• Soporte telefónico • Soporte por sistema de chat • Gestión de backlog • Asistencia al cliente de primer nivel, proporcionando soluciones inmediatas • Asistencia al cliente enrutando tareas a equipos técnicos de nivel 2 y/o 3 • Identificación y resolución de problemas • Análisis de backlog de tickets

About the Client Our client provides smart, fast, and secure crypto payment solutions designed to simplify digital finance for businesses worldwide. They offer a full suite of services enabling companies to accept, store, and manage cryptocurrencies seamlessly. With a focus on innovation, security, and scalability, they empower businesses to operate globally and step into a smarter way of managing money. Role Overview As a Technical Support Specialist, you will serve as a key operational link between clients and internal teams. You will handle incoming requests, investigate transaction-related issues, analyze logs, and ensure smooth payment flows. Key Responsibilities - Respond to client inquiries via support channels in a timely and professional manner - Investigate and resolve transaction-related issues (PSP and crypto payments) - Track and monitor payment flows and transaction statuses - Analyse system logs to identify technical errors and inconsistencies - Escalate complex cases to relevant internal teams with a clear technical context - Maintain accurate documentation of cases and resolutions - Ensure high client satisfaction through proactive communication Requirements - Proven experience in fintech (PSP, crypto processing, payment systems) - Strong understanding of transaction lifecycles and payment infrastructures - Ability to read and interpret technical logs - Experience with tracking crypto transactions (blockchain explorers, wallet flows, confirmations) - Technical mindset and analytical problem-solving skills - Readiness to work night shifts regularly - Upper-Intermediate level of English Key Soft Skills - Strong communication skills and the ability to explain technical matters clearly - High level of responsibility and reliability - Detail-oriented and structured approach to troubleshooting - Proactive attitude and ownership mindset What We Offer - Professional growth within the crypto payments domain - A collaborative and dynamic work environment - Competitive compensation - Social benefits Apply in 2 min to work at the core of transaction operations, gaining real insight into how modern crypto payment systems function in high-volume, real-time environments!

• Be the primary point of contact for our customers • Address customer inquiries • Resolve complex technical issues • Ensure a positive customer experience • Work closely with other team members and departments to provide timely and accurate solutions

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Specialist to join our amazing culture. In this role, you will be responsible for: - Installing, programming, system start-up/check-out, certification, and related customer training on assigned projects. - Delivering projects effectively and within budgeted cost and time schedules. - Acting as a key interface for technical support with the customer to maximize customer satisfaction. As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows. Qualifications - Strong customer focus and ability to work under pressure. - Solid technical skills and experience related to electronic security systems. - Solid programming skills and proven ability to troubleshoot problems and look for solutions. - Must be a self-starter and work well without direct supervision. - Strong verbal, written and interpersonal communication skills. - Solid organizational skills and the ability to handle multiple projects simultaneously. - Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications. - Good skills with Spreadsheets and Data management. - Good networking skills. - Working knowledge of physical security and door hardware. - Understanding of relay and relay logic. Requirements - Education: High School/GED or equivalent experience. - Minimum Experience: 2+ years of previous, related field experience. - Preferred Experience: Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation. Benefits - 10 Company Holidays and Paid Time Off starting at 13 days annually. - Fun & Laughter Day Off. - Medical, Dental & Vision Plan. - Life insurance & Disability Plan. - Wellness Program. - 401K Matching Plan. - Colleague Assistance Program. - Tuition reimbursement. - Competitive salary and compensation plan. - Vehicle reimbursement plan or company vehicle. - Corporate Social Responsibility Day. - Cell phone reimbursement (if applicable). - Paid parental leave.