P.S. ARTS

Dear world-class remote Customer Support Specialist, the Professional Artist Association (ProfessionalArtist.com/about) is looking for you. We are building something ambitious. We are growing the world’s global online community for professional fine artists into the thousands, and we are designing an AI-leveraged, high-efficiency customer support system to match that scale. If you feel underutilized in your current role… If you understand that world-class support is both systems + psychology… If you know how to use AI as a force multiplier (not a crutch)… Read on. Your help is needed to support artists from around the world while helping us architect the future of intelligent customer care. This is not a traditional support role. This is a systems-first, AI-powered, performance-measured role where you will: - Master Intercom as our central nervous system - Design efficient workflows using AI - Deliver fast, precise, human responses - Help us maintain exceptional CSAT and TAT as we scale You will work closely with our Operations Manager and founder to build a support infrastructure that feels high-touch, even as the community grows into the thousands. If you are excited by combining customer empathy, data, and automation, this may be your role. ROLE DETAILS Position: Remote Customer Support & Community Specialist Location: Based in Ireland Schedule: Approx. 2 hours per day (flexible timing) Type: Part-Time Contractor Compensation: Hourly + Performance Bonus (based on CSAT & efficiency metrics) RESPONSIBILITIES You will own the daily frontline experience of our members and prospects. Your responsibility is dual: 1) Deliver fast, high-quality, human customer support 2) Continuously improve our support system using AI + automation Customer Support (Intercom) - Own Intercom inbox during your daily window - Respond to all incoming conversations within defined SLA - Maintain 24h response standard (we aim for much faster) - Use AI tools to draft responses, refine for clarity, tone & precision - Tag, categorize, and organize conversations properly - Maintain and improve macros & saved replies - Escalate intelligently when required AI-Leveraged Support System - Improve AI drafting workflows inside Intercom - Help train and refine internal AI prompts - Identify repetitive patterns and automate intelligently - Maintain documentation for support processes - Propose simplifications, deletions, or automation weekly We are building a support engine that scales without losing warmth. Community Support - Ensure all member posts and DMs in our hub receive responses within 24h - Welcome new members HOW TO APPLY Step 1 – Written Application Please apply with: - Your CV (PDF format) - A short written response (max 400 words total) answering: - Why are you interested in this role and why now? - What advanced experience do you have using Intercom? Be specific. - How have you used AI to improve customer support efficiency? - What KPIs would you track to maintain high-quality support? We are looking for clarity, structured thinking, and precision in your writing. Applications without a CV and written responses will not be considered. This is the one part where you don’t want to use an AI generated response. Immediate disqualification for anything that sounds like AI. Step 2 – 2-Minute Loom Video (Shortlisted Candidates Only) Shortlisted candidates will be invited to submit a short 2-minute Loom video answering a few additional questions. Step 3 – Live Interview The final 3 candidates will be invited to a structured remote interview.

• Execute recurring tasks on time and with precision • Follow step by step the daily, weekly, monthly and quarterly already created SOPs • Update daily on your actions executed in a brief but precise list • Update existing SOPs • Continuosly find ways to simplify, refine, and update our SOPs • SOPs are the operating system of our company and you will own them and refine them like an infinite game • Automate processes • You will find ways to simplify, eliminate or automate existing and new processes • Example: from manual paypal payments -> to automatically scheduled wise.com monthly payments • You geek out thinking of ways to do more with less and bring a learning attitude towards Zapier and no-code • Liaise with our 4 Topic Experts on inquiries regarding their monthly group coaching calls • … and a can-do attitude with other managerial tasks required as we grow the organization

• Own Intercom inbox during your daily window • Respond to all incoming conversations within defined SLA • Maintain 24h response standard (we aim for much faster) • Use AI tools to draft responses, refine for clarity, tone & precision • Tag, categorize, and organize conversations properly • Maintain and improve macros & saved replies • Escalate intelligently when required • Improve AI drafting workflows inside Intercom • Help train and refine internal AI prompts • Identify repetitive patterns and automate intelligently • Maintain documentation for support processes • Propose simplifications, deletions, or automation weekly • Ensure all member posts and DMs in our hub receive responses within 24h • Welcome new members