A little about our culture... Point of Rental has been honored as one of Inc. 500's Best Places to Work in 2024! This recognition highlights our commitment to fostering a positive and engaging work environment. About Point of Rental... At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, and Australia, but we’re run like a family business – the meetings are few, and the bonding opportunities are genuine. And though we’re in an industry based on the concept of taking items only as long as you need them before returning them, we’re fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We’ll make your best better. About the role... We are searching for an outgoing, energetic, and motivated customer support professional to join our team! As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every problem on their own – but work within POR to assist and delight our customers. Duties & Responsibilities - Act as first point of contact for POR customers (Phone, email, chat) - Respond to customer requests for assistance - Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards - Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments - Provide timely follow-up to customers and an exceptional support experience - Provide thorough and complete case notes and documentation of customer issues - Prioritize incoming issues and route to the appropriate resources for resolution Qualifications & Skills - Excellent customer service attitude - Team player - Demonstrated verbal and written communication skills - Time Management and problem-solving skills - Attention to detail and ability to collect and document detailed information regarding customer issues - Ability to listen intently and understand underlying concerns - Ability to empathize and relate to customers - Ability to navigate any question or issue and direct customer to the right person or team to assist - Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ) - Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email) - Project Management, technical aptitude, and analytical skills a plus Job Type: Full-Time, Exempt. Base Salary + Benefits (Medical/Dental/Vision), 120 Hours PTO, 100% 401(k) Matching (Up to 4%). M-F, Day-Time work schedule. Open to On-Site, Hybrid, and Remote Work Environments. The base pay range for this position is $50,000 to $55,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, experience and training, skills, licenses and certifications, and education among other factors. POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

We are seeking a Certified Peer Recovery/Support Specialist to provide support to our members in Tennessee. This is a remote, work-from-home position that also requires travel within the community to visit members in their homes. We would love to speak with you about joining us if: You are caring and compassionate, and would enjoy helping individuals facing substance-exposed living make positive changes in their lives. If you have strong organizational skills and a talent for problem-solving. If you are a Peer Recovery Specialist or Peer Support Specialist and have successfully participated in a recovery program, then Mindoula wants you to join our team! Peer Recovery Specialists serve as role models for individuals facing substance-exposed living and are in varying phases of recovery. In this role, you would follow the Substance Use Disorder Program division of Mindoula's guidelines in planning care, assessing client needs, and completing screenings. You also would refer clients to resources as needed, and coordinate with the Substance Use Disorder Program team, primary care providers, managed care organizations, and community agencies to provide quality care for our clients. Compensation: The salary range for this position is between $20.67 - $22.12 per hour ($43,000 to $46,000 yearly). Pay is based on several factors including but not limited to education, work experience. In addition to your salary, Mindoula offers superior benefits. Comprehensive Benefits Package includes: - Medical, Dental and Vision Insurance - Supplemental Life Insurance - Short Term and Long Term Insurance paid by Mindoula - 401k, with a company match - 3 weeks paid vacation each year, 4 mental wellness days and 11 holidays - Parental Leave: 8 weeks of paid parental leave - Personal Development Program: $500 credit reimbursement per calendar year Some of the responsibilities include: - Identifying individual member needs and documenting interventions based on relationships and assessments. - Providing support to members through a variety of settings and assisting with support groups, as needed. - Contributing to case management meetings to ensure a team approach is delivered for each member. - Completing documentation for member contacts, touches, cancellations and care plans based on organizational policies. - Communicating professionally with members, families, physicians, community agencies, agency leadership and office staff. - Following chain of command in communicating concerns or recommendations. - Responsible for achieving set goals/Key Performance Indicators (KPI's). - Representing and promoting Mindoula and the Substance Use Disorder program through participation and interaction with community, professional organizations and community outreach efforts. - Participating in timely conflict resolution and treating people fairly and with respect. - Supporting all members of the team in performance of their duties. - Participating in any performance improvement processes and initiatives. - Promoting responsible and ethical stewardship of Mindoula's resources. - Maintaining excellent punctuality and attendance during work hours. - Partnering with the enrollment team to grow the member census and identifying eligible members to enroll in program. - Other duties as assigned Apply for our Peer Recovery Specialist position today for the opportunity to join a team of professionals who are proactive in making a difference in others' lives! We launched Mindoula because each of us has had personal experience with mental illness, either directly or through a loved one. We realized that the behavioral health system was broken and decided to take it upon ourselves to fix it by focusing on the people we serve, not their diagnoses or symptom sets. Each of us, and everyone we serve, is a person first, and a set of challenges second. Come be part of the solution!

• Engage with customers through various channels (phone, email, chat, or in person) in a friendly, empathetic, and professional manner to understand their needs and concerns. • Collaborate effectively with colleagues, sharing knowledge and insights to provide consistent and exceptional customer service • Resolve customer inquiries, concerns, or complaints effectively, striving for first-contact resolution. • Maintain a deep understanding of the company's products, services, policies, and procedures to provide accurate information and guidance to customers. • Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines. • Accurately document customer interactions, including issues and resolutions, according to Medline’s database and contact center platforms. • Gather and relay customer feedback to relevant departments for continuous improvement of products and services. • Work effective with intercompany departments to ensure a consistent and high-quality customer experience with smooth customer orders, product flow, shipping issues and/or other inquiries

Job Classification: Operations - Insurance Operations The Office of Servicemembers' Group Life Insurance (OSGLI) administers the Servicemembers' Group Life Insurance program (SGLI). SGLI offers life insurance products to active-duty service members, Veterans, and their families. Prudential has been aiding our service members since 1965. Prudential is interviewing for the Office of Servicemembers' Group Life Insurance (OSGLI) Customer Service Center, which handles all correspondence and phone calls to and from service members, veterans, and their families. This position is accountable for explaining benefit coverage, documenting, and investigating complaints. Prudential has been ranked by G.I. Jobs Magazine as a “Top 100 Military Friendly Employer” and we encourage veterans to apply. The OSGLI department is located at Prudential's office in Newark, NJ. This position will work FULLY REMOTE. However, when the situation warrants it, such as technical issues or company sponsored events, all candidates need to be within 60 miles of one of the following Prudential offices: Newark, NJ, Fort Washington, PA, Moosic, PA, Jacksonville, FL, Hartford, CT, Shelton, CT, Portland ME & Minneapolis, MN. Essential Job Functions: - Provide information to policy holders, parents, spouses, and beneficiaries. - Receive, evaluate, and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts, and procedures. - Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting. - Answer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing - Assess needs and suggest/promote alternative products or services. - Handle most calls and transactions independently, escalate calls properly when appropriate. - Practical assimilation of Prudential’s Leadership Competencies Qualifications - 1-3 years of directly related customer service experience and well-developed transaction processing experience. - College degree or equivalent business/military experience preferred. - Strong people skills with an ability to think like the customer. - A passion for delivering top quality service. - Proven record of dependability, punctual and reliable attendance is critical to the success of a fast moving, inbound service center. - Ability to learn and retain a significant amount of technical information in a relatively short period of time. - Receptivity to detailed performance feedback - Proficiency with a keyboard and window-based applications, including Internet. - Proven self-motivation skills. - Active listening skills - Excellent oral and written communication skills - Ability to excel in a team environment, as well as work well independently. - Excellent organization and prioritization skills Please note: training will typically fall between the hours of 9:00am – 5:00pm Eastern Time, Monday - Friday; however, the OSGLI Customer Service Center is open from 8:00am to 5:00pm Eastern Time, Monday - Friday. To be considered, candidates must have the flexibility to be able to work either of the two shifts (7:50am – 3:50pm or 9am - 5:00pm Eastern Time) within those hours. Actual shift assignments will not be determined prior to hire. Over-time may be mandatory during peak times. The OSGLI department is located at Prudential's office in Newark, NJ. However, this position will work virtually, therefore new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards: - Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. Wired Ethernet (connected into router or Wi-Fi extender or MESH), NOT connecting computer over Wi-Fi. - Use of USB wired headset with a noise cancellation feature (required for all CSP’s, optimal for all other roles) - Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers. - Quiet area in your home with minimal distractions and noise free. - Reliability and Dependability throughout our extensive training program is required. #LI-MG1 What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $38,900.00 to $64,200.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.