• Mener des enquêtes et préparer des réponses aux demandes de l’ASFC (Agence des services frontaliers du Canada). • Appuyer la résolution des importations et exportations problématiques pour les entités canadiennes et américaines. • Contribuer au développement et au déploiement de solutions automatisées pour les activités transactionnelles. • Participer au développement et à la prestation de formations destinées aux utilisateurs des outils de conformité commerciale. • Soutenir les activités de tests et de vérification/audit (exportations, importations, valeur, codes SH/HS, etc.), au besoin. • Appuyer des projets d’amélioration à l’échelle mondiale. • Soutenir les enquêtes, les audits externes et les actions correctives, au besoin. • Identifier et signaler les risques, et contribuer à la priorisation des efforts d’atténuation. • Offrir du soutien et du mentorat au personnel moins expérimenté. • Appuyer les autres activités du département, au besoin.

• Prospect new clients and business opportunities. • Operate using a sales-funnel model to identify and qualify customers and opportunities, with a focus on meeting established targets. • Manage sales forecast and pipeline assertively, ensuring clear visibility of business potential and optimizing opportunity conversion. • Ensure adherence to and execution of established commercial processes, aligning with company guidelines. • Keep the CRM updated daily with executed and planned activities. • Prepare and negotiate commercial proposals with clients aimed at closing deals. • Deliver sales presentations remotely (Meet, Teams, etc.) and in person (client visits). • Create an outstanding commercial/customer service experience by actively listening to clients, supporting them in their discoveries and challenges, and co-creating technical and financially viable solution designs. • Develop and implement corrective action plans (self-managed) focused on continuously growing results and improving team performance. • Collaboratively coordinate client non-commercial requests with internal departments. • Work in close partnership with internal and support teams.

• lead efforts to optimize on-site accounting, delinquency, and collection duties for multiple communities • partner with the onsite property management team to effectively manage resident accounts and ledgers • actively pursue recovery of delinquent monies and provide list of delinquent accounts to attorneys for eviction action in accordance with state and local laws • help reduce current resident delinquency while helping residents to achieve sustainable outcomes • ensure proper handling and scheduling of evictions and abandoned units • research and maintain accurate resident accounts and balances and promptly make corrections where needed • responsible for FAS processing, sending former accounts to collection agency, processing all security deposit dispositions • understand, operate and manage the computer receivables systems in accordance with company policies and procedures • review rental applications and sign approvals or rejection of prospects • build and maintain a partnership with the onsite team to ensure the delivery of exceptional customer service

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date • Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts • Partner with Customer Success to assess customer health and drive the appropriate renewal strategy • Maintain and report an accurate forecast of renewals within assigned book • Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale • Escalate whenever appropriate to help resolve customer concerns • Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals • Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities • Collaborate cross functionally with Legal and Deals Desk as applicable • Recommend and contribute to process improvements