• Own post-sale technical relationships, guiding customers from onboarding through adoption and renewal. • Lead technical implementation, including integrations, configuration, and security reviews. • Act as the technical advisor for assigned accounts, ensuring customers are set up for long-term success. • Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value. • Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. • Represent the customer voice internally by sharing feedback with Product, Marketing, and Support. • Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact. • Mentor junior team members, contribute to enablement, and shape scalable processes. • Act as an escalation point for complex technical challenges and strategic accounts. • Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).

• Take ownership of customers' technical success with the UiPath Platform, being accountable for technical workstreams that drive exceptional business value. • Proactively engage with customers, providing embedded technical advisory to mature their automation programs and expand their vision of achievable goals. • Guide UiPath Platform infrastructure planning, installation, upgrades, and troubleshooting processes. • Enable customer technical stakeholders on UiPath Platform best practices, tailored to their unique automation needs and constraints. • Conduct design and code reviews for select automations to reinforce and verify best practices. • Perform technical health checks of customer automation programs, identifying risks and opportunities for continuous improvement. • Collaborate with UiPath Product Support and subject matter experts to resolve escalated support incidents efficiently.

• Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value. • Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health. • Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software. • Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges. • Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence. • Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs. • Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements. • Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles in every interaction.

• Serve as the technical subject matter expert for the Fastpath product family • Act as the customer's trusted advisor to maximize value from their Fastpath deployment • Regularly monitor customer health metrics and share insights with relevant internal teams • Deliver remote services to new and existing customers • Engage swiftly with customers to resolve high-priority issues • Track product updates and proactively communicate changes to customers • Conduct regular review sessions to validate platform configurations • Document customer environments, access profiles, and shared details with internal teams • Coordinate participation in early access programs for new Fastpath releases • Visit customer sites for Quarterly Business Reviews or compliance assessments • Maintain high performance levels with customers • Develop and present executive-level reports summarizing access risk posture