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Agentic AI Specialist

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

107 days ago

Salary

0

Seniority

Senior

Bachelor DegreeGermanEnglishPythonSQL

Job Description

Agentic AI Specialist

DocMorris

• Audit & Consolidation: Systematic screening of Zendesk (tickets & Help Center), Confluence, and SharePoint. • Identification and elimination of outdated content and redundancies. • Establishing a single source of truth for all relevant support content. • AI refining & Prompt Engineering: Optimizing existing content for processing by Large Language Models (LLMs). • Structuring and adapting content to a consistent corporate tone of voice. • Developing and testing precise prompts to maximize AI performance and minimize hallucinations. • Data standardization & quality: Converting content into machine-readable formats (e.g., Markdown, structured FAQs). • Ensuring high data quality, clean metadata, and compliance with data protection standards. • Implementing agentic AI in customer support: Contributing to the design and optimization of AI agents that autonomously solve tasks. • Creating automated response logic and smart, agent-based FAQ flows. • Ongoing performance monitoring using KPIs (e.g., deflection rate and response accuracy).

Job Requirements

  • Degree in information science, business informatics, or a comparable qualification.
  • Strong analytical understanding of information architectures.
  • Experience preparing knowledge for digital systems.
  • Experience with JIRA and Confluence.
  • Professional proficiency in German and English, both written and spoken.
  • Basic knowledge of Python or SQL (nice-to-have).
  • Experience with RAG systems (Retrieval-Augmented Generation) and agentic frameworks (nice-to-have).
  • Familiarity with n8n, Make, Zendesk, or comparable automation tools (nice-to-have).

Benefits

  • Company pension plan with attractive employer contributions.
  • 30 days of annual leave.
  • Opportunity to participate in an employee equity program (stock options).
  • Commuter travel reimbursement.
  • Training opportunities and regular development reviews.
  • Access to e-learning platforms such as LinkedIn Learning.
  • Attractive discounts across various retailers via Corporate Benefits.
  • Great employee events and annual company parties.
  • Comfortable working environment with air-conditioned, bright offices and ergonomically designed workstations equipped with modern technical infrastructure.
  • Flexible working hours and remote work options.

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