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Lead Business Process Analyst
Location
India
Posted
104 days ago
Salary
0
Seniority
Senior
Job Description
Lead Business Process Analyst
HighLevel
• Own End-to-End Process Architecture • Serve as the primary owner of customer-facing process architecture across the full lifecycle. • Define standards, frameworks, and best practices for how business processes are documented and maintained. • Ensure process maps, SOPs, and workflows are continuously updated and reflect how the business actually operates. • Maintain a centralized, trusted source of truth for Revenue Operations process documentation. • Proactively identify systemic gaps, inefficiencies, and breakdowns across cross-functional workflows. • Analyze complex handoffs between teams, roles, and systems to surface root causes. • Partner with functional business analysts to validate findings and align on recommendations. • Translate insights into prioritized, actionable process improvement initiatives aligned to company goals. • Lead continuous improvement efforts, engaging with various systems, data, and business resources to take process gap issues and resolve them. • Act as a senior thought partner to leaders across Revenue Operations, Trial Experience, Customer Success, Support, Affiliates, Account Management, Retention, and Systems teams. • Facilitate executive- and leadership-level process reviews and working sessions. • Drive alignment on standard operating models across teams. • Influence change without direct authority through strong relationships and credibility. • Establish and enforce governance models for process ownership, change management, and documentation updates. • Ensure process changes are reflected quickly and accurately in documentation and workflows. • Help teams operationalize new or updated processes through clear documentation and enablement.
Job Requirements
- 7–10 years of experience in Business Process Analysis, Operations, or Process Improvement roles.
- Proven experience owning and scaling complex, cross-functional process ecosystems.
- Strong track record of influencing senior stakeholders and driving change in high-growth environments.
- Deep experience working with customer-facing teams (CS, Support, Revenue, or RevOps).
- Exceptional process mapping, documentation, and facilitation skills.
- Excellent written and verbal communication skills.
- Experience in SaaS or high-growth technology companies.
- Strong familiarity with Revenue Operations and the end-to-end customer lifecycle.
- Experience partnering closely with systems, automation, and BI teams.
- Proficiency with process documentation and visualization tools (Lucid, Miro, Visio, Confluence, etc.).
Benefits
- Join a global community of over 2 million businesses
- Remote-first work environment
- Support for personal and professional growth
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