• Own the overall strategy, roadmap, and success metrics for Thyme Care’s provider intervention and drug incentive programs • Partner closely with Commercial Directors to identify target practices • Serve as a key client-facing leader for provider intervention programs

• Tracks issue resolution trends, reporting insights, and tool metrics to drive accurate issue resolution • Implements tools, reporting, and metrics to drive high-quality issue resolution and regularly communicates trends to executive leadership • Resolves escalated, executive, and high-complexity issues • Collaborates with the leadership and analytics teams to inform strategy for issue resolution • Designs and documents processes that deliver customer-focused solutions while mitigating risk and maintaining compliance with industry trends and regulations • Ensures smooth transitions between involved teams by evaluating tools and processes with third-party administrators (TPA) • Drives continuous process improvement and cross-functional problem solving using internal metrics and analytics and industry best practices • Manages team training and development and procedure enhancement to support timely issue resolution • Tracks individual and overall performance by quantitative and qualitative measurements and provides feedback and direction to the team • Monitors daily operations, revises and enhances staffing policy; collaborates with operations leaders on capacity and demand modeling • Performs other functions, duties, and projects as assigned

• Führung, Entwicklung und Motivation der Vertriebsmannschaft Deutschland • Verantwortung für Umsatz, Marktentwicklung und nachhaltiges Wachstum im deutschen Markt • Aktive Marktbeobachtung sowie systematisches Einbringen von qualifiziertem Marktfeedback in die Produkt‑ und Portfolio‑Planung der Sentec‑Gruppe • Enge Zusammenarbeit mit Marketing‑Teams, regionalen Clinical Specialists und Product Managern, insbesondere bei der Einführung neuer Produkte • Gesamtverantwortung für den Standort Bad Soden und das Innendienst-Team.

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, or services. • Attends trade shows / networking activities to research and connect with prospective clients. • Proactively maintains an ongoing knowledge of industry, existing and target channel accounts, and competitive landscapes. • Develops and executes strategic plans to achieve sales targets and expand the Beck Flavors customer base. • Builds and maintains strong, long-lasting customer relationships. • Works toward increasing sales growth at an established rate determined by this individual and Director of Sales. • Works strategically with key prospects and customers to keep them informed of industry/flavor trends, new flavor opportunities and key areas of growth that Beck Flavors can help support through flavor development and formulation. • Monitors existing accounts and regularly communicates with primary contacts for the account. • Understands the needs of customers and responds effectively with a plan of how to meet those needs. • Possesses an in-depth knowledge of each account/channel and what drives their success.