• Request historical files from advisor or client, and review layout as needed. • Host the TPA implementation meetings. • Review data transmission process, file layouts, timing, etc.. • Determine system hierarchy requirements and build in CRM. • Coordinate eligibility test files, updates, and production. • Coordinate claims extracts with all vendors (TPA, stop loss, advisor). • Coordinate ID card from TPA for approval. • Validate eligibility files and extracts post go live. • Conduit to the Navitus eligibility and claims extract teams. • Manage data sharing policies and Non-Disclosure Agreements with vendors. • Submit data and service requests, and ongoing monitoring to ensure accurate, timely completion. • Troubleshoot any vendor issues to ensure quick resolution, including support of the account teams in helping to facilitate resolution of escalated file issues. • Suggest and implement new vendor management processes, policies, and methods as needed. • Identify and research expansion opportunities, in addition to the growing the client base with existing consultant/broker/TPA relationships. • Other duties as assigned

• Manage and develop other testing & development consultative and professionals • Lead testing strategy and planning meetings • Partner with core testing & development team to enable high level prioritization, assignment, guidance and direction on the analysis, design, implementation and evaluation of testing programs and initiatives • Manage execution to support business priorities and ensure that testing strategies yield business outcomes

Job Description The Harborview Injury Prevention and Research Center (HIPRC) is a worldwide leader in injury cause and prevention research. Founded in 1985, HIPRC is a multidisciplinary research center supported by the University of Washington School of Medicine and Harborview Medical Center in Seattle. HIPRC faculty and staff are devoted to conducting research, education, and community outreach aimed at diminishing the personal impact of trauma and broadening the effectiveness of injury prevention and treatment programs regionally and nationally. HIPRC supports 18 core faculty from multiple health sciences and academic divisions, graduate level and post-doctoral trainees, as well as support and research staff. HIPRC seeks Temporary Program Operations Specialists (5 positions) to support the HIPRC INSIGHT summer education program for high school students. This is a temporary, full-time position for the period 6/22/2026 – 8/07/2026. The purpose of this position is the management of the Harborview Injury Prevention & Research Center (HIPRC) INSIGHT summer program for high school students. This position reports to the HIPRC Program Manager and works closely with the Training & Education Program Specialist and INSIGHT High School Faculty Lead. The HIPRC administratively sits within the Department of Anesthesiology & Pain Medicine in the UW School of Medicine and is a multi-disciplinary specialty center located at Harborview Medical Center Campus. This position will work remote/online. HIPRC’s Injury Prevention Student Internship Training Program (INSIGHT) is an innovative, interdisciplinary and intensive summer program for high school, undergraduate and graduate students. The 4-week high school component of INSIGHT introduces students to medical and public health campaign design and delivery. All students participate remote/online in injury research talks and professional development seminars. The program culminates in a presentation at a research symposium at the end of the program. The Program Specialist will support the high school component of the INSIGHT program under the general direction of the Training & Education Program Specialist and INSIGHT High School Faculty Lead. They will work closely with the Faculty Lead to assist and organize seminars and coordinate peer mentoring between the high school students enrolled in the program. The individual in this position helps support the activities of HIPRC’s 4-week high school summer program. The individual in this position must be a good time manager and comfortable with a range of projects and operational tasks. This position requires the incumbent to have an understanding of public health education principles and experience working with youth in an educational, counseling or other leadership role. The individual in this position must be able to work as part of a team and act maturely and professionally. This individual must quickly gain the trust and respect of the program participants, and must communicate clearly and effectively with program participants, UW faculty and staff. The major aspects of this position fall into the following categories: - Instruct and supervise high school interns (75%) - Administrative duties related to INSIGHT program (15%) - Serve as liaison to faculty mentors working with INSIGHT program (10%) To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. MINIMUM REQUIREMENTS Bachelor’s degree in healthcare management, business, social science programs, education or other related field. Minimum 1-2 years’ experience managing programs involving student learners, curriculum development, or educational programs. Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. Additional Requirements: - Ability to work independently and as part of a team. - Strong interpersonal and leadership skills. - Demonstrated ability to communicate professionally in all forms of communications, e.g., verbal, and written, one-on-one and in groups. - Ability to contribute to a positive and collaborative work environment. - Advanced working knowledge of Microsoft Office suite (Word, Excel and PowerPoint in particular). - Excellent organizational skills, ability to move between a variety of tasks quickly and efficiently, and ability to independently prioritize workload. - Attentive to detail. - Flexible schedule to allow working occasional early mornings or late afternoons to assist with program events. - Must be able to quickly gain confidence of summer interns as well as faculty, mentors and sponsoring organizations. DESIRED REQUIREMENTS - MPH, MSW or MEd degree earned or in progress, with an understanding of public health research, outreach, and communications. - Experience teaching, supervising and/or counseling high school students or student interns. - Experience with a volunteer program, public health non-profit organization or NGO such as the Peace Corps. - Experience in public health. Compensation, Benefits and Position Details Pay Range Minimum: $26.06 hourlyPay Range Maximum: $26.06 hourlyOther Compensation: -Benefits: For information about benefits for this position, visit https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-contract-covered-exempt-20250130-a11y.pdfShift: First Shift (United States of America)Temporary or Regular? This is a temporary positionFTE (Full-Time Equivalent): 0.00%Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Lead customer support operations to enhance satisfaction and performance, manage account teams for consistent service delivery, and oversee cash collections to meet financial targets while collaborating cross-functionally to align operations with...