This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Implementation Delivery Lead (IDL) will help support the system development and testing for Channel Partner implementation clients. The IDL is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. - Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients - Manage timelines through managing client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates - Perform analysis and configure system as needed and lead the team with other bswift resources (product management, EDI) to meet client deliverables - Work with the Implementation Lead to analyze Benefits Class Matrix, Requirements Template, Rates, Permissions, Field Options, Site Text, Import files of Demographic and Benefit Data, Export of vendor files, and other items as needed - Configure system as needed based on clients requirements, testing new and existing system functionality to ensure accuracy of client system configuration - Work with Implementation Lead to train clients on new site and processes for implementation live date - Continuously refine and improve efficiency of the implementation process and proactively identify and mitigate project risks - Act as a coach and mentor for others on Channel Partner team - Research and resolve client inquiries regarding system and process issues, and test system enhancements based upon client needs - Help triage client issues and proactively consult clients on best practices and necessary system and process changes to achieve client goals Qualifications - 4-year degree in related field, or equivalent experience - 3+ years’ experience in account management - Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions - Ability to operate and make timely decisions in an ambiguous, fast-paced work environment - Must be able to quickly sort through complex subject material - Strong analytical skill-set and ability to effectively use data for strategy - Proficiency in Excel, VLOOKUPS, Pivot Tables is required - Experience in benefits administration system technology, payroll, HRIS or related software Benefits - Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. - Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. - Remote first, Office friendly environment! - Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. - Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. - Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. - Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. - Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves transforming data into actionable insights and collaborating with diverse teams to implement automated reporting and enhance analytical tools. - Work with internal teams and external partners to assess automation needs - Take lead on projects while driving process evolution for efficiency - Ensure data quality through proactive validation and discrepancy checks - Manage data visualization tools and create recurring reports - Build credibility by exceeding expectations for stakeholders - Develop documentation and best practices for onboarding Qualifications - 5+ years of relevant work experience Requirements - Expertise in data visualization tools like Tableau, Google Sheets, Looker - Advanced SQL development and troubleshooting skills - Fluency in complex data ecosystems and data lineage tracing - Experience with Digital Marketing data - Proficiency in scripting languages such as JavaScript - Familiarity with data extraction and storage tools like MS SQL Server, Big Query - Knowledge of data transfer tools and secure storage methods - Experience with cloud platforms like GCP - Strong organizational, written, and communication skills - Ability to manage multiple tasks within deadlines Benefits - Healthcare, Dental, and Vision coverage - 401k plan with matching - Paid Time Off (PTO) - Paid Company Holidays - Parental Leave

Description Join our USRM Collections Team as a Litigation Support Team Member and play a key role in protecting revenue and influencing litigation outcomes. In this position you will manage litigation accounts for unpaid Small Commercial premium collections, collaborating closely with internal partners, outside collection agencies, and external legal counsel. The work requires careful, case‑by‑case decision making informed by thorough investigation, sound judgment, and professional discretion. Many matters will call for detailed account analysis and effective negotiation to preserve revenue while minimizing cost and risk.   We are looking for a hands‑on Litigation Support professional to oversee end‑to‑end litigation preparation and support, drive operational improvements, and partner across teams to enhance recoveries and reduce charge‑offs. This role blends legal exposure, operational leadership, and people development. Responsibilities include preparing exhibits and case files, responding to discovery, and supporting trials and hearings (including travel as required). You will also manage complex account activities such as dispute resolution, reconciliations, settlement negotiations, and skip tracing.   Your work will have a direct, positive impact on the company’s financial health by improving recoveries and reducing charge‑offs. You will also strengthen partnerships across teams and agency partners while leading meaningful process and system improvements.   Key responsibilities: - Litigation support - Prepare and organize case files for in‑house and external counsel, produce exhibits and reconciliations, and support trial preparation and logistics. - Provide in‑court support and serve as a witness; be prepared to testify or be deposed. - Prepare and manage case files for in‑house and external counsel, including drafting exhibits, producing reconciliations, responding to interrogatories, and managing litigation logistics and costs. - Manage day‑to‑day casework: dispute resolution, account breakdowns, settlement negotiations, complaint review, payment arrangements, account closures, and skip tracing. - Financial performance - Support team goals for recovery rates and small commercial charge‑off targets through negotiation and account closures. - Collaborate with vendors and law firms to maximize recoveries and minimize losses. - Complex issue resolution and analysis - Investigate and resolve escalated disputes, complaints, and out‑of‑balance transactions. - Use spreadsheets, advanced system queries, and exhibits to summarize receivables and provide well‑reasoned recommendations to address issues and improve processes. - Operational excellence - Meet SLAs across Litigation Support workflows and achieve productivity, average handle time (AHT), and quality targets. - Prevent backlogs and resolve escalations within established SLAs. - Serve as a primary owner of legal communications and requests, independently handling billing and collection inquiries, requests, and disputes. - Analyze financial information and resolve premium booking discrepancies. - Partner with market stakeholders to ensure customers have accurate and complete financial information. - Create exhibits that summarize account details and participate as a trial witness. - Continuous improvement and project leadership - Identify and lead process improvement and automation initiatives, quantifying expected impacts where possible. - Serve as a subject matter expert on billing modernization and system retirement efforts. - Lead projects of varying complexity, maintain organized project management, and deliver on commitments. - Team mentorship and development - As a Team Lead, mentor colleagues, promote cross‑training, provide regular feedback, and model strong interpersonal and problem‑solving behaviors to support team growth. Qualifications - Education and experience - BS/BA in Accounting, Finance, Economics, or Business Management plus at least 12 months of relevant experience. Participation in a company rotational program may be considered in lieu of specific experience. Paralegal certification is a plus. - Skills - Strong critical thinking, analytical ability, detail-oriented, technical, negotiation, relationship building, communication, writing, investigative, collaborative, problem‑solving skills, ability to handle competing demands, & professionalism. Excellent interpersonal skills are required. - Intermediate to advanced proficiency with Microsoft applications—particularly Excel. - Industry knowledge - Basic understanding of the insurance industry, GAAP accounting, state regulatory environments, rating plans, and knowledge of billing/collection/legal/audit processes. - Systems experience - Experience with collections or billing systems (e.g., CBS, Majesco, AtWork, CollectOne) is strongly preferred but not required. - Legal exposure - Prior litigation experience and/or experience being deposed is strongly desired. - Travel - Ability to travel, often on short notice, primarily on the East Coast with occasional travel to other U.S. locations is a requirement. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting a Defense Agencies Initiative program by providing invaluable analytical and documentation support. - Ensure program adherence to governance, compliance, and financial management standards - Maintain high-quality documentation and manage program data - Facilitate transparency and compliance across various portfolios Accountabilities - Support Documentation and Deliverable Management - Collect, organize, and maintain documentation for user manuals, training materials, and reports - Edit and format system specifications and executive-level documentation - Maintain and update internal documentation libraries as per management procedures - Track action items and deliverables to ensure timely submission - Assist in preparing Monthly Status Reports and related artifacts - Provide financial and administrative support by organizing financial data - Support acquisition documentation and compliance tracking - Maintain organized structures for records management Qualifications - BA or BS in a relevant field or equivalent experience - Project Management Professional certification - 5+ years of project management experience - Proficient in Microsoft Office Suite - Experience leading teams and managing multiple employees Benefits - Flexible work schedule and remote work opportunities - Comprehensive healthcare coverage options - 401(k) plan with a generous company match - Employee Stock Ownership Plan (ESOP) - Opportunities for professional development and certifications