• Focus initially lies on data analysis and full reporting: based on gathered market research data, conduct analyses and co-design insightful reports with actionable recommendations that support our clients in their strategic decision-making process. • Working closely with senior members that coach and train directly, the Senior Associate is in close contact with national as well as international clients to deliver high-value content and services. • Aware of the full range of solutions that the business offers, enabling to input into proposal and design brainstorms with more senior consultants. • A Senior Associate will be involved gradually in the complete set-up, organization, and execution of market research studies. • Building experience and gradually becoming responsible for complete methodologies (e.g. sampling, survey design, etc.) and gaining project management responsibility.

• Assist customers in Danish with booking inquiries, travel arrangements, and support requests • Provide accurate information about flights, accommodation, and travel services • Handle modifications, cancellations, and special requests in line with company policies • Deliver professional, empathetic, and efficient customer service across phone, chat, and email • Collaborate with internal teams to resolve complex cases

• Assist customers in Danish with booking inquiries, travel arrangements, and support requests. • Provide accurate information about flights, accommodation, and travel services. • Handle modifications, cancellations, and special requests in line with company policies. • Deliver professional, empathetic, and efficient customer service across phone, chat, and email. • Collaborate with internal teams to resolve complex cases.

Role Description The MA SCALE WMS Consultant is responsible for leading the SCALE WMS implementation and will actively participate in the SCALE WMS design, configuration, and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS, based on an in-depth knowledge of functional areas such as Inbound, Outbound, Inventory management, MHE, and the unique business activity requirements of the client. - Manhattan Scale WMS implementation & Support. - Perform system configuration of Manhattan Associates SCALE WMS. - Collaborate with client’s team during software design process to understand business requirements, issues, and changes to existing functionalities. - Documentation of Requirements, SOP documents creation. - Translate the user requirements into functional and technical design, application configuration. - Documenting all aspects of the system (e.g. URS, process flows, functional specifications, technical design, application configuration, test scenarios, support documents, etc.) according to internal procedures. - Coordinates problem solution with multiple external vendors for TMS, Packing & Conveyor system. - Facilitate and support functional and user acceptance testing. - Troubleshoot operational and technical issues within SCALE and integrations. - Drive operational efficiency through people, process, and technical improvements. - Coordinate with Manhattan Associates development and support teams as needed. Qualifications - 2-5 years’ experience with Manhattan Scale implementations. - Strong understanding of Supply chain Principles with expertise in Warehouse management. - Complete understanding of inbound, inventory, and outbound in a warehouse. - PL/SQL expertise, Cloud Basic Understanding. - Hands-on with SSRS, MHE, New Site rollout, Automation. - Good knowledge of implementing and supporting ERP integration with SCALE. - Ability to provide front-line support to warehouse staff from training through daily support. - Experience troubleshooting Manhattan WMS and LMS applications. - Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume, multiple warehouses, and multiple building operations. Key Performance Indicators (KPIs) - System Accuracy & Data Integrity - Operational Efficiency - Compliance & Audit Readiness - User Support & Collaboration - Continuous Improvement Benefits - Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family. - Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays. - Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans. - Professional Growth: We provide a dedicated learning and development budget to support your career growth. - Flexible Work: We offer flexible work schedules and remote work options. - Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP). - Community Engagement: You can participate in team events and in-person organizational meetups.