Position Description At a Glance Legrand has an exciting opportunity for a Service Technician II to join the Data Center Power and Control Division Starline Team. This is a remote position reporting to Canonsburg, PA. The Service Technician will perform on-site service work on Davenham’s full suite of products at customer locations. This role requires extended on-site assignments, typically lasting multiple consecutive months, during which technicians remain at the customer site and do not return home weekly. Technicians will work directly with end users and contractors to ensure systems are installed, tested, and functioning properly prior to energization. Strong customer service skills, professionalism, and the ability to work independently in demanding field environments are essential. Preferred Hiring Locations: To support travel and deployment needs, candidates located near the following cities are preferred: Washington, D.C. - Portland, Oregon - Columbus, Ohio - South Bend, Indiana. What Will You Do? Essential Functions: - Execute System Startup checklists at customer sites. - Program and test 3rd party meters on-site. - Complete startup certification reports and meter commissioning reports using provided templates. - Professionally interact with customers, contractors, and end users. - Diagnose and repair on-site product issues. - Train and mentor internal and 3rd party technicians on service procedures. Qualifications Required Skills Minimum Qualifications: - High School Diploma or equivalent experience. - Proficiency with Microsoft Office and Windows. - Valid driver’s license and ability to rent a vehicle. - Ability to obtain government-mandated security clearances. - Valid passport. - Ability to obtain a company credit card. - Experience using power and electrical testing tools. - Advanced knowledge of electrical components and meters. - Willingness to complete required training and certification programs. - Ability to stay on-site for multiple months at a time. Knowledge/Skills/Abilities: - Superior attention to detail. - Basic electrical knowledge. - Strong verbal and written communication skills. - Service oriented mindset and customer focus. - Effective critical thinking and troubleshooting skills. - Basic understanding of network communication protocols (Telnet, SNMP, BACnet, etc.). - Ability to consistently present and conduct oneself professionally as a Starline representative. - Ability to travel via air and vehicle to customer sites. - Willingness to work extended on site assignments (multi month stays). - Willingness to train and support internal staff and external partners. Travel Requirements: - Travel up to 90%, including both domestic and occasional international assignments. - Extended deployments requiring technicians to remain on-site for multi-month periods. - Overnight stays required, often for extended durations. - Ability to work long hours on customer job sites as needed. - This role may qualify for a Long‑Term Travel Differential for multi‑month onsite assignments. Working Conditions/Physical Requirements: - Work performed on active construction sites requiring PPE (safety glasses, protective footwear, hearing protection, electrical safety gear, etc.). - Ability to stand for prolonged periods. - Ability to climb ladders and perform work while elevated. - Ability to lift/carry up to 75 lbs occasionally and up to 25 lbs regularly. - Ability to make precise finger/hand movements and maintain steady arm positioning. - Ability to see close range details clearly. Company Info About Legrand Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en About Legrand North and Central America Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us About Legrand’s Data Center Power and Control Division The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. http://www.legrand.us http://www.youtube.com/legrandna http://www.linkedin.com/company/44580 http://twitter.com/legrandNA Equal Opportunity Employer

EMEAI Field Applications Specialist – Vaccine Characterization & Microarray Technologies Location: Europe (remote), with travel across EMEAI About the Role SSI Diagnostica Group is expanding its global footprint within vaccine analytics following the acquisition of InDevR, the company behind the VaxArray® microarray platform. We are now seeking a scientifically strong, customer‑facing EMEAI Field Applications Specialist to help accelerate the adoption of microarray‑based analytical solutions across Europe, the Middle East, Africa, and India. In this role, you will act as the regional scientific and technical authority on VaxArray technologies, supporting customers in vaccine development, process optimization, and analytical characterization. You will bridge advanced immunology with commercial execution, running demonstrations, feasibility studies, and supporting opportunities in close collaboration with the commercial teams. You will report to US-based Chief R&D Officer for the InDevR business unit, part of SSI Diagnostica Group. What You’ll Do Scientific & Technical Applications Support - Provide pre‑sales technical expertise for vaccine characterization workflows using the VaxArray platform, off‑the‑shelf kits, and custom microarray solutions. - Support vaccine developers across R&D, process development, and QC functions. - Deliver virtual and on‑site demonstrations, feasibility assessments, and proof‑of‑concept studies. - Advise on assay optimization, validation strategies, experimental design, and data interpretation. - Support regulatory-relevant discussions (comparability, consistency, stability). - Represent the InDevR brand and SSI Diagnostica Group at scientific conferences and customer events. - Feed field insights back to Product Management and R&D. Field Applications: Solutions Development and Post-Sales Portfolio Optimization - Conduct discovery to understand customer vaccine platforms (mRNA, viral vector, recombinant, etc.) and analytical needs. - Translate scientific requirements into tailored microarray solutions. - Maintain accurate pipeline documentation in Salesforce. - Support proposals, technical documentation, and RFP/RFQ processes - Work closely with Sales to support revenue generation and account expansion Build Territory & Customer Success - Build strong relationships with pharma, biotech, academia, and government labs - Travel across EMEAI (~up to 50%) for training, onboarding, and workshops - Ensure successful implementation and adoption of VaxArray within customer organizations - Represent SSI Diagnostica Group at regional exhibitions - Contribute to the regional commercial strategy What You Bring - PhD/MSc or equivalent in a relevant Life Sciences discipline - 3–7+ years in vaccine R&D, immunoassays, analytical development or microarray technologies - Hands‑on assay experience (antigen analysis, ELISA, multiplex assays, etc.) - Customer‑facing technical experience - Experience with European markets; fluent English - Strong presentation skills with an ability to clearly convey audience-appropriate technical detail - Salesforce proficiency - Experience with analytics in regulated environments, mRNA/vectored/protein/conjugate vaccines, and commercial mindset is an advantage. Your Team & Collaboration As part of SSI Diagnostica Group, you’ll collaborate cross‑functionally with: - R&D team for the InDevR business unit - FAS and Commercial teams for the InDevR business unit - Product Management - Regional Sales organization - Global Operations What We Offer - Competitive salary and travel allowance - Flexible remote work - Opportunity to work with cutting‑edge vaccine analytics - Career progression within a growing global diagnostics and life science group - A collaborative scientific and commercial culture Interested? Please apply as soon as possible via the application button. We expect to conduct interviews during March. The first interview will be held online. Learn more about InDevR and SSI Diagnostica Group

• Perform installations, qualifications and preventive maintenance on complex electro-mechanical scientific instruments in a laboratory environment • Maintain effective communication with customers to ensure efficient service • Ability to prepare samples for instrument testing and basic laboratory skills are essential • Completion of service protocols that meet cGMP documentation requirements • Works with direct supervision to manage and schedule customer appointments • Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses and mileage logs • Management of personal inventory for field support and cost management • Work collaboratively to support teams with pre and post sales inquiries and tasks

• The Service Engineer role is responsible for providing expert level technical support, delegation of escalation issues, and support for projects as needed. • This position is responsible for responding to and diagnosing problems, including recognition, research, isolation, and resolution step, when necessary. • This individual will also mentor and provide guidance and escalation support to the Service team. • Additionally, the Service Engineer coordinates the dispatch of technical, professional, or service personnel for service, repair, or training. • Act as an escalation resource by providing technical guidance to the support team and coordinating service ticket escalations with management, engineers, and additional technical resources. • Lead high-priority and 'white glove' situations by coordinating Critical Severity support efforts, driving timely resolution, and maintaining consistent communication with client points of contact until completion. • Maintain up-to-date, current knowledge of ongoing projects and engineering tasks, and ensure engineering team accountability for support impact. • Review Service Boards for stale, stuck, or otherwise problematic tickets and proactively assist assigned resources. • Track and identify Service ticket trends, and develop solutions to alleviate root causes. • Participate in Quality Assurance processes. • Maintain expert knowledge of clients, their IT systems, and their relationship with Premier One. • Establish positive relationships with clients face-to-face, by telephone, and by email. • Maintain a working team relationship with all teams under Operations. • Promote, manage, and develop documentation and SOPs. • Build & maintain knowledge of Premier One Primary Systems via documentation. • Perform on-call responsibilities as assigned by supervisor.