Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Position Overview We're currently expanding our remote team and looking for dependable, detail-oriented individuals to join us as a Travel Operations Coordinator. In this role, you'll assist with organizing travel arrangements, supporting client requests, and helping ensure trips are coordinated smoothly from planning through confirmation. This position is ideal for individuals who enjoy managing details, working with digital systems, and supporting clients behind the scenes while contributing to memorable travel experiences. No prior travel industry experience is required training and ongoing guidance are provided to help you get started confidently. What You'll Be Doing - Support clients by helping organize travel plans based on their preferences and schedules - Research destinations, accommodations, cruises, tours, and transportation options - Assist with coordinating reservations using approved supplier booking platforms - Provide helpful travel information and recommendations when needed - Communicate with clients through email, phone, and online messaging tools - Monitor booking updates, confirmations, and itinerary adjustments - Keep accurate records of client details and reservation information - Stay informed on travel promotions, supplier updates, and destination highlights What We're Looking For - Interest in coordination, planning support, or travel-related services - Strong attention to detail and organizational skills - Comfortable working independently in a remote environment - Confident using computers and web-based tools - Reliable high-speed internet connection required - Must be 18 years of age or older - Must reside in the United States, United Kingdom, or another qualifying region - No previous travel experience required — structured onboarding included Why Applicants Choose This Opportunity - Fully remote role with flexible scheduling options - Step-by-step onboarding and continued training support - Access to professional travel platforms and supplier resources - Eligibility for travel incentives and industry discounts - Opportunities for advancement within a growing remote team

• Lead and manage daily operations for claims processing and encounter submissions across all lines of business. • Execute operational plans that align with organizational strategy, regulatory requirements, and performance expectations. • Ensure consistent achievement of government contractual Service Level Agreements (SLAs) and Commercial Performance Guarantees. • Monitor key performance metrics including productivity, quality, turnaround time, and inventory and implement corrective actions based on trends. • Partner with leadership on capacity planning, staffing models, and workload forecasting. • Design, implement, and refine scalable workflows for claims adjudication and encounter submission. • Identify and implement opportunities to reduce errors, improve first pass resolution rates, and increase operational efficiency. • Collaborate with Payment Integrity and vendor partners to ensure proper claim adjustments and financial accuracy. • Work with IT, Configuration, Compliance, Finance, and Product teams to define business requirements and support system enhancements for claims and encounters processing. • Ensure compliance with CMS, state, and federal regulations, including Medicare Advantage and Medicaid requirements. • Maintain readiness for audits, reviews, and regulatory reporting. • Oversee the development, maintenance, and adherence to policies, procedures, and internal controls related to claims and encounters. • Support continuous improvement initiatives focused on reducing Average Handle Time (AHT), rework, and operational backlog. • Lead, coach, and develop managers and staff through performance management, training, and succession planning. • Manage claims-related vendor relationships to ensure service quality and return on investment. • Participate in cross functional forums to support enterprise initiatives and operational alignment.

• Responsible for the pre and post trade processing for all security products traded by Atomic partner clients • Help firm with oversight in self-clearing and securities lending activities • Establish positions into Atomic’s internal system and into the custodians • Respond to inquiries from partners, remediating trade exceptions • Provide support, testing and subject matter expertise for all required new business initiatives and regulatory changes surrounding trade processing • Gain a strong understanding of Atomic’s APIs, databases, and trade processing flows as an RIA and broker dealer • Gain in-depth knowledge of client and internal needs to ensure that any change or new business initiative is operationally sound and can be supported and scaled • Identify inefficiencies in existing processes and help map out enhancements needed to accommodate future business initiatives

• Request historical files from advisor or client, and review layout as needed. • Host the TPA implementation meetings. • Review data transmission process, file layouts, timing, etc.. • Determine system hierarchy requirements and build in CRM. • Coordinate eligibility test files, updates, and production. • Coordinate claims extracts with all vendors (TPA, stop loss, advisor). • Coordinate ID card from TPA for approval. • Validate eligibility files and extracts post go live. • Conduit to the Navitus eligibility and claims extract teams. • Manage data sharing policies and Non-Disclosure Agreements with vendors. • Submit data and service requests, and ongoing monitoring to ensure accurate, timely completion. • Troubleshoot any vendor issues to ensure quick resolution, including support of the account teams in helping to facilitate resolution of escalated file issues. • Suggest and implement new vendor management processes, policies, and methods as needed. • Identify and research expansion opportunities, in addition to the growing the client base with existing consultant/broker/TPA relationships. • Other duties as assigned