We are seeking a service-driven Customer Service Representative to provide structured support within an advisor-supported client model. In this fully remote position, you will play a key role in ensuring clients receive clear communication, organized coordination, and a seamless experience from initial inquiry through completion. This role is ideal for someone who enjoys helping people, managing details behind the scenes, and contributing to a professional, team-oriented environment. What Youll Do: - Serve as a primary point of support alongside assigned advisors - Respond promptly to client questions with accurate, helpful information - Coordinate scheduling, confirmations, and follow-up communication - Track client interactions and maintain organized digital records - Ensure timelines and service standards are consistently met What Were Looking For: - Strong written and verbal communication skills - Customer service or client support experience (preferred, not required) - Detail-oriented with strong organizational habits - Comfortable working independently in a remote environment - Professional, dependable, and confident using online systems and tools - Must be a citizen of the US, UK, Australia, Spain and LATAM Why This Role Stands Out: - 100% remote flexibility - Structured training and ongoing support - Clear growth path within a collaborative team - Stable systems and processes designed for success

We are expanding our remote team and seeking motivated, detail-oriented professionals to step into the role of Luxury Travel Experience Designer. In this position, you will craft elevated, personalized travel experiences including luxury cruises, curated European journeys, and high-end all-inclusive resort stays. This opportunity is ideal for someone who enjoys building relationships, managing fine details, and transforming travel visions into seamless, unforgettable experiences. What Youll Do: - Consult with clients to understand their travel preferences, goals, and investment range - Research premium cruise lines, upscale resorts, boutique hotels, and trusted global partners - Design and present thoughtfully curated itineraries tailored to each client - Coordinate bookings, confirmations, upgrades, and required documentation - Provide attentive, concierge-level support before, during, and after travel - Participate in ongoing training and team collaboration to stay current on industry trends and supplier offerings What Were Looking For: - Strong communication and relationship-building skills - Highly organized with exceptional attention to detail - Comfortable using digital platforms, booking systems, and online research tools - Self-motivated and able to work independently in a remote environment - Passion for travel, hospitality, and delivering high-touch client experiences - No prior industry experience required; structured training is provided Eligibility Requirement: Must be a citizen of the United States, United Kingdom, Australia, LATAM, or Spain. What Youll Gain: - Flexible, fully remote work structure - Comprehensive onboarding and continued professional development - Access to preferred supplier partnerships and luxury travel resources - Supportive, collaborative team culture with strong growth potential

A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. About Point of Rental... At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, and Australia, but we’re run like a family business – the meetings are few, and the bonding opportunities are genuine. And though we’re in an industry based on the concept of taking items only as long as you need them before returning them, we’re fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We’ll make your best better. About the role... We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every problem on their own – but work within POR to assist and delight our customers. Duties & Responsibilities - Act as first point of contact for POR customers (Phone, email, chat) - Respond to customer requests for assistance - Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards - Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments - Provide timely follow-up to customers and an exceptional support experience - Provide thorough and complete case notes and documentation of customer issues - Prioritize incoming issues and route to the appropriate resources for resolution Qualifications & Skills - Excellent customer service attitude - Team player - Demonstrated verbal and written communication skills - Time Management and problem-solving skills - Attention to detail and ability to collect and document detailed information regarding customer issues - Ability to listen intently and understand underlying concerns - Ability to empathize and relate to customers - Ability to navigate any question or issue and direct customer to the right person or team to assist - Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ) - Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email) - Project Management, technical aptitude, and analytical skills a plus Job Type: Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision), 120 Hours PTO, 100% 401(k) Matching (Up to 4%). M-F, Day-Time work schedule. Open to On-Site, Hybrid, and Remote Work Environments. The base pay range for this position is $50,000 to $55,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

We are seeking a Certified Peer Recovery/Support Specialist to provide support to our members in Tennessee. This is a remote, work-from-home position that also requires travel within the community to visit members in their homes. We would love to speak with you about joining us if: You are caring and compassionate, and would enjoy helping individuals facing substance-exposed living make positive changes in their lives. If you have strong organizational skills and a talent for problem-solving. If you are a Peer Recovery Specialist or Peer Support Specialist and have successfully participated in a recovery program, then Mindoula wants you to join our team! Peer Recovery Specialists serve as role models for individuals facing substance-exposed living and are in varying phases of recovery. In this role, you would follow the Substance Use Disorder Program division of Mindoula's guidelines in planning care, assessing client needs, and completing screenings. You also would refer clients to resources as needed, and coordinate with the Substance Use Disorder Program team, primary care providers, managed care organizations, and community agencies to provide quality care for our clients. Compensation: The salary range for this position is between $20.67 - $22.12 per hour ($43,000 to $46,000 yearly). Pay is based on several factors including but not limited to education, work experience. In addition to your salary, Mindoula offers superior benefits. Comprehensive Benefits Package includes: - Medical, Dental and Vision Insurance - Supplemental Life Insurance - Short Term and Long Term Insurance paid by Mindoula - 401k, with a company match - 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays - Parental Leave: 8 weeks of paid parental leave - Personal Development Program: $500 credit reimbursement per calendar year Some of the responsibilities include: - Identifying individual member needs and documenting interventions based on relationships and assessments. - Providing support to members through a variety of settings and assisting with support groups, as needed. - Contributing to case management meetings to ensure a team approach is delivered for each member. - Completing documentation for member contacts, touches, cancellations and care plans based on organizational policies. - Communicating professionally with members, families, physicians, community agencies, agency leadership and office staff. - Following chain of command in communicating concerns or recommendations. - Responsible for achieving set goals/Key Performance Indicators (KPI's). - Representing and promoting Mindoula and the Substance Use Disorder program through participation and interaction with community, professional organizations and community outreach efforts. - Participating in timely conflict resolution and treating people fairly and with respect. - Supporting all members of the team in performance of their duties. - Participating in any performance improvement processes and initiatives. - Promoting responsible and ethical stewardship of Mindoula's resources. - Maintaining excellent punctuality and attendance during work hours. - Partnering with the enrollment team to grow the member census and identifying eligible members to enroll in program. - Other duties as assigned Apply for our Peer Recovery Specialist position today for the opportunity to join a team of professionals who are proactive in making a difference in others' lives! We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. Come be part of the solution!