About the Client Our client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide. They offer a full suite of services enabling companies to accept, store, and manage cryptocurrencies seamlessly. With a focus on innovation, security, and scalability, they empower businesses to operate globally and step into a smarter way of managing money. Role Overview As a Technical Support Specialist, you will serve as a key operational link between clients and internal teams. You will handle incoming requests, investigate transaction-related issues, analyze logs, and ensure smooth payment flows. Key Responsibilities - Respond to client inquiries via support channels in a timely and professional manner - Investigate and resolve transaction-related issues (PSP and crypto payments) - Track and monitor payment flows and transaction statuses - Analyse system logs to identify technical errors and inconsistencies - Escalate complex cases to relevant internal teams with a clear technical context - Maintain accurate documentation of cases and resolutions - Ensure high client satisfaction through proactive communication Requirements - Proven experience in fintech (PSP, crypto processing, payment systems) - Strong understanding of transaction lifecycles and payment infrastructures - Ability to read and interpret technical logs - Experience with tracking crypto transactions (blockchain explorers, wallet flows, confirmations) - Technical mindset and analytical problem-solving skills - Readiness to work night shifts regularly - Upper-Intermediate level of English Key Soft Skills - Strong communication skills and the ability to explain technical matters clearly - High level of responsibility and reliability - Detail-oriented and structured approach to troubleshooting - Proactive attitude and ownership mindset What We Offer - Professional growth within the crypto payments domain - A collaborative and dynamic work environment - Competitive compensation - Social benefits Apply in 2 min to work at the core of transaction operations, gaining real insight into how modern crypto payment systems function in high-volume, real-time environments!

• Be the primary point of contact for our customers • Address customer inquiries • Resolve complex technical issues • Ensure a positive customer experience • Work closely with other team members and departments to provide timely and accurate solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Specialist to join our amazing culture. In this role, you will be responsible for: - Installing, programming, system start-up/check-out, certification, and related customer training on assigned projects. - Delivering projects effectively and within budgeted cost and time schedules. - Acting as a key interface for technical support with the customer to maximize customer satisfaction. As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. Qualifications - Strong customer focus and ability to work under pressure. - Solid technical skills and experience related to electronic security systems. - Solid programming skills and proven ability to troubleshoot problems and look for solutions. - Must be a self-starter and work well without direct supervision. - Strong verbal, written and interpersonal communication skills. - Solid organizational skills and the ability to handle multiple projects simultaneously. - Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications. - Good skills with Spreadsheets and Data management. - Good networking skills. - Working knowledge of physical security and door hardware. - Understanding of relay and relay logic. Requirements - Education: High School/GED or equivalent experience. - Minimum Experience: 2+ years of previous, related field experience. - Preferred Experience: Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation. Benefits - 10 Company Holidays and Paid Time Off starting at 13 days annually. - Fun & Laughter Day Off. - Medical, Dental & Vision Plan. - Life insurance & Disability Plan. - Wellness Program. - 401K Matching Plan. - Colleague Assistance Program. - Tuition reimbursement. - Competitive salary and compensation plan. - Vehicle reimbursement plan or company vehicle. - Corporate Social Responsibility Day. - Cell phone reimbursement (if applicable). - Paid parental leave.

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow. Job Summary Provides technical assistance and customer support through phone and email. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. Key Responsibilities 1. Serves as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performs remote troubleshooting through diagnostic techniques and pertinent questions. 3. Serves as a technical subject matter expert to internal and external customers. 4. Installs data uploading and integration tools through remote access of customers computer (EUT/Data pumps). 5. Walks customers through the problem-solving process. 6. Directs unresolved issues through the escalation process, including providing status updates to customers. 7. Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives Education Requires a high school diploma or GED (General Educational Development). Experience Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical support. Must also be able to demonstrate the following skills and abilities: · Moderate experience with Microsoft Outlook and Excel. · Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting). · Effective communication and interpersonal skills. · Ability to input customer information into a CRM (Customer Relationship Management) system. · Attention to detail when interacting with customer data and systems. Special Position Requirements · 100% remote (requires reliable internet access with a secure work environment). · Must be available to work company holidays if requested. What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry. OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.