This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Digital Support Specialist provides front-line support to both consumer and business banking customers for our Launch clients. This role operates in a high-volume, fast-paced Contact Center environment and is responsible for delivering exceptional service through inbound phone calls, secure messages, chats, and other digital communication channels. - Assist small business and commercial members with digital banking access, account servicing requests, and general business banking inquiries. - Review and process customer applications submitted through retail and business account onboarding platforms, ensuring compliance with established policies, procedures, and Service Level Agreements. - Strong decision-making skills and attention to detail are required. - Commitment to providing one-touch resolution whenever possible. - Schedule flexibility is required to meet the needs of a 7 day a week Contact Center. Qualifications - Associate’s Degree or equivalent experience in a related field. - 2+ years of experience in a financial institution, call center, or customer service role. - Experience supporting consumer and/or small business banking customers preferred. - Working knowledge of deposit accounts and basic business banking products. - Familiarity with KYC/CIP and banking compliance requirements preferred. - Strong communication skills (verbal and written). - Ability to multitask effectively in a multi-system environment. - Strong attention to detail and problem-solving skills. - Ability to prioritize and meet performance and SLA expectations. - Flexibility to work varied schedules, including evenings, weekends, and holidays as required. Requirements - Perform efficiently in a high-volume, production-driven Digital Call Center environment. - Answer inbound calls, secure messages, chats, and other communications from consumer and business banking customers. - Provide prompt, accurate, and professional service to ensure a seamless customer experience. - Resolve customer issues on first contact whenever possible. - Perform account maintenance and servicing requests for both personal and business accounts. - Escalate complex or high-risk issues appropriately. - Assist small business and commercial customers with online and mobile banking access, user access and password resets, basic ACH and wire inquiries, account balances and transaction research, and general business deposit account servicing. - Support business account onboarding by reviewing submitted applications and documentation in accordance with policy and regulatory requirements. - Ensure compliance with applicable KYC, CIP, and BSA/AML guidelines when reviewing business customer information. - Monitor retail and business digital bank applications and decision based on structured onboarding procedures. - Complete transactions accurately and within established guidelines and SLAs. - Exercise discretion and sound judgment while mitigating operational and fraud risk. - Identify and report system or client-impacting issues proactively. - Utilize multiple programs and systems to investigate, troubleshoot, and resolve customer inquiries. - Document interactions clearly and accurately. - Participate in testing and validation of banking environments and system enhancements as assigned. - Participate in coaching and feedback sessions. - Engage in ongoing training to strengthen product knowledge, systems knowledge, and customer service skills. - Proactively seek opportunities to improve processes and service delivery. - Perform all other related duties as required or assigned. Benefits - Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates. - Annual Cash Bonus and Equity Options commensurate with the role level and experience. - Fully Remote. - 401(k) plan. - Insurance - Health, Dental and Vision. - Time Off.

• Respond to customer inquiries via email, chat, and/or phone. • Identify customer needs and provide accurate information about products or services. • Troubleshoot issues and provide step-by-step solutions. • Escalate complex or unresolved cases to the appropriate internal teams. • Document customer interactions in CRM or ticketing systems. • Follow up with customers to ensure issue resolution. • Maintain up-to-date knowledge of company products, services, and policies. • Contribute to knowledge base articles and process improvements. • Meet defined KPIs (response time, resolution time, CSAT, etc.).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Work as lead in propelling support improvements in healthcare software applications and act as product subject matter expert for the customer support team, and voice of customer support back to the Product Team. Reporting to the Manager, Product Support Leads. Key Responsibilities: - Work with technical support team to ensure efficiency and customer satisfaction. - Partner with the Product team to identify functionality that would improve operational support of the product. - Transition product releases to the Customer Support Team, including delivering training and creating knowledge articles to be used in troubleshooting incidents and fulfilling service requests. - Conduct Problem Investigations on impactful incidents and determine actions needed to prevent a recurrence. - Collaborate with multiple teams across the organization to optimize support processes for Products. - Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. - Communicate with line of business and management the overall status and health of the application. - Look for areas of improvement in monitoring, application stability, and speed of determining root cause. - Test and validate system performance. - Conduct problem investigations on the most impactful incidents and those that have the highest risk of recurrence, with goal to reduce recurrences of incidences. - Improve product supportability by identifying support pain-points and working with product to reduce the support burden of products. Qualifications - Bachelor's Degree in Computer Science, Engineering, I.T. or related field (preferred not required). - One year of experience in a computer software professional position, to include: experience providing technical support on software applications; Root Cause Analysis (RCA); Process Modeling tools: MS Visio, Miro; Data Analysis: Tableau, Eazy BI; Languages: SQL, HTML, XML; Service Management tools: Sales Force, Jira. Telecommuting permitted. - 3-5 Years SaaS support or Healthcare industry (Preferred, not required). - 5 Years in Customer Support, Helpdesk, Product Support, or related field. Requirements - $95,000 - $105,000 a year. - US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,000 - $105,000 with a 10% performance-based bonus and Fulltime Benefits. - Our salary ranges are determined by job and level. - The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. - Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Benefits - Benefits starting from Day 1! - Retirement Plan Matching. - Flexible Paid Time Off. - Wellness Support Programs and Resources. - Parental & Caregiver Leaves. - Fertility & Adoption Support. - Continuous Development Support Program. - Employee Assistance Program. - Allyship and Inclusion Communities. - Employee Recognition … and more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. - Work from the comfort of your home - Save time and money without a commute - Pay starts at $18.00 per hour - Equipment provided by SolvOne - Paid training begins Mid-April - Set schedules available: - Early Morning Shift: Wednesday to Saturday, 7:30 AM – 6:00 PM CT - Swing Shift: Tuesday to Saturday, 1:30 PM – 10:00 PM CT - Graveyard Shift: Thursday to Sunday, 10:00 PM – 8:30 AM CT - Comprehensive individualized remote training - Positive work environment: we work hard to appreciate our people - We promote from within and encourage growth Qualifications - 1 year of customer service-related experience - A strong internet connection and the ability to setup a home office with company provided equipment - Must be a resident of Tennessee in the Nashville area - Have a positive attitude, great work ethic and a passion for helping others - Be dependable and committed to be at work on time and ready to do your best each day - Dedicate your full attention to your work by not providing care for others during work hours - Commit to superior service for our customers, and support them through both phone and computer interactions - Ability to learn new information, policies and skills including software and petroleum industry knowledge - Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills - Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation - Work at a desk and effectively utilize a phone and computer for the length of your shift - Successfully pass a computer skills assessment, training evaluations, and the trial service period - Successfully pass a pre-employment drug screen and background check - Bilingual is a plus but not a requirement Benefits - Work from home - Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel - We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available - A fun and rewarding environment with giveaways and employee recognition programs - Training classes are small, so each new hire gets the individual training needed to succeed - Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done - Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more