This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a confident leader who thrives in fast-paced, ever‑changing environments and knows how to earn trust with both clients and teams? Do you love combining detailed project management with relationship‑driven leadership and a strong sales mindset? As the Manager of our Creative Account Management team, you will lead a high‑volume, sales‑and creative-focused team responsible for delivering exceptional client experiences and driving program growth. You are a hands‑on leader who builds credibility through customer expertise, clear decision‑making, and strong execution. You are comfortable owning escalations, leading complex customer conversations, and coaching your team to think proactively and creatively. You will manage a small book of strategic accounts with dedicated admin support, allowing you to stay close to the client experience while focusing primarily on developing your team, improving processes, and moving the business forward. This role requires someone who is adaptable, detail‑oriented, sales‑motivated, and energized by leading through change. This is a fully remote position. Responsibilities - Lead, coach, and develop a team of Creative Account Managers through training, one‑on‑ones, call reviews, and team meetings - Build trust and credibility with both clients and your team through strong leadership, customer expertise, and consistent execution - Confidently manage client escalations and complex problem resolution while balancing customer expectations and business needs - Drive a proactive, sales‑minded approach across the team, helping CAMs identify opportunities and move accounts forward - Create and deliver high‑impact training focused on proactive project management, creative thinking, and customer strategy - Foster a creative, solutions‑oriented environment where team members are encouraged to push boundaries and bring new ideas forward - Partner cross‑functionally to improve processes, elevate the customer experience, and support overall business goals - Conduct consistent performance evaluations and ensure team KPIs are clearly understood and achieved - Champion of Kotis core values - Manage a small book of client accounts with dedicated admin support to stay connected to the customer experience - Collaborate consistently with the manager of the assistants and work together to increase the productivity of support - Build a strong team culture by organizing team meetings, recognition, and sales competitions Qualifications - 5+ years of experience managing teams with direct reports - 5+ years of experience in project management, account management, or sales‑driven client roles - Strong customer presence with the ability to lead executive‑level conversations confidently - Highly detail‑oriented with exceptional project management and organizational skills - Sales‑motivated mindset with a proven ability to drive growth through client relationships - High emotional intelligence with the ability to manage diverse personalities across clients, teams, and leadership - Strong problem‑solving skills and comfort making decisions in urgent, evolving situations - Ability to build alignment and strong relationships across cross‑functional teams - AA, BS/BA - Industry experience preferred Compensation - Base: $100–$120k - OTE: $125–$155k

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a motivated Independent Retailer Account Executive to support our growing independent retail business, with a strong focus on assisting in managing all Faire.com operations across our portfolio. This is an excellent opportunity for someone who wants to work in marketplace operations and retailer relationship management. You’ll work closely with the Independent Retailer Account Manager to: - Keep our storefronts running smoothly - Optimize listings - Manage day-to-day retailer communication - Help turn opportunities into long-term partnerships Key Responsibilities - FAIRE Support (House of Party, Roofus, Luna Naturals, Fomin) - Assist with product setup, pricing updates, and promotional campaigns on Faire.com - Maintain accurate product and inventory data across Faire storefronts - Support in optimizing listings, images, and product details to improve visibility and sales - Monitor and respond to basic retailer inquiries with guidance from the Account Manager - Track orders and coordinate with internal teams to ensure timely fulfillment - Help troubleshoot platform-related issues in collaboration with the Account Manager - Wholesale Support - Research potential boutique and specialty retail partners across North America - Support outreach campaigns via email, calls, and social media to connect with retailers - Assist in preparing wholesale pitch decks, product bundles, or collection presentations - Maintain and update CRM records to track conversations and retailer status - Provide administrative support for wholesale contracts and order processing Qualifications - 2–5 years of experience in account coordination, B2B sales support, marketplace operations, or ecommerce - Familiarity with independent retail or wholesale platforms (experience with Faire, Shopify, or similar tools is a plus) - Strong attention to detail with good written and verbal communication skills - Highly organized, proactive, and eager to learn - Comfortable managing multiple tasks and deadlines in a fast-paced environment - Passion for consumer brands, retail, and building strong customer relationships Benefits - Learn and grow under the mentorship of an experienced Account Manager - Get hands-on exposure to wholesale, ecommerce, and marketplace operations - Be part of a creative, global team with a portfolio of modern consumer brands - Competitive salary, growth opportunities, and a collaborative work culture

Strategic Account Manager Company Overview: VETRO provides cutting-edge Geographic Information Systems (GIS) solutions tailored for telecom and broadband providers. Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber optic networks. At VETRO, we are driving innovation in broadband infrastructure, ensuring networks are built and managed with precision, speed, and scalability. Position Overview: Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts. Your primary objective will be to build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth. The ideal candidate will gain a deep understanding of the fiber industry and our customer needs, exceptional customer service skills, and a proven track record of managing and expanding accounts. Key Responsibilities, including but not limited to: - Account Renewal, Retention and Growth - Drive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships. - Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments. - Negotiate and execute renewal contracts (in partnership with Finance) that align to customer goals. - Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration. - Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth. - Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate. - Relationship Management - Build and maintain strong relationships with key stakeholders and decision-makers within client organizations. - Serve as the primary point of contact for clients, providing exceptional customer service and support. - Understand clients’ business objectives and challenges, and provide tailored solutions to meet their needs. - Performance Analysis and Reporting - Monitor account performance and analyze key metrics to identify trends and areas for improvement. - Monitor Customer Health metrics, taking appropriate action to proactively engage, as well as lead Customer escalations to resolution. - Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities. - Use data-driven insights to inform account strategies and decision-making. - Collaboration and Teamwork - Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience. - Share client feedback and insights with internal teams to help shape product development and marketing strategies. - Participate in team meetings, training sessions, and professional development activities. Qualifications: - The successful person in this role will have a successful track record in being a strong revenue generator, ideally in early stage environments. - 10+ years of experience in account management, sales, or customer success in the SaaS industry - Bachelor’s degree in Business, Marketing, or a related field - Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales - Ability to develop a strong understanding of VETRO’s business model and industry trends - Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships - Strategic thinker with the ability to develop and execute account plans - Analytical mindset with the ability to interpret data and use it to inform strategies - Self-motivated and results-oriented, with a proven ability to meet and exceed targets - Proficient in CRM software and other account management tools. Benefits: - Competitive salary commensurate with experience. - Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO. - Professional development opportunities and career growth within an innovative and rapidly growing company. - Flexible work arrangements with a remote-first approach. Work Environment: - This role has the ability to either work in our Portland, ME HQ or hybrid - In a hybrid role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours. Join VETRO and be at the forefront of reshaping broadband infrastructure. Apply now to make a significant impact on the future of telecom and help our customers achieve success. ------------------------------------------- VETRO is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. VETRO does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law. VETRO values a diverse workforce and emphasizes an open, inclusive, supportive team working environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is pivotal in transforming external platforms into effective referral channels, shaping the strategy and execution of high-impact technology partnerships. You will collaborate closely across Product, Engineering, and GTM teams to establish valuable partnerships that drive sustained growth and enhance distribution impact. - Own the end-to-end strategy for technology partnerships. - Identify and prioritize partnerships with leading tech organizations. - Establish senior-level credibility in partnerships. - Navigate complex technical and legal landscapes. - Create integrated partnership models that enhance revenue. - Collaborate with Product, Engineering, and GTM teams. Qualifications - 12+ years of experience in technology partnerships or business development. - Proven success in scaling complex technology partnerships. - Ability to define and execute partnership strategies effectively. - Strong executive presence with experience influencing C-level executives. - Experience in building growth channels from scratch. Benefits - 100% remote work environment for better work-life balance. - Attractive pay with transparent pay ranges. - Comprehensive health benefits including medical and dental. - 401(k) plan access for retirement savings. - Generous time-off policies with company-wide shutdown weeks. - Paid parental leave for all family types. - Employee Assistance Program for mental and physical health support. - Stipend for home office setup. - Quarterly department stipend for team-building activities. - Wellness events and engaging lunch & learns. - Community and employee resource groups fostering inclusion.