT or airport/aviation environments. - Minimum of 5 years’ previous experience in contract fulfillment, working with SLA’s and customer agreements - Experience in managing and negotiating with external customers and internal stakeholders at managerial levels. - Previous experience working with airports, border control, managing support and maintenance of the (airline, airport, border control, seaports, etc.…) contracts - Previous experience in providing support on the post go live side - Relevant financial management skills, including budget and financial reporting. - Excellent communication, interpersonal, and customer relationship skills. - Ability to operate with high autonomy, exercise sound judgment, and handle complex decision-making processes. - Strategic thinker with the ability to translate vision into actionable goals. - Fluent in English (Written and spoken) - Willingness to travel as needed in support of the role (generally up to 30%, depending on business needs). Location: New York - This role can be located in the New York area and will be a remote role. Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Job Title Service Delivery Manager - West CoastThe Service Delivery Manager is a senior role responsible for the end-to-end delivery, governance, and continuous improvement of Support and Maintenance services for complex Airport, Border Control, and/or Seaport customers within the Air Operations Service Delivery Management organization across the Americas region. This role ensures service performance aligns with contractual obligations, operational standards, and customer expectations, with a strong focus on service quality, reliability, and risk management in mission-critical environments. Acting as a key liaison between customers and internal delivery teams, the Service Delivery Manager collaborates closely with Sales, Pre-Sales, Field Services, and Support organizations to align service capabilities, drive effective service governance, and ensure seamless post–go-live operations. The ideal candidate brings deep service delivery management expertise, ITIL certification, and the ability to lead cross-functional teams and stakeholders in a complex, high-availability operational landscape. In his role You'll: - Customer Delight: Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities. - Service Delivery Performance: Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met. - Service Management Framework: Adhere to ITIL-based service management best practices for assigned customers. - Financial Accountability: Ensure cost efficiency and contribute to the financial oversight for services delivered to customers. - Reporting: Provide regular summaries highlighting key performance indicators, service level agreements, risks, issues, and mitigation plans. - Escalation Management: Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams. - Governance and Service Reviews: Develop and implement regular service reviews with customers. Conduct strategic satisfaction interviews and report performance results to both the customer and internal leadership. - Policy and Strategy Influence: Contribute to resource planning, budgeting, and policy definition based on business and customer needs. - Work with a high level of autonomy, based on management directions. May contribute to planning of resources and budget. - Direct Account Management: Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region. - Sales Support: Collaborate with Sales and Pre-Sales to ensure the right services are proposed, scoped, and contracted to meet customer needs effectively. - Scope Management: Manage contract scope and any changes, ensuring clear documentation, impact analysis, and approvals. - Operational Reviews: Lead and/or participate in monthly operational service reviews with the customer and internal service delivery teams. - Growth Enablement: Identify service expansion opportunities at existing customers, working closely with Account Management to position new offerings. - Portfolio Alignment: Recognize business needs and identify appropriate Amadeus portfolio solutions to meet customer demands. - Issue and Risk Management: Continuously assess service risks and proactively manage or escalate as appropriate. - Invoice Support: Collaborate with finance and operations to support accurate and timely invoicing for all delivered services. About the ideal candidate: - Bachelor’s degree in business, IT, Engineering, or related field and/or equivalent work experience - ITIL Certification preferred - 10+ years of experience in Service Delivery Management for post go-live solutions, preferably in complex, multi-country IT or airport/aviation environments. - Minimum of 5 years’ previous experience in contract fulfillment, working with SLA’s and customer agreements - Experience in managing and negotiating with external customers and internal stakeholders at managerial levels. - Previous experience working with airports, border control, managing support and maintenance of the (airline, airport, border control, seaports, etc.…) contracts - Previous experience in providing support on the post go live side - Relevant financial management skills, including budget and financial reporting. - Excellent communication, interpersonal, and customer relationship skills. - Ability to operate with high autonomy, exercise sound judgment, and handle complex decision-making processes. - Strategic thinker with the ability to translate vision into actionable goals. - Fluent in English (Written and spoken) - Willingness to travel as needed in support of the role (generally up to 30%, depending on business needs). - Location: Remote West Coast US - This role can be located in the West Coast time zone region. If located near an Amadeus office the role will be hybrid, if the role is located in a location that is not near Amadeus office the role can be remote. Working at Amadeus, you will find: 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. Application process: The application process takes no longer than 10 minutes! Create your candidate profile, upload your Resume/CV and apply today! Diversity & Inclusion Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved. Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.