• Writing and reviewing great quality code • Design, maintain, and govern the technical architecture of complex Salesforce implementations • Define the system landscape, identify gaps between current and target states, and prepare roadmaps for Salesforce solutions • Translate business requirements into scalable technology solutions across Salesforce suite products, including Sales Cloud, Service Cloud, and Consumer Goods Cloud REX • Provide guidance on Salesforce design areas such as: Data Model, Sharing & Visibility, and Security , Out-of-the-box features vs. custom development vs. AppExchange solutions, Integration with backend/third-party systems, Single Sign-On (SSO) and mobile solutions, Handling large data volumes (LDV) • Design and architect integrations using Salesforce APIs, REST, SOAP, and middleware solutions • Advise and critique technical solutions involving Lightning Pages, Lightning Web Components (LWC), Aura Components, Apex classes and triggers • Act as release manager: review and approve configuration and coded items for deployment; hands-on experience with deployment tools like ANT, Metadata API, Jenkins, SVN • Collaborate with Product Owners to groom and refine Salesforce product backlogs • Review technical solutions and recommend improvements to optimize performance, scalability, and maintainability • Lead, mentor, and guide multi-disciplinary Salesforce teams, ensuring adherence to best practices and coding standards • Create prototypes and proofs-of-concept to define requirements and validate design approaches • Supervise configuration, QA, testing, and deployment of Salesforce solutions • Coach and motivate team members, promoting knowledge sharing and professional growth

• Writing and reviewing great quality code. • Facilitate business process discovery sessions to identify client requirements and process gaps. • Translate business requirements into Salesforce designs leveraging standard functionality and minimizing custom development. • Map functional requirements to Service Cloud features including Case Management, Service Console, Entitlements, Milestones, Omni-Channel, Knowledge Management, and Live Chat. • Configure Salesforce features such as Flows (Record-Triggered, Screen, Subflows, Error Handling), Approval Processes, Validation Rules, and automation. • Support deployment and adoption of Salesforce Field Service and Salesforce Experience Cloud. • Lead and mentor junior consultants and project team members on functional and technical Service Cloud best practices. • Contribute across the full project lifecycle from strategy, visioning, design, implementation, and post-implementation support. • Conduct workshops and collaborative design sessions with clients, providing guidance on trade-offs (configuration vs. custom code). • Assist with change management, end-user training, and documentation for Salesforce solutions. • Support integrations with ERP or legacy systems using REST/SOAP APIs and platform events. • Ensure adherence to Salesforce best practices, coding standards, and governance frameworks. • Monitor data quality, consolidation, migration, and de-duplication efforts using tools like Data Loader, DemandTools, and Excel. • Identify risks, dependencies, and technical or functional constraints and recommend mitigation strategies. • Provide innovative ideas, workflows, and improvements to enhance customer service solutions.

• Writing and reviewing great quality code. • Facilitate business process discovery sessions to identify client requirements and process gaps. • Translate business requirements into Salesforce designs leveraging standard functionality and minimizing custom development. • Map functional requirements to Service Cloud features including Case Management, Service Console, Entitlements, Milestones, Omni-Channel, Knowledge Management, and Live Chat. • Configure Salesforce features such as Flows (Record-Triggered, Screen, Subflows, Error Handling), Approval Processes, Validation Rules, and automation. • Support deployment and adoption of Salesforce Field Service and Salesforce Experience Cloud. • Lead and mentor junior consultants and project team members on functional and technical Service Cloud best practices. • Contribute across the full project lifecycle from strategy, visioning, design, implementation, and post-implementation support. • Conduct workshops and collaborative design sessions with clients, providing guidance on trade-offs (configuration vs. custom code). • Assist with change management, end-user training, and documentation for Salesforce solutions. • Support integrations with ERP or legacy systems using REST/SOAP APIs and platform events. • Ensure adherence to Salesforce best practices, coding standards, and governance frameworks. • Monitor data quality, consolidation, migration, and de-duplication efforts using tools like Data Loader, DemandTools, and Excel. • Identify risks, dependencies, and technical or functional constraints and recommend mitigation strategies. • Provide innovative ideas, workflows, and improvements to enhance customer service solutions

• Writing and reviewing great quality code. • Lead the end-to-end technical design and architecture for Salesforce CPQ and Salesforce Revenue Cloud implementations. • Own the complete Quote-to-Cash (Q2C) architecture including Product Configuration, Pricing, Quoting, Contracting, Billing, and Revenue Recognition. • Design and implement advanced CPQ capabilities such as Product & Bundle Configuration, Pricing Rules, Discount Schedules, Product Rules, Configuration Attributes, Approvals, and Quote Templates. • Implement Revenue Cloud features including Contract Lifecycle Management (CLM), Subscription Management, Billing, Invoicing, Amendments, Renewals, and Usage-Based Pricing. • Develop and optimize solutions using Apex, Lightning Web Components (LWC), SOQL, Flows, Triggers, and Visualforce. • Design and manage REST/SOAP integrations with ERP, Finance, and Order Management systems. • Lead middleware-based integrations using platforms such as MuleSoft and Boomi. • Conduct architecture reviews, technical design walkthroughs, and code reviews to ensure best practices and governance. • Ensure platform scalability, performance optimization, data integrity, and security compliance. • Partner with Sales, Finance, Operations, and Business stakeholders to translate requirements into scalable technical solutions. • Lead UAT, deployment planning, release management, and post-production support. • Mentor developers and administrators; establish coding standards and DevOps best practices