• Own the technical direction of CareDx’s BI ecosystem, setting standards for modeling, governance, and best practices. • Architect enterprise semantic models and guide the long-term BI roadmap. • Provide technical mentorship and lead BI development practices. • Build and optimize enterprise-grade Power BI models, datasets, and dashboards. • Develop advanced DAX and high-performance data models for large-scale analytics. • Oversee Power BI governance: RLS, deployment pipelines, workspace design, and reusable components. • Enable self-service BI through training, documentation, and stakeholder support. • Design and implement scalable pipelines using Databricks, SQL, and PySpark. • Partner with data engineering to ensure clean, accurate, high-quality analytical data. • Leverage Microsoft Fabric and Lakehouse architecture to modernize BI delivery. • Work closely with business leaders to translate requirements into actionable BI solutions. • Communicate insights clearly and influence decision-making across teams. • Drive continuous improvement in BI processes, performance, and reliability.

• Analyze call center data to identify trends, patterns, and insights that inform strategic decision-making • Develop comprehensive reports and visualizations using BI tools (e.g., Looker/Looker Studio, Tableau, Power BI, Qlik) to effectively communicate findings to stakeholders • Collaborate with various departments (e.g., operations, HR, customer service) to understand their data needs and requirements • Ensure data accuracy, consistency, and integrity across all reports and analyses • Assist in designing and maintaining data models to support BI reporting and analysis • Develop automated data pipelines and processes to improve efficiency and reduce manual effort • Identify opportunities for process improvement and optimization based on data analysis and insights • Conduct gap analysis to identify discrepancies between current performance and desired outcomes • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned.

• Responsible for designing and implementing analytical dashboards using internal BI tools based on data from BigQuery or REST APIs • Ensure alignment with the stakeholders about business requirements, scalability, and performance of the dashboards • Collaborate with Product Managers to define requirements for analytics reports and dashboards • Cross-functional work with developers, designers, and business stakeholders to develop and deliver high-quality customer-facing dashboards • Ensure solutions are scalable, maintainable, and secure, meeting both technical and business requirements • Oversee the end-to-end development process, from initial concept to deployment of the BI Dashboards • Lead hands-on development using report builder tools and custom coding where necessary • Review and optimize performance of SQL statements • Work closely with UX/UI designers for user-centric design and functionality • Partner with marketing and content teams for flexible content solutions • Engage with clients and internal stakeholders to gather and translate requirements into technical solutions • Automate workflows where possible to reduce manual effort and increase efficiency • Conduct thorough testing of all solutions to ensure stability, functionality, and performance • Implement and enforce best practices for code quality, security, and compliance • Act as a subject matter expert for customer-facing BI dashboards and provide troubleshooting and issue resolution.

• Review (AW) dashboard design guidelines with the AW Power BI Lead to ensure consistent UI/UX across screens. • Build the Power BI semantic/reporting layer, including model relationships, measures, and report logic • Develop three dashboard screens aligned to approved wireframes and business priorities • Implement KPI measures/calculations in DAX, validating results against approved KPI logic and curated Databricks consumption-layer datasets • Configure interactivity: filters, slicers, drill behavior, cross-visual interactions, and navigation patterns • Apply report formatting and usability enhancements to deliver a polished executive dashboard experience • Support performance tuning (query efficiency, model/report optimization, and visual responsiveness) • Participate in iterative demos, incorporate feedback, and resolve defects during testing cycles (QA/UAT) • Support deployment readiness activities as needed