Technical Consultant

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

101 days ago

Salary

0

Seniority

Senior

Bachelor DegreeExperience acceptedGermanEnglish

Job Description

Technical Consultant

Proalpha

• In our service team you are not a ticket processor but a technical consultant for our clients. Your focus: technical analysis, stable system landscapes and clear solutions. • Responsibility: As the central point of contact you handle cases submitted via ServiceNow and ensure rapid problem resolution through an analytical approach. • Fault analysis: Through precise diagnostics you resolve issues ranging from server installations and maintenance to database and server configurations as well as network infrastructures. • Monitoring: In defined monitoring shifts you monitor customer systems in real time and proactively respond using the traffic-light (RAG) system. • Consulting: In collaboration with customers' technical contacts you provide specialist consulting via phone, e-mail or Teams. • Continuous improvement: By continuously analyzing cases you further develop internal processes and technical standards.

Job Requirements

  • Completed vocational training in an IT field or a degree in IT; career changers with appropriate technical knowledge are also welcome
  • Solid technical understanding and fundamental IT knowledge
  • Basic knowledge of Windows operating systems and servers; experience with ticketing systems
  • Analytical working style, strong self-organization, and excellent communication skills
  • Very good German language skills and good English skills for communication in an international environment

Benefits

  • Flexible working-time models, home office, workation, time-credit account (e.g. for a sabbatical)
  • Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, and development reviews
  • Open communication, first-name culture, team spirit, respect, appreciation, and joint team and company events
  • Onboarding concept, Employee Assistance Program, JobRad (company bike leasing), employee offers, and occupational pension scheme

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