• Oversees all functions of a virtual IOP caseload • Collaborates at a high level to problem solve on complex cases with Manager • Completes pre-certs and authorizations for virtual IOP clients in a timely manner • Follows up on all outstanding authorizations and reports all barriers to Manager • Collaborates with Revenue Cycle Team and Admissions to improve patient experience from the front door through discharge • Partners with Manager and Director to troubleshoot workflows and processes to achieve efficiency gains in current and future company systems • Delivers training to clinical teams for high quality documentation standardization • Participate in denial management, appeals, and peer-to-peer review processes

• This position serves as support for operations on the jobs in which they are involved. • Responsibilities range from participation in initial project set up and buyout, cost spread/estimate familiarity, job quantity tracking, on-site daily activity involvement, concrete material tracking, equipment and manpower productivity tracking, invoice approval, extra work ticket tracking, participation in job cost reporting, project safety compliance, quality control compliance, and production analysis/tracking. • Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

• Submit and track provider enrollment applications with commercial and government payers • Maintain and update CAQH profiles • Support Medicare enrollment and PECOS activities • Manage payer roster updates and demographic changes • Track provider licenses, DEA registrations, malpractice coverage, and other expirables • Follow up with payers regarding application status and outstanding requirements • Maintain credentialing trackers and documentation • Ensure provider information remains accurate across systems and payer portals • Support recredentialing, revalidation, and attestation activities • Verify provider participation and directory visibility when required • Escalate issues requiring additional review or intervention • Assist with process improvement and documentation efforts

• Answer incoming phone calls from the 988 Crisis and Suicide Lifeline from clients needing online emotional support. • Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics. • Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation. • Use the least invasive approach to service provision. • Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed. • Complete and pass all Lifeline Simulation Training modules as required. • Participate in, at least, two Lifeline Simulation Training modules per year, as required. • Score at least 85% monthly in quality assurance monitoring. • Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible. • Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation. • Serve and participate in national, state, and local meetings, committees, community activities, and outreach events, as required. • Actively participate in ongoing supervision, training, and team meetings. • Participate in proactive team efforts to achieve departmental and company goals. • Follow all organization's policies, practices, and procedures.