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Business Intelligence Analyst
Location
Philippines
Posted
100 days ago
Salary
0
Seniority
Mid Level
Job Description
Business Intelligence Analyst
SupportNinja
• Analyze call center data to identify trends, patterns, and insights that inform strategic decision-making • Develop comprehensive reports and visualizations using BI tools (e.g., Looker/Looker Studio, Tableau, Power BI, Qlik) to effectively communicate findings to stakeholders • Collaborate with various departments (e.g., operations, HR, customer service) to understand their data needs and requirements • Ensure data accuracy, consistency, and integrity across all reports and analyses • Assist in designing and maintaining data models to support BI reporting and analysis • Develop automated data pipelines and processes to improve efficiency and reduce manual effort • Identify opportunities for process improvement and optimization based on data analysis and insights • Conduct gap analysis to identify discrepancies between current performance and desired outcomes • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned.
Job Requirements
- Bachelor Degree in Statistics, Computer Science or related field, preferred
- 2+ years of experience in a Data Analyst, Business Intelligence Analyst, or equivalent
- Experience in customer service
- Proficiency in BI tools (e.g., Looker/Looker Studio, Tableau, Power BI, Qlik), data analysis techniques (e.g., SQL, Python, R), and statistical analysis methods
- Strong ability to create clear, concise, and visually appealing data visualizations
- Excellent verbal and written communication skills to effectively present findings to stakeholders at all levels
- Strong problem-solving and analytical skills to identify and address data-related challenges
- Understanding of business processes and metrics to provide valuable insights.
Benefits
- Competitive compensation
- Health insurance
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
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