• Support EU service operations through our Luxembourg entity to ensure day-to-day GDPR-compliant infrastructure and data handling practices • Assist with post-audit operational follow-ups for QTSP-related audits, including evidence preparation, remediation tracking, and recurring action items on a daily and weekly basis • Build and operate and monitor cloud infrastructure environments used for EU services, focusing on availability, access control, logging, and incident readiness • Collaborate with Security, Compliance, and Engineering teams to implement and maintain audit-ready operational processes • Read and understand infrastructure and application code to support debugging, configuration validation, and operational troubleshooting (good-to-have, not core ownership)

• Customizing and configuring Dynamics CRM 2011, 2013, 2015, 2016, and 365 • Developing plugins and integration points for D365 solutions • Configuring D365 solutions to integrate web portal solutions • Collaborating with network engineers on D365 CE and CRM installation • Researching and analyzing requirements for suitable solutions • Collaborating with clients for successful implementations • Providing critical thinking and problem-solving services • Being an active member of an agile project team • Reporting to Software Development Manager

• Serve as the lead architect for complex Salesforce Data 360 implementations, ensuring end-to-end solution integrity across ingestion, harmonization, identity resolution, segmentation, and activation • Oversee all project phases -- Discover, Conceive, Build, and Evolve -- ensuring solutions are scalable, compliant, and aligned with business outcomes • Translate client goals into actionable technical architectures and data strategies • Partner with developers, data engineers, and marketing technologists to configure, test, and validate Data 360 use cases • Provide architectural governance and thought leadership throughout implementation and post-launch optimization • Configure and test key Data 360 components, including data streams, data model objects, identity resolution rules, data bundles, calculated insights, and segment activations • Troubleshoot ingestion, mapping, and harmonization issues, ensuring smooth integration with Salesforce Marketing Cloud, Service Cloud, and external systems. • Validate data pipelines and test real-time activation scenarios in compliance with HIPAA and other healthcare data privacy standards • Engage directly with client stakeholders, translating complex data concepts into business terms • Enable client teams through documentation, training, and co-innovation sessions • Support pre-sales efforts through solution scoping, demo environments, and RFP responses • Contribute to the growth of Bounteous’ Salesforce Data 360 practice by defining standards, templates, and reusable components

• Act as the primary owner of our cloud engineering function, driving standards, tooling, and best practices across the engineering organization. • Design and implement scalable, secure, and cost-efficient infrastructure using AWS services and industry best practices. • Build, evolve, and maintain our infrastructure-as-code foundation using Terraform, with an emphasis on reusable modules and service templates. • Develop and maintain standardized service catalogs and infrastructure patterns to accelerate developer onboarding and reduce duplication. • Develop patterns, improve, and support CI/CD pipelines to ensure fast, reliable, and compliant software delivery. • Collaborate closely with application teams to design cloud-native architectures and guide them through implementation. • Drive cross-team initiatives that improve reliability, security, observability, and automation across the platform. • Lead technical planning, estimation, architectural reviews, and documentation for cloud initiatives. • Identify cloud optimization opportunities (performance, scalability, cost) and implement strategies to address them. • Conduct infrastructure reviews and provide mentorship to engineers to promote cloud fluency across the organization.