• Customer Onboarding: Leverage customer journey data to understand which customers need additional support through onboarding. • Risk Identification and Mitigation: Use data and product signals to proactively identify risks. • Technical Guidance: Maintain a deep level of LaunchDarkly product knowledge and provide customers with direction on implementation and adoption best practices. • Prescriptive Selling: Monitor how customers are tracking against their key goals and outcomes. • Trusted Advisor: Build trust quickly and provide prescriptive guidance to help customers get the most out of their LaunchDarkly purchase. • Build Champions & Executive Relationships: Identify and support key advocates within customer organizations. • Renewal and Expansion Focus: Own and forecast the renewal process on a weekly basis.

• Assist the Senior Vice President in directing daily operations of the Child Support State Disbursement Unit (SDU) project • Monitor operational metrics and key performance indicators; identify trends, risks, and opportunities for process improvement • Promote a collaborative, team-oriented environment that supports operational excellence and employee engagement • Implement and enforce corporate policies, procedures, and internal controls to maintain operational integrity and efficiency • Support strategic planning initiatives to enhance service delivery, scalability, and long-term contract success • Ensure full compliance with State SDU contract requirements, federal and state regulations, corporate policies, and applicable laws • Manage and effectively use corporate and project resources; communicate changes and decisions appropriately with staff and stakeholders

JOB TITLE: Strategic Bids & Contracts Manager DEPARTMENT: Supply Chain REPORTS TO: Strategic Bids & Contracts Team Manager FLSA STATUS: Exempt JOB TYPE: Full Time LOCATION: Remote (USA ONLY) COMPENSATION: $57K - $65K CONFLICT OF INTEREST POLICY At Meteor, integrity and transparency are paramount in all our operations and interactions. To avoid any potential conflicts of interest and maintain the trust of our public customers, we regret that we cannot consider applications from individuals who are currently employed by organizations that are customers of Meteor, where they hold positions that could influence the purchasing decisions regarding our products or services. This policy ensures fairness and impartiality in our hiring process and customer interactions. If you fall under this category, we appreciate your understanding and encourage your continued support as a valued customer. TRAVEL NOTE All Meteor new hires are expected to attend an in-person cultural orientation, which typically takes place 3 to 6 weeks after their start date and requires travel to our home office in Gainesville, FL. This approximately one-week experience is focused on company culture, values, and connection across teams and is separate from role-specific job training. Employees may also be asked to travel for annual company meetings or other business events. All required business travel expenses are covered by Meteor in accordance with our travel and expense policy. SUMMARY OF POSITION The Strategic Bids & Contracts Manager (SBCM) is responsible for compiling the company's response to solicited bids for educational furnishings and consulting services, and taking ownership of the bid process from beginning to end. This role requires compiling information from necessary internal and external parties to develop one cohesive and thorough bid response. The SBCM reviews, tracks, analyzes and reports all bid and contract events throughout the lifecycle of each contract and communicates this information to necessary team members. In addition, as time allows, this role will assist with maintenance of Meteor’s contracts as well as execution of various requests from our Sales team including insurance modifications, performance bonds, and vendor registrations. YOUR DAY TO DAY @ METEOR - You’ll review bid solicitations and RFPs and analyze requirements to create compliance matrices. - You’ll coordinate with cross-functional teams such as Sales, Marketing, Finance, and our Studios to acquire necessary information from internal and external parties. - You’ll prepare and organize responses including elements such as cover letter, table of contents, forms, narrative response, quote/pricing/discounting, design, product information/spec sheets, insurance certificates, bonding, etc. - When necessary, you’ll package bids and mail to arrive prior to due date. - You’ll maintain department content resources including our SharePoint content repository. - You’ll maintain our contracts calendar & database to ensure timely contract renewals. - You’ll execute ad-hoc requests such as contract modifications, insurance certificates, performance bonds, and vendor registrations to contribute to closed-won sales. - Become knowledgeable in our contract offerings to answer questions from internal and external customers. - Research of new markets, new bid opportunities, customers, etc.

• End-to-end customer outcomes across implementation, support, and ongoing delivery • A team of 8–10 customer-facing technical specialists • Service quality, escalation management, and operational consistency • Partner with Product and Engineering on complex bugs or architectural concerns • Owns customer experience from implementation through steady-state delivery • Leads and develops a high-performing, customer-facing technical teams • Acts as a senior operational and customer advocate within Dispel • Be present in the NYC office the majority of the week for hands-on leadership • Serve as a senior escalation point for complex or high-impact issues • Join customer calls as a trusted technical advisor • Run operational cadences (standups, planning, retros, reviews)