• Pre-commission, commission, and service static frequency converters (SFC) and variable frequency (VFD) low voltage and medium voltage drives/switchgear/transformers and power systems. • Provide technical assistance and supervision to customers on the installations. • Conduct on-site interpretation of data and technical instruction. • Provide management with complete and prompt information and report regarding safety & project/service status, customer or equipment problems, and failures, • Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment. • Provide and assist quality team with root cause analysis and generate reports in case of equipment malfunction or failures to identify/analyse any undesirable trends. • Complete site documentations such as weekly safety update, installations check lists, pre-commissioning, and commissioning procedures. • Hands-on on-site parts replacement, testing, and verification of electrical equipment. • Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised. • Able to interface at upper management and peers levels of the organization both internally and externally in clear and methodical manner.

• Provide on-site support for installation, upgrade, calibration, and maintenance of metrology tools. • Diagnose and resolve hardware and software issues independently or in collaboration with technical support teams. • Deliver technical phone support and participate in on-call rotations as needed. • Generate detailed reports on tool performance, issue resolution, and installation updates. • Maintain weekly tool status updates and contribute to internal knowledge sharing and documentation. • Foster strong customer relationships and act as a trusted technical advisor. • Ensure compliance with cleanroom protocols, safety standards, and site-specific access requirements. • Act as the primary site leader, managing day-to-day service operations and customer interactions. • Coordinate and mentor field service engineers, ensuring consistent service quality and technical development. • Manage service schedules, resource allocation, and escalation protocols to meet customer SLAs. • Lead regular customer meetings to review tool performance, service plans, and improvement initiatives. • Collaborate with internal teams (engineering, product, support) to relay field insights and drive product enhancements. • Serve as the primary point of contact for site teams regarding service request management. • Coach team members on process adherence, including the proper capture of problem statements and documentation of resolutions for the knowledge base. • Conduct monthly reviews of service request metrics to identify and address bottlenecks, ensuring timely service delivery and supporting a culture of continuous improvement. • Drive continuous improvement initiatives and contribute to strategic planning for service delivery.

• Perform tools installation, software upgrade, maintenance, and service activities at customer sites. • Technical phone support and on-duty shift required. • Work independently for troubleshooting and hardware failures. • Capable of generating variation reports for tool install update, issue report, and training material. • Weekly base update and tool status update are required. • Technical document and experience sharing within the group to enhance group member skill. • Acts as a customer service advocate, instructing customers in the operation and maintenance of the system, developing and maintaining positive relationships.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Sev1Tech is seeking a highly qualified candidate to support the Army’s C2Now/C2Fix concept requirement. We are looking for a dedicated and experienced candidate to ensure that the Army policies, procedures, and processes for C2Now/C2Fix align with overarching guidelines. The role includes: - Providing procedural and operational guidance to the Field Support Contractor Team Lead. - Ensuring documentation reflects current operational standards. - Serving as the Subject Matter Expert of the Army’s two-year proof of concept for C2Now architecture. - Supporting all C2Now/C2Fix events, including: - New Equipment Fielding (NEF) - New Equipment Training (NET) - CSI Commo Sergeant Courses - Unit exercises - Over-The-Shoulder unit requested training - Providing technical troubleshooting for all C2Now/C2Fix product issues experienced by the customer. Qualifications - 15 years of technical experience as a Signal Support Systems Specialist. - Active Secret clearance. - 10 years’ experience as upper and lower TI Technical SME and Field Engineering Services. - 8 years’ experience with Tactical Radio Operations and Architecture. - In-depth knowledge of army communication protocols, encryption standards, and radio frequency management. - Excellent communication, presentation, and interpersonal skills, with the ability to engage and educate diverse audiences. - Must be able to travel within the region and occasionally internationally up to 50% of the year, as required. Requirements - Provide training and field support in the areas of C2Now/C2Fix applications, engineering, integration, installation, testing, upgrades, and analysis of the field expectation and performance. - Required to regularly sit, walk, and/or stand throughout various times during the day. - Use hands repetitively to handle, feel or operate standard office and maintenance power equipment. - Lift 50 pounds. Desired Qualifications - Prior military experience is a plus. - Experience with DoD satellite management systems and operational frameworks. - Familiarity with operational and system architecture frameworks. - Proficiency with tools such as ATOM, JENM, JIST, and JSMPS. - Knowledge of the Army’s WCDMA satellite database and USSF procedures. - Strong leadership, teamwork, and communication skills, with the ability to educate and engage diverse audiences. Company Description Founded in 2010 and recently acquired by ERT in early 2026, Sev1Tech, an ERT Company, provides IT, engineering, and program management solutions delivery to critical missions across Federal and Commercial Clients. With its acquisition by ERT, Sev1Tech expanded its ability to offer secure, mission-aligned digital solutions to support modernization, resilience, and operational effectiveness for government customers operating in highly regulated mission environments. ERT and Sev1Tech together become a fully diversified engineering and federal technology solutions firm with broad reach into space, civilian, and defense markets. Please apply directly at: https://careers-sev1tech.icims.com . For questions or to submit a referral, please contact: recruiting@sev1tech.com . Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.