• Analyze complex product and user behavior data to identify key metrics, trends, and customer pain points • Partner with Product to frame problems, define success metrics, and identify data-backed solutions • Quantify the impact and ROI of opportunities to support prioritization and roadmap decisions • Design and analyze experiments (A/B tests), including defining hypotheses, success metrics, and measurement plans • Build and maintain dashboards and reports that provide visibility into product performance and customer experience • Enable self-service analytics by developing trusted data models and documentation in Looker and Google Analytics • Deliver ad-hoc analyses and insights to support product, growth, and operational decisions • Communicate insights clearly through visualizations, narratives, and presentations tailored to senior stakeholders

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Business Analyst/Product Owner will work closely with the C&S Medicaid Care Management leadership to identify functional requirements and advise the business on best systematic practices for large projects with cross functional impact. - Support the C&S Care Management Implementations and Business Analysis Lead efforts - Work closely with Solution Architects and the Scrum Team to ensure documented requirements are met - Translate requirements into solutions for the clinical application within an Agile work stream - Act as a Subject Matter Expert for Clinical Care Management Projects - Understand and discuss the Care Management application and implications of changes to clinical processes, policies, and procedures - Healthcare software application configuration - Assess, interpret, and analyze customer needs and requirements - Write and document business requirements in Epics/Features and User Stories Qualifications - Undergraduate degree and/or equivalent experience - 7+ years of experience as a Business Analyst/Product Owner facilitating and documenting requirements - 5+ years of problem-solving experience, including prioritizing multiple tasks, priorities, projects, and deadlines - 3+ years healthcare work experience with Medicaid populations and Medicaid Care Management - 2+ years of experience working with all phases of Agile, including Epic and User Story development - 1+ years of experience in Technical writing (training materials and/or User story) - 1+ years of experience mentoring and/or developing staff - Experience gathering business requirements from business leadership Requirements - Undergraduate degree in IT (preferred) - 1+ year Testing (UAT) experience (preferred) - Experience with Jira (preferred) - Experience with GuidingCare (preferred) - Experience with use and configuration of healthcare software applications (preferably clinical software) (preferred) - Experience as a Solutions Analyst (preferred) - Demonstrated ability to manage and prioritize deliverables - Demonstrated ability to quickly learn and use computer software tools effectively (Healthcare/Medicaid) - Proven ability to work in a highly virtual and matrixed environment - Proven excellent written and verbal communication skills Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Build product analytics for the core platform together with the Product Manager: define key metrics, events, funnels, and approaches to evaluating user experience. • Design and maintain the event tracking framework - ensuring data is complete, consistent, and trusted across product and technical teams. • Identify insights across user journeys, segments, and platform usage scenarios - and automate their regular discovery. • Create and evolve dashboards, alerts, and analytics infrastructure used by product and engineering teams for day-to-day decisions. • Support product hypotheses with data: validate ideas, evaluate feature impact, and help prioritize the roadmap with evidence. • Translate user behavior into clear, actionable recommendations and help teams across the company make data-driven decisions.

• Conduct deep-dive analysis of feature success, retention drivers, and long-term engagement patterns to generate actionable product insights and inform roadmap decisions • Work closely with Product Management, Engineering, and Design on product planning, bringing a data lens to ideation and concept evaluation throughout the product development lifecycle • Design and structure A/B tests to ensure statistical rigor, including experiment design, sample size calculations, and analysis of results using cohort analysis and causal inference methods • Create analytics frameworks and event taxonomy to maintain data quality, partnering with the data platform team to keep data sources clean and well-defined • Enable Product Manager self-service through tooling, documentation, and light-touch support, using AI tools and MCP integrations to turbocharge analyses and scale impact