• Support and assist Medialine account managers and external partners with the aforementioned products at customer sites • Present products to partners, customers, and at events • Maintain and follow up on sales opportunities and the lead pipeline • Prepare proposals in coordination with PreSales • Discuss proposals with partners and customers • Expand and manage partner and customer relationships

• You will have the opportunity to work with some of the biggest US and global brands, and as the quarterback of your accounts, you will be behind the plays when it comes to account development and growth strategy. • As the main point of contact, you will build strong relationships with clients, through regular face-to-face meetings, including communication via phone, video, and email. • Maintain clear, concise and timely communication in regards to all customer requests. • Be an expert on all things RTB House, maintaining in-depth knowledge of all products and services. • Run point on ad campaign launches, guiding customers through the process while managing communication across all teams internally. • Provide regular reporting and updates on campaign performance, including QBR presentations.

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers. • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally. • Speak knowledgeably and advise on best practices relating to fraud and compliance • Build, monitor, and communicate KPIs to clients. • Provide strategic analysis and critical thinking as we plan long-term expansion. • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

• Drive measurable client outcomes and accountability for ROI—quantifying fraud loss reduction, operational efficiency gains, and expansion revenue across your portfolio; if a customer isn't getting value, you apply rigorous critical thinking to diagnose and solve it. • Deliver consistent revenue growth by managing net revenue retention and expansion across your book of business, identifying where customers are underutilizing the platform and proactively closing the gap. • Provide expert fraud and compliance advisory by speaking the language of ACH fraud, synthetic identity, and transaction monitoring tuning, ensuring customers see you as a domain expert rather than a scripted relationship manager. • Apply KPI rigor by building, automating, and delivering executive presentations of performance dashboards, leveraging AI-first tooling to surface predictive insights and leading indicators rather than just backward-looking reports. • Lead cross-functional problem solving by translating the customer's operational reality into clear problem statements for our risk analytics and data science teams to drive new fraud typologies to resolution. • Drive team development by hiring people who are smarter than the job description requires and coaching through live deal and escalation scenarios to create a culture of continuous improvement.