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Unlock the Potential of the Future
Consultant, Customer Business Unit Program Management
Location
Malaysia
Posted
110 days ago
Salary
0
Seniority
Senior
Job Description
Consultant, Customer Business Unit Program Management
Celestica
• Serves as the primary interface between the customer and the company for managing specific programs to achieve objectives. • Manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies. • Collaborates with site teams to ensure product deliveries and quality meet requirements and that projects/programs remain on schedule. • Oversees projects/programs, including MRP volumes, new product development, and contract execution. • Coordinates and hosts regular program tracking meetings with customers and internal teams to maintain communication and progress reporting. • Monitors current and planned programs to achieve revenue targets and address any out-of-plan conditions. • Maintains frequent communication with customers to ensure satisfaction and gather performance feedback. • Prepares and analyzes customer surveys and self-assessments, resolving issues and acting as a customer advocate. • Participates in forecasting, planning, pricing, contract development, and monitoring inventory impacts of order changes. • Provides performance reporting and analysis for Operations and Customer Performance Reviews, developing plans to address any issues. • Supports account planning and strategy development, collaborating with sales and business development to meet customer needs.
Job Requirements
- Six or more years of relevant experience
- Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
- Strong customer contact, negotiation, problem resolution, and database management skills.
- Ability to manage multiple projects under tight deadlines and effectively communicate with diverse internal and external stakeholders.
- In-depth knowledge of manufacturing processes, scheduling requirements, and supply chain management.
- Familiarity with design systems and product development project management is essential for design services.
- An understanding of global logistics systems and product delivery methods is necessary for repair services.
- Comprehensive knowledge of business issues related to PCBA manufacturing, pricing, contracts, and negotiations.
Benefits
- Flexible working hours
- Professional development opportunities
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