Client Success Program Manager
Location
California + 1 moreAll locations: California | Ohio
Posted
61 days ago
Salary
$66.8K - $75K / year
Seniority
Lead
Job Description
Client Success Program Manager
NAMSA
• Serve as primary liaison for assigned accounts, ensuring clarity, alignment, and smooth delivery across multiple labs and teams. • Lead complex or multisite client programs/projects from scope through completion. • Effectively recover and stabilize troubled client accounts or projects through proactive communication, issue resolution, and alignment across teams. • Provide program visibility through organized communication, effective meetings, and concise updates. • Schedule and facilitate effective meetings by bringing the right cross-functional stakeholders together, preparing agendas, capturing action-oriented notes, and creating supporting materials (e.g., slide decks) as needed. • Identify risks early, de-escalate issues, and resolve challenges to keep programs on track. • Maintain strong client relationships while representing the client internally across sales, operations, Study Directors, and other stakeholders. • Engage as an active member of the Global Client Success team to troubleshoot system issues, continuously enhance the client journey, and contribute to operational excellence efforts. • Support digital adoption and client navigation of NAMSA portals. • Ensure Salesforce data accuracy for assigned accounts and projects. • Provide insights, reporting, and feedback to drive client satisfaction and operational improvements. • Contribute subject matter expertise and support training of Global Client Success team members as needed.
Job Requirements
- Bachelor’s degree required; scientific discipline preferred.
- 7+ years of experience in client-facing, operational, or program/project management roles in Med Tech, Med Device, Bio Tech and Pharma required.
- Strong communicator with demonstrated client empathy, professionalism, and service mindset.
- Highly organized, detail‑oriented, and proactive with strong time‑management skills.
- Proven ability to manage multiple priorities in a matrixed environment.
- Skilled problem‑solver able to course‑correct troubled projects or accounts.
- Experience in regulated industries preferred; medical device experience a plus.
- Proficiency with Salesforce, Microsoft Office (Teams, Outlook, Excel, PowerPoint), and client portals; technical aptitude and troubleshooting ability required.
- Experience with scheduling and leading meetings, including use of Teams and Outlook.
- Strong analytical skills with experience creating and maintaining data spreadsheets.
- Program/project management experience preferred.
- PMP and CAPM certification preferred.
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Flexible working arrangements
- Professional development opportunities
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Master Scheduler – Outages
GE VernovaGE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: June 30, 2026
Title: Master Scheduler – Outages Location: Atlanta Windsor Remote Richmond USA Remote View Fewer Locations locations Remote Remote Wilmington NC USA Remote Remote Job Description: Job Description Summary Lead a team of project/outage schedulers to deliver services to the Projects/Outage ITR teams as a COE. Design, govern and continuously improve the enterprise level scheduling architecture. Own and maintain the integrated, capacity-constrained outage master schedule for Steam Turbine and Generator outages across the Americas fossil, industrial, and nuclear segments. Deliver reliable start and finish dates across event management, engineering, repairs, field services, logistics, and parts supply while aligning with customer commitments and segment-specific regulatory expectations. Job Description Key Accountabilities - Define scheduling standards - Make schedule performance measurable, transparent and predictive - Embed risk and probabilistic thinking into scheduling - Lead the team of schedulers including third party services and build scheduling talent system incl competency frameworks - Translate schedule data into business insights required to take the right decisions in the S&OE framework - Develop and maintain the outage master schedule with all defined scheduling points aligned to outage windows and contractual commitments. - Balance load vs. demonstrated capacity for field crews (GEV, OSF, OSS 3rd party), repairs (in-shop, on-site, and 3rd party), and critical shared resources across the Americas network. - Identify schedule risks and conflicts across concurrent outages; lead recovery planning and scenario/risk analyses. - Enforce schedule discipline, time fences (frozen/slushy zones), and change governance within the IMS process. - Provide a single, trusted outage schedule for leadership and cross-functional teams. - Integrate with Field Service and Event Management e-tools; define logic and rules for repairs, FS resources, and critical path drivers. - Own standard playbooks by outage class and product line (major/minor) with typical cycle times and buffers; incorporate segment nuances (e.g., nuclear outage windows, fossil dispatch patterns, industrial maintenance cycles). - Own the ORR process/gates, ensuring readiness for SQDC. - Incorporate into the capacity model: crew skills/competencies/certifications, travel/visa constraints within the Americas, site access rules, and any applicable labor agreement considerations. - Operationalize the S&OE process; prepare formal pre-read and agenda for the weekly Outage S&OE executive meeting. - Define change classes (A/B/C) with approval thresholds and approvers within each time fence (frozen/slushy zones). - Interface and govern linkage with S&OP and DM, including change approval mechanics and demand/supply synchronization. - Align schedules with Americas-specific customer protocols and compliance expectations (e.g., nuclear outage governance, EHS standards) and ensure QA hold points are reflected in the IMS. Expected Competencies / Skills / Certifications - Strong knowledge of Master Scheduling, IMS, and cumulative lead-time concepts. - Ability to develop and coach teams and drive a high performing team culture - Ability to frame decisions under uncertainty and influence key stakeholders - Experience with Steam Turbine and Generator outage planning and field execution in the Americas across fossil, industrial, and nuclear fleets. - Ability to assess load vs. capacity using demonstrated performance data. - Field Service scheduling expertise, including FS resource planning, repair slot optimization, and crew capacity modeling. - Strong on-site coordination or outage event management experience from ITO through OTR. - Strong facilitation and decision-support skills; able to drive cross-functional decisions and adherence to time fences. - Knowledge of OEM/repair scope for steam turbines/generators, QA hold points, outage value stream, and standard outage processes; familiarity with North American outage practices and customer expectations. - APICS/ASCM CPIM or equivalent certification preferred. - Comfortable working across Americas time zones; Spanish and/or Portuguese language skills a plus. Requirements: • 6+ years applicable experience and demonstrated success/knowledge • 2+ years of specialized/industry experience • Bachelor’s degree • Experience in power generation or technical industry can be substituted for degree and/or project management experience Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on March 24, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
PROGRAM & PROJECT SPECIALIST 1
Arizona Department of AdministrationThe Attorney General's Office offers a comprehensive benefits package. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
INDUSTRIAL COMMISSION Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day. PROGRAM & PROJECT SPECIALIST 1 Job Location: Address: Claims Division 800 W. Washington Street, Phoenix Posting Details: Salary: $20.00 - $20.90 Grade: 18 Closing Date: April 10, 2026 Job Summary: The project specialist will work with other divisional resources to create and implement the continuing education, modernization, and improved efficiency efforts of the Claims Division, focused on improving industry Compliance and internal training. The position will be cross divisional, involved in Compliance, Awards/Wages, Insurance and Admin Teams in varying degrees as the need arises. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include but are not limited to: ● Participate and develop the carrier/adjuster outreach training programs and its strategic expansion. ● Modernize compliance programs by gathering information and making recommendations and implementing ideas for improvement. ● Prepare and provide salesforce reports and dashboards to drive improvement. ● Contribute to and prepare monthly webinars, Monitor expiring Out of State Authorizations and create /manage programs to notify. ● Conduct Audits to proactively identify internal and external compliance issues. ● Works closely with team and management troubleshooting/problem solving on training and customer issues and provide back-up assistance across the division as needed. ● Assist with the operations side of the Annual Claims Seminar including but not limited to: contribute as a speaker, handle day-to-day public inquiries around registration and provides day of onsite event support to ensure a successful and effective event. ● Develop and maintain internal process related to sales, distribution, and inventory of manuals and law/rule books. ● Leads divisional team member training and employee development as directed. ● Prepare and publish standard work. ● Lead AMS in word and action. ● Prepare and provide Salesforce Reports and Dashboards to drive improvement and support. ● Recommend continual improvement and explore new opportunities to increase the effectiveness of the Claims Division. ● Participates in Arizona Management System (AMS) and daily Huddleboard. ● Attend staff meetings, seminars, conferences, and training classes. ● Provides backup assistance to compliance, customer service, wage, data entry, no match or insurance, as requested. Knowledge, Skills & Abilities (KSAs): Knowledge in ● The Industrial Commission's Arizona Claims Division Operations. ● Working knowledge of the workers’ compensation laws and statutes. ● Claims adjusting practices. ● The use of Microsoft Office, and Google Suite; Salesforce, a plus ● Basic English and mathematics. ● Using Internet based searching to conduct research. 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Selective Preference(s): High School Diploma or equivalent and/or AA or BS in Business Pre-Employment Requirements: All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: Sick leave Vacation with 10 paid holidays per year Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer. Contact Us: If you have any questions, please feel free to call 602-542-5559 or email HR@azica.gov for assistance. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Job DetailsPosition Type: Full TimeSalary Range: $60,000.00 - $72,000.00 Salary/yearREMOTE PROGRAM MANAGER Position Details Compensation: $60,000 - $72,000/year (commensurate with experience) Job Type: Full-Time, Exempt Work Mode: Remote, with periodic travel to assigned program sites (estimated 20-30%) About Brains & Motion Education Are you ready to join Brains & Motion Education (BAM!) and be part of a team focused on unleashing the potential within every student? At BAM!, we bring together top-notch instructors and exciting content in local schools and communities, offering students year-round opportunities to grow and explore their interests. Learning isn't just about knowledge, it's about having fun and making lasting memories! Our on-campus programs are conveniently located at schools and universities, providing a safe environment where students can thrive, learn, and have fun with their friends. BAM! has partnered with hundreds of schools and academic institutions nationwide, impacting the lives of tens of thousands of students through our after-school programs and seasonal camps. If you're ready to make a meaningful impact, consider joining us in shaping the future of learning. Apply today! Job Description Brains & Motion Education is expanding into new markets, and we're looking for a Remote Program Manager to help build the foundation in those regions. This role is for someone who thrives with autonomy, communicates clearly across distance, and knows how to run high-quality programs without being on-site every day. You'll take on a portfolio of programs in emerging BAM territories, serving as the operational anchor until each market grows large enough to support a dedicated local PM. That means building relationships with school partners, managing staff remotely, and traveling periodically to your sites for training, seasonal setup, and quality checks. The ideal candidate brings 3+ years of experience managing K-12 programs, is comfortable working independently, and has a track record of leading teams they don't see every day. A background in STEM, sports, or the arts is a strong plus. Key qualities we're looking for: Strong organizational and time management skills -- you manage multiple programs across multiple locations while maintaining high quality and reliability. Excellent remote leadership skills -- you know how to keep staff accountable and supported when you're not in the room Genuine passion for youth development and a real interest in STEM, sports, and the arts Comfort with ambiguity -- new markets don't come with a playbook, and you help write one Willingness and ability to travel to program sites as needed throughout the year Key Responsibilities Program Operations Oversee day-to-day operations for a portfolio of after-school, guided recess, and/or summer camp programs in assigned emerging markets Ensure consistent delivery of BAM's program model across all sites, including quality of instruction, student experience, and staff performance Manage site-level schedules, staffing plans, and operational logistics in coordination with your regional Director of Operations Stay current in Salesforce with accurate, up-to-date program data to support billing, reporting, and partner communication Staff Leadership Recruit, hire, onboard, and develop program staff in your assigned markets Provide ongoing coaching and feedback to site leads and instructors through regular remote check-ins and periodic in-person visits Lead staff training during program setup periods and as needed throughout the year Build a team culture where people feel supported and held to clear standards, even across distance School and Community Partnerships Cultivate and maintain strong relationships with school administrators, district contacts, families, and community partners in your regions Serve as the BAM point of contact for day-to-day partner communication and escalations Represent BAM at community events, school meetings, and public forums when needed Travel and On-Site Presence Travel to assigned program sites for seasonal launch, staff training, partner meetings, and quality site visits -- typically several times per year per market Conduct structured observations and provide documented feedback to site staff during in-person visits Support new site setup, including space walkthroughs, materials coordination, and readiness checks Adjust travel cadence based on market needs, staff experience levels, and partner expectations Administrative and Financial Oversight Manage payroll, timekeeping, and scheduling for program staff in assigned sites Track program enrollment, attendance, and outcomes data to support operational reporting Flag operational risks, staffing gaps, and partner concerns proactively to your regional Director of Operations Qualifications and Skills Bachelor's Degree in Education, Program Management, Youth Development, Sports Management, Physical Education, or a related field (or equivalent experience) 3+ years of experience managing K-12 educational programs, after-school programs, or summer camps Demonstrated ability to lead and develop staff remotely, with clear communication and consistent follow-through Excellent written and verbal communication skills -- you can connect with a school principal and a frontline instructor in the same day Strong organizational skills and comfort managing multiple programs and stakeholders simultaneously Experience building and maintaining partnerships with schools, families, and community organizations Self-starter who takes initiative and operates with minimal day-to-day supervision Ability and willingness to travel to assigned program sites periodically (estimated 20-30% travel, varies by market) Reliable home office setup and comfort working in a remote-first environment Preferred Qualifications Degree in Education, Youth Development, or a related field Experience launching or building programs in new markets or geographies Background in youth sports, STEM education, or arts programming Familiarity with Salesforce or similar CRM tools for program data management Experience with Paycom or similar HRIS/ATS platforms Benefits Medical, dental, and vision insurance 401(k) with employer match Basic Life / Accidental Death and Dismemberment (AD&D) Insurance Voluntary Short-Term Disability Voluntary Additional Life / AD&D Insurance Voluntary Hospital Indemnity Flexible PTO Schedule Monday through Friday, day shift Some weekend availability is required during program periods Flexibility is needed during program launches, training weeks, and site visit travel Brains and Motion Education is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law. Qualifications
Program Manager
Graham Packaging CompanyGraham Packaging is a leading manufacturer of sustainable packaging. They’re the kind of people you want as your friends and neighbors as well as your partners and suppliers. By building strong relationships and creating value for our customers, our employees embody the innovative spirit that’s inherent to Graham.
Company Statement Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here. At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce. We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do—together—to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth. Overview Graham Packaging is seeking a Program Manager that will direct, coordinate, and exercise functional authority for designing, planning, organizing, controlling, integrating, and completing engineering solutions and projects in manufacturing facilities. He/she will develop projects with multiple disciplines and works within cross functional teams. This role involves the interaction of multiple engineering disciplines; it is critical for the program manager to apply his/her accumulated technical experiences. This posiiton will allow for remote (at home) work opportunity, but requires that the ideal candidated be located near a major airport in the East or Midwest. Responsibilities Essential Duties and Responsibilities The primary duties of a Program Manager include: - Lead all phases of the project execution from business award through closeout. - Provide cross functional technical guidance to stakeholders such as capital engineers, process engineers, and product development engineers. Act as a technical “devil’s advocate”. - Oversee the flow of communication between team members, customers, and stakeholders. - Maintain detailed, complete, and timely records. - Provide status and progress reports on projects. Ensure stakeholders receive up to date status of projects. Requests resources as required. - Utilize project management tools - Track and maintain project schedules, task lists, resources and work allocation. (Microsoft Project, SAP, budgeting, planning, etc.) - Manage capital projects via a project management process. - Facilitate pre-planning phase of projects, including scheduling meetings, gathering information from all stakeholders, and recapping and distributing information as necessary. - Develop and maintain documentation for all projects. Avoid scope creep and keep projects focused. - Determine customer contract requirements, code requirements, laws, and other appropriate requirements as pertains to the project. - Accurately estimate, track, communicate, and control project budget. Pursue cost savings in all areas. - Accurately plan, track, coordinate, communicate and comply with project timeline to include identifying critical path and key milestones. - Provide direction and drive project to completion. Coordinate activities and resources. Manage project sub-contractors when necessary. - Provide or assist with preparation of cost justification for projects as required. - Lead discussions and extract critical information from resources to define business requirements, project scope, solution design and options analysis, project planning, resource management, risk and issue management, communications plans, then be able to drive projects through to a successful completion. - Confront situations that need resolution - Travel up to 75% at times Qualifications Core Proficiencies and Skills The following skills and proficiencies are essential requirements of the position: - Technical acumen – demonstrated ability to understand technical details and contribute in technical discussions - Applied project management principles - Demonstrated experience developing a project scope, budgets and timelines (using MS project or equivalent) - Strong written and verbal communication skills. - Proficient with capital equipment project life cycles - Execution driven attitude. Sets clear ambitious goals and achieves them. Education and/or Work Experience Requirements - BS degree in Engineering (Industrial, Manufacturing, Mechanical, Systems, Electrical). - Project Management Professional (PMP), certified through the Project Management Institute (PMI) - 8 or more years of Project Management experience. - Experience in program planning, coordinating geographically dispersed team members, procurement, and installation and start-up of capital equipment projects. - Experience in projects involving manufacturing lines performing industrial processing (metals, fiber, cable, etc.) or product manufacturing (using robotic assembly lines) or component manufacturing (e.g. automotive components, etc.). - Preferred background designing industrial equipment, as a design or equipment engineer with a field of technical specialty. The standard compensation for this role is $109,700 - $164,600. Salary offers will be determined based on final candidate qualifications, experience, skillset, and other relevant factors. Compensation Statement The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience. Benefits Statement Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company’s 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements. EEO Disclaimer Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

