• Manhattan Scale WMS implementation & Support. • Perform system configuration of Manhattan Associates SCALE WMS. • Collaborate with client’s team during software design process to understand business requirements, Issues, and changes to existing functionalities. Architecture and Development. • Documentation of Requirements, SOP documents creation. • Translate the user requirements into functional and technical design, application configuration. • Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, Support document etc.) according to internal procedures. • Coordinates problem solution with multiple external Vendors for TMS, Packing & Conveyor system. • Facilitate and support functional and user acceptance testing. • Troubleshoot operational and technical issues within SCALE and integrations. • Drive operational efficiency through people, process, and technical improvements. • Coordinate with Manhattan Associates development and support teams as needed.

• Focus initially lies on data analysis and full reporting: based on gathered market research data, conduct analyses and co-design insightful reports with actionable recommendations that support our clients in their strategic decision-making process. • Working closely with senior members that coach and train directly, the Senior Associate is in close contact with national as well as international clients to deliver high-value content and services. • Aware of the full range of solutions that the business offers, enabling to input into proposal and design brainstorms with more senior consultants. • A Senior Associate will be involved gradually in the complete set-up, organization, and execution of market research studies. • Building experience and gradually becoming responsible for complete methodologies (e.g. sampling, survey design, etc.) and gaining project management responsibility.

• Assist customers in Danish with booking inquiries, travel arrangements, and support requests • Provide accurate information about flights, accommodation, and travel services • Handle modifications, cancellations, and special requests in line with company policies • Deliver professional, empathetic, and efficient customer service across phone, chat, and email • Collaborate with internal teams to resolve complex cases

• Assist customers in Danish with booking inquiries, travel arrangements, and support requests. • Provide accurate information about flights, accommodation, and travel services. • Handle modifications, cancellations, and special requests in line with company policies. • Deliver professional, empathetic, and efficient customer service across phone, chat, and email. • Collaborate with internal teams to resolve complex cases.