• Provide technical support across various systems, focusing on diagnostics and root cause analysis. • Resolve technical inquiries from Customer Dealers and internal teams. • Guide dealers through repair processes and ensure accurate case documentation. • Collaborate with dealer technicians and internal agents to resolve complex technical issues. • Document cases and technical data in internal systems. • Coordinate Field Engineer visits. • Engage in training and product knowledge exchange. • Collaborate with engineers, project managers, and dealership staff to share insights and trends. • Occasionally conducting vehicle testing and servicing arrangements. • Escalate cases when necessary, ensuring all relevant information is included and properly documented. • Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

Who We Are Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The 1031 Exchange Transactions job is responsible for managing tax-deferral real estate exchanges on behalf of clients, ensuring a seamless process from initiation through closing. Exchange Officer work closely with clients, advisors and internal teams, including escrow officers and closers, to discuss transaction details, prepare exchange documentation, and guide the exchange process. This role also includes supervising, training, and developing Exchange Assistants. HOW YOU'LL CONTRIBUTE - Manage high-priority inquires and review complex purchase agreements and escrow instructions - Prepare and send exchange agreements and opening packages - Oversee and process mail, deadlines, and updates to files using calendar and tickler systems - Review and approve estimated closing statements, manage funds disbursement, and collect applicable fees and interest - Supervise and train Exchange Assistants, monitor performance, and assist in interviews and coaching - Address escalated customer service issues and foster long-term relationships with clients for business growth - Identify opportunities for client acquisition and service expansion, and maintain monthly and annual goals - Lead accounting tasks including managing deposits, initiating wires, balancing ledgers, and auditing exchange files - Prepare and submit Exchange Closing Statements, final reports, and ensure timely disbursement of funds and 1099s. - Review and manage daily, revenue, and SMS reports, and ensure proper organization and filing monthly reports - Other duties as assigned. WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure - High School diploma or equivalent - 4+ years related experience - Accounting, bookkeeping, customer service or sales experience is preferred KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - Strong customer service orientation - Detail orientation - Excellent verbal communication - Problem solving skills - Strong organizational skills - Ability to learn 1031 exchange rules and procedures - Computer knowledge/experience - Typing skills - Basic math skills - Organization and planning - Flexibility - Versatility/ability to manage multiple priorities - Good verbal and written communication skills - Leadership abilities - Creative problem solving and decision making - Customer service skills - Coping/stress management skills - Detail oriented - Team player oriented Pay Range: $35.53 - $47.36 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Clinical Ink is seeking a Director, Support Operations to join our Support Operations team based remotely across the United States. In this role, you will be responsible for overseeing a team that delivers exceptional technical and customer support to sponsors, site users, and study participants. - Hire, develop, and manage team members while ensuring appropriate staffing coverage. - Equip the team with training, tools, and documentation needed to succeed. - Drive operational excellence in a high-volume, high-availability support environment. - Manage ticketing and escalation processes, establishing KPI-driven performance standards. - Lead continuous improvement initiatives. - Optimize support processes, leveraging AI and knowledge management to increase efficiency. - Identify support trends and partner with internal teams for product support readiness. Qualifications - Bachelor’s degree or equivalent technical education and experience. - Minimum of 7 years of customer support management experience. - 7-10 years of customer support and troubleshooting experience required. - At least 1 year experience in executing clinical trials or working in a health care setting. - Experience with connected devices preferred. - Excellent written and verbal communication skills. - Ability to handle stressful situations and respond in a calm/collected manner. - Education and experience with process improvement methodologies. Requirements - Manage, support, and develop Product Support, Escalation Support, and Data Change employees. - Interview, hire, train, manage, and terminate employees. - Manage employee schedules to ensure appropriate coverage based on volumes and geographic variability. - Provide employees with continuous feedback and development opportunities. - Ensure appropriate training, documentation, and tools are available and continually refreshed. - Provide world-class delivery of problem resolution to customers and end-users. - Drive efficiencies and standardization in Product Support processes/procedures. - Develop and manage a robust process for identifying training needs and managing the knowledge base. - Oversee ticket handling and escalation process to ensure a positive customer experience. - Develop, manage, and lead continuous process improvement strategies and initiatives. - Ensure all client and internal escalations are addressed in a timely and efficient manner. - Identify and analyze trends to continuously improve end-user experience. - Inform internal teams and management of active trends, process issues, and end-user experiences. - Ensure Product Support readiness for all product releases. - Complete other projects/tasks/activities as needed or assigned. Company Description Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues. - Propose solutions to and/or resolve root causes of cloud network and/or system issues. - Lead and oversee documenting all varieties of corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. - Create tutorials, how-to videos, and other technical materials for the AWS customer community. - Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. - Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. - Execute migrations of existing on-premise environments to AWS Cloud. - Grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support. - Analyze product and report on support performance metrics to measure support success, service performance, and drive customer-facing platform improvements. - Act as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. - Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. - Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud. Qualifications - Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Computer Science or a related field. - Three years of experience in the job offered or a related occupation. Requirements - Three years of experience in the following skill(s): - Configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location. - Providing Linux or Windows Operating System support. - Deploying and troubleshooting LAN, VPN, Firewalls, DNS, TCP/IP, IPsec and IDS/IPS systems. Benefits - 40 hours/week, 8:00am-5:00pm. - Salary Range: $95,600/year to $160,000/year. - Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.