• Develop and execute a cohesive engagement strategy across TikTok, Instagram, YouTube, X (Twitter), Facebook, and Discord. • Manage daily audience interaction—comments, messages, mentions, UGC, shares, and community conversations. • Partner with the content team on platform-specific rollouts for videos, marketing initiatives, and educational content. • Audit existing social channels to identify gaps, platform opportunities, and areas to prioritize. • Maintain a lively, on-brand, responsive social media presence with compelling copy and real-time reactions. • Work with the Director of Marketing (or Audience Lead) to analyze audience data, performance metrics, and platform behavior. • Use analytics tools (native platform analytics, GA4, YouTube Studio, etc.) to report on engagement trends, audience growth, and content performance. • Provide insights that directly influence content strategy, marketing decisions, and product opportunities. • Help the team better understand who our audience is, how they interact with our content, and what drives long-term loyalty. • Support SEO efforts by helping workshop SEO-friendly titles, tags, descriptions, and metadata. • Partner with the content team to ensure content is optimized for both search and social discovery. • Help maintain keyword and search-term best practices for upcoming content. • Work with the marketing and content teams on audience engagement strategies tied to high-impact stories, product features, community announcements, and brand initiatives. • Drive engagement in key community spaces during launches, promotions, newsletters, and live events. • Strategize how to distribute content—and repurpose high-performing content—across external platforms and syndication partners. • Stay on top of emerging platforms, tools, and engagement technologies. • Recommend new channels or formats that may be beneficial for MFFU’s brand and community. • Collaborate with the marketing team on newsletters, community messaging, and new engagement products. • Cultivate a strong, loyal community of traders, creators, and brand advocates. • Develop engagement scripts, response frameworks, and tone-of-voice guidelines. • Work with internal stakeholders to support their social media presence and storytelling. • Nurture community relationships that enhance brand authority and trust.

• Make introductory calls to new clients and complete case summaries. • Complete intake/review if the intake department has not completed it yet. • Conduct "2-Week follow-up calls" to check in with clients every two weeks, follow up on their treatment status, and ensure they are attending their doctors' visits to prevent gaps in care. • Speak with clients and ensure high satisfaction and responsiveness. • Obtain original copies of Police Reports (PR). • Set up claims, including Health Insurance (HI). • Send out Letters of Representation (LORs). • Ensure we have clients' Driver’s License, Health Insurance Cards, Pictures of Property Damage, and Injuries. • Follow up on Declaration Pages from all insurance companies involved and add them to Filevine (FV). • Follow up with any potential Medical Payments coverage (Medpay) and ensure checks are sent to us directly, not the medical providers. • Collect Bills and Records and obtain balances for all medical providers. • Request the Final Lien Amount from the Health Insurance provider (if applicable). • Set up treatment with providers. • Keep Filevine updated on the case statuses. • Keep your Paralegal updated with any issues with clients and maintain constant communication. • Put notes in every file you are working on (no exceptions). • Ensure Drop Box and Filevine folders are set up properly. • Manage medical treatment. • Draft Letters of Representation (LOR), complete intakes, file claims, and connect clients with medical providers. • Complete personal injury files from intake to disbursements. • Compile medical records/bills, negotiate with providers, and prepare demands. • Draft Letters of Protection (LOP), communicate case details with paralegal/attorney, handle disbursements/checks. • Forward and arrange calls, emails, faxes, and all correspondence.

• Lead the assigned region in terms of content, personnel, budgetary and organizational responsibilities • Strategically and operationally manage, lead and further develop the team (approx. 230 employees) • Responsible for key account management in the assigned region (Vienna and Lower Austria) • First point of contact for existing customers and potential new clients • Prepare needs analyses and proposals / active cross- and upselling • Order intake and order processing including deployment planning (in close cooperation with operational managers and site staff) • Complaint management • Responsibility for results, budget preparation as well as development and implementation of measures to achieve financial targets • Responsibility for servicing international major customers and acting as the central interface to global account teams • Continuous improvement of work processes • Contribute to the further development of a professional, appreciative and performance-oriented work environment and culture • Conduct analyses and actively derive concrete improvement measures • Organize and participate in (cross-functional) projects and audits

• Manage a portfolio of enterprise-level customer accounts, fostering long-term relationships that deliver measurable value and ensure timely renewals and revenue growth. • Navigate complex, matrixed organizations to identify key stakeholders and develop strategic relationships that deepen customer commitment. • Create and execute Success & Engagement Plans based on customer objectives and priorities, driving adoption and measurable outcomes. • Lead customer-facing engagements such as Quarterly Business Reviews, best practice workshops, executive briefings, and regular touchpoints. • Proactively identify and mitigate risks to renewals, long-term relationships, or successful outcomes. • Serve as the primary point of contact and escalation path for customers, ensuring timely and proactive resolution of issues. • Monitor customer health and value realization through usage data, satisfaction metrics, and feedback collection. • Communicate account status and engagement progress to internal stakeholders, ensuring transparency and alignment. • Advocate for customer needs within cross-functional teams, including Development, Product Management, Professional Services, Sales, Marketing, and Support. • Conduct regular remote and in-person meetings (US and Canada) to understand business requirements and identify growth opportunities. • Support development of technical education, marketing, and sales materials for onboarding, engagement, and adoption.