Technical Consultant
Location
Germany
Posted
101 days ago
Salary
0
Seniority
Senior
Job Description
Technical Consultant
Proalpha
• In our service team you are not a ticket processor but a technical consultant for our clients. Your focus: technical analysis, stable system landscapes and clear solutions. • Responsibility: As the central point of contact you handle cases submitted via ServiceNow and ensure rapid problem resolution through an analytical approach. • Fault analysis: Through precise diagnostics you resolve issues ranging from server installations and maintenance to database and server configurations as well as network infrastructures. • Monitoring: In defined monitoring shifts you monitor customer systems in real time and proactively respond using the traffic-light (RAG) system. • Consulting: In collaboration with customers' technical contacts you provide specialist consulting via phone, e-mail or Teams. • Continuous improvement: By continuously analyzing cases you further develop internal processes and technical standards.
Job Requirements
- Completed vocational training in an IT field or a degree in IT; career changers with appropriate technical knowledge are also welcome
- Solid technical understanding and fundamental IT knowledge
- Basic knowledge of Windows operating systems and servers; experience with ticketing systems
- Analytical working style, strong self-organization, and excellent communication skills
- Very good German language skills and good English skills for communication in an international environment
Benefits
- Flexible working-time models, home office, workation, time-credit account (e.g. for a sabbatical)
- Support for personal and professional development, international career opportunities, cross-group career paths, diverse training offerings, and development reviews
- Open communication, first-name culture, team spirit, respect, appreciation, and joint team and company events
- Onboarding concept, Employee Assistance Program, JobRad (company bike leasing), employee offers, and occupational pension scheme
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