This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Work as lead in propelling support improvements in healthcare software applications and act as product subject matter expert for the customer support team, and voice of customer support back to the Product Team. Reporting to the Manager, Product Support Leads. Key Responsibilities: - Work with technical support team to ensure efficiency and customer satisfaction. - Partner with the Product team to identify functionality that would improve operational support of the product. - Transition product releases to the Customer Support Team, including delivering training and creating knowledge articles to be used in troubleshooting incidents and fulfilling service requests. - Conduct Problem Investigations on impactful incidents and determine actions needed to prevent a recurrence. - Collaborate with multiple teams across the organization to optimize support processes for Products. - Perform troubleshooting, analysis, research and resolution using advanced query and programming skills. - Communicate with line of business and management the overall status and health of the application. - Look for areas of improvement in monitoring, application stability, and speed of determining root cause. - Test and validate system performance. - Conduct problem investigations on the most impactful incidents and those that have the highest risk of recurrence, with goal to reduce recurrences of incidences. - Improve product supportability by identifying support pain-points and working with product to reduce the support burden of products. Qualifications - Bachelor's Degree in Computer Science, Engineering, I.T. or related field (preferred not required). - One year of experience in a computer software professional position, to include: experience providing technical support on software applications; Root Cause Analysis (RCA); Process Modeling tools: MS Visio, Miro; Data Analysis: Tableau, Eazy BI; Languages: SQL, HTML, XML; Service Management tools: Sales Force, Jira. Telecommuting permitted. - 3-5 Years SaaS support or Healthcare industry (Preferred, not required). - 5 Years in Customer Support, Helpdesk, Product Support, or related field. Requirements - $95,000 - $105,000 a year. - US: At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $95,000 - $105,000 with a 10% performance-based bonus and Fulltime Benefits. - Our salary ranges are determined by job and level. - The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. - Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Benefits - Benefits starting from Day 1! - Retirement Plan Matching. - Flexible Paid Time Off. - Wellness Support Programs and Resources. - Parental & Caregiver Leaves. - Fertility & Adoption Support. - Continuous Development Support Program. - Employee Assistance Program. - Allyship and Inclusion Communities. - Employee Recognition … and more!

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. - Work from the comfort of your home - Save time and money without a commute - Pay starts at $18.00 per hour - Equipment provided by SolvOne - Paid training begins Mid-April - Set schedules available: - Early Morning Shift: Wednesday to Saturday, 7:30 AM – 6:00 PM CT - Swing Shift: Tuesday to Saturday, 1:30 PM – 10:00 PM CT - Graveyard Shift: Thursday to Sunday, 10:00 PM – 8:30 AM CT - Comprehensive individualized remote training - Positive work environment: we work hard to appreciate our people - We promote from within and encourage growth Qualifications - 1 year of customer service-related experience - A strong internet connection and the ability to setup a home office with company provided equipment - Must be a resident of Tennessee in the Nashville area - Have a positive attitude, great work ethic and a passion for helping others - Be dependable and committed to be at work on time and ready to do your best each day - Dedicate your full attention to your work by not providing care for others during work hours - Commit to superior service for our customers, and support them through both phone and computer interactions - Ability to learn new information, policies and skills including software and petroleum industry knowledge - Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills - Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation - Work at a desk and effectively utilize a phone and computer for the length of your shift - Successfully pass a computer skills assessment, training evaluations, and the trial service period - Successfully pass a pre-employment drug screen and background check - Bilingual is a plus but not a requirement Benefits - Work from home - Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel - We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available - A fun and rewarding environment with giveaways and employee recognition programs - Training classes are small, so each new hire gets the individual training needed to succeed - Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done - Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! At SolvOne, we provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue. Why apply for a Remote SolvOne Customer Service job? - Work from the comfort of your home - Save time and money without a commute - Pay starts at $18.00 per hour - Equipment provided by SolvOne - Paid training begins Mid-April - Option of working at our Cedar Hills, Oregon office if preferred - Set schedules available: - Early Morning Shift: Wednesday to Saturday 5:30 AM – 4:00 PM PT - Swing Shift: Tuesday to Saturday 11:30 AM – 8:00 PM PT - Graveyard Shift: Thursday to Sunday 8:00 PM - 6:30 AM PT - Comprehensive individualized remote training - Positive work environment: we work hard to appreciate our people - We promote from within and encourage growth Qualifications - 1 year of customer service experience - A strong internet connection and the ability to setup a home office with company provided equipment - Must be a resident of Oregon or SW Washington - Have a positive attitude, great work ethic and a passion for helping others - Be dependable and committed to be at work on time and ready to do your best each day - Dedicate your full attention to your work by not providing care for others during work hours - Commit to superior service for our customers, and support them through both phone and computer interactions - Ability to learn new information, policies and skills including software and petroleum industry knowledge - Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills - Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation - Work at a desk and effectively utilize a phone and computer for the length of your shift - Successfully pass a computer skills assessment, training evaluations, and the trial service period - Successfully pass a pre-employment drug screen and background check - Bilingual is a plus but not a requirement Benefits - Work from home, with the option to work at our office in Cedar Hills if desired - Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel - We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available - A fun and rewarding environment with giveaways and employee recognition programs - Training classes are small, so each new hire gets the individual training needed to succeed - Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done - Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API • Being the first line support for all account and system related issues • Serve as the representative of VIP customers to internal teams including account, finance, risk and products • Collect customer feedback and manage projects to realise the product change requirements • Provide system and product updates to customers to ensure they are aware of all the major changes in time